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Chetwood Bank Reviews 

687
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful, friendly, and polite staff who go out of their way to provide prompt support over the phone and resolve various account inquiries efficiently. People also deeply appreciate the clear, secure online platform, straightforward account management processes, and consistently competitive interest rates offered for their savings. Consumers consistently note that opening accounts and communicating with the bank is generally a smooth, reliable journey. However, some people mentioned frustration with automated chatbots, occasional technical problems, and delays when trying to navigate support channels without speaking directly to a human advisor.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting how straightforward the application forms... See more

Customer service

Customers had positive experiences with customer service, noting that support agents were polite, responsive,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, patience, and professional... See more

Website

Consumers find website to be positive, highlighting a straightforward and user-friendly experience for... See more

Service

People report positive experiences with service, highlighting the friendly, efficient, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This afternoon I spoke with a lovely young lady called Grace. She knew the answers to all my questions and helped me achieve my end goal with kindness, efficiency and patience which must have been dif... See more

Company replied

Rated 5 out of 5 stars

I’ve used Smartbank and Chetwood several times over the years for savings and have found them super easy. Simple online process to open an account and manage, good communications and no pushy advertis... See more

Company replied

Rated 5 out of 5 stars

I have used Chetwood bank for just under a year now for a savings account and they are fantatstic. I had to contact them last week and got through to a lovely lady called Charlotte. Charlotte has been... See more

Company replied

Rated 5 out of 5 stars

A couple of weeks ago, I was getting a bit confused about my accounts and how much money was in them. I tried to log in online but did not have all the information required. Was also feeling stressed... See more

Company replied


Company details

  1. Bank
  2. Mortgage Lender
  3. Savings Bank

Written by the company

Welcome to banking that makes sense We’re Chetwood Bank. We’re a UK-based digital bank, and our no nonsense approach is designed for real people and their real lives. That means our mortgages and savings are built for today’s world. We get the basics right, so things are easy for you to understand, fast to set up and simple to manage. There are no surprises when you need to get things done, and we can help make your financial life easier. We’ve got a cost-conscious approach too with competitive rates and prices. And we work hard to meet your needs, always trying to be helpful with quick and easy online support. Chetwood Bank. No nonsense banking.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

687 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(687)

513 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick responses on chat app

Quick responses on chat app and a willingness to accomodate individual circumstances

7 July 2026
Unprompted review
Chetwood Bank logo

Reply from Chetwood Bank

Thank you for your 5 star review, Emily.

Rated 5 out of 5 stars

Very Happy Customer

Easy to deal with. Plenty of prompts from Chetwood Bank when fixed term savings account was about to expire, advising on options/

29 June 2026
Unprompted review
Chetwood Bank logo

Reply from Chetwood Bank

Thanks for sharing!

Rated 5 out of 5 stars

Good rate of interest

Good rate of interest, easily managed account and good customer service

7 July 2026
Unprompted review
Chetwood Bank logo

Reply from Chetwood Bank

Great to have your review, John. Thank you.

Rated 5 out of 5 stars

Wonderful Customer Service

Last June I needed help with setting up a One Year Bond and Andy was fantastic. He was a pleasure to deal with, really helpful and nothing was too much trouble. He made things easy and I was very grateful for that.

28 June 2026
Unprompted review
Chetwood Bank logo

Reply from Chetwood Bank

Thanks for sharing, Sue.

Rated 2 out of 5 stars

Is this incompetence or deliberate practice?

I’ve been trying to change my nominated bank account for 4 days now! I sent a message and evidence of my new nominated account and on day 4 rang customer services but nothing has happened. Just told it is with the relevant department. As I have a fixed account maturing and want my money back it is very frustrating! Chetwood took my money but are making it very difficult to get it back. I won’t be investing in them again

2 July 2026
Unprompted review
Chetwood Bank logo

Reply from Chetwood Bank

Thank you for sharing your feedback, Julia.

Rated 5 out of 5 stars

Andy was a magnificent a really lovely…

Andy was a magnificent a really lovely knowledgeable guy, who helped me with a slight problem, very professional and personable , a credit to your company, well done andy

2 July 2026
Unprompted review
Chetwood Bank logo

Reply from Chetwood Bank

Thanks for sharing your experience, Martin.

Rated 5 out of 5 stars

What a lovely chap

What a lovely chap! I called at about 17.57 as I forgot to ring earlier, with only 3 minutes to go until closing time. Andy did not mind in the slightest. He gave me his full attention and solved my problem quickly and efficiently whilst also giving me extra information to help me with my options going forward. What a great guy! Thank you!

24 June 2026
Unprompted review
Chetwood Bank logo

Reply from Chetwood Bank

Great feedback. Thank you!

Rated 5 out of 5 stars

high interest rate and easy to use…

high interest rate and easy to use online portal. a few drawbacks - there is no mobile app yet, and they dont provide certificate of interest.

3 April 2026
Unprompted review
Chetwood Bank logo

Reply from Chetwood Bank

Thanks for sharing your feedback, Bryan.

Rated 5 out of 5 stars

Excellent rates …

Excellent rates and fast transfers when required - an app would make Chetwood even better

23 June 2026
Unprompted review
Chetwood Bank logo

Reply from Chetwood Bank

Thanks for the feedback, Peter.

Rated 5 out of 5 stars

Great online bank that delivers.

Chetwood bank have always been very clear in what they offer. They make things easy to understand and easy to action. I've had a couple of accounts with them now and everything they promised has happened as they said it would.
I would definitely recommend them.

23 June 2026
Unprompted review
Chetwood Bank logo

Reply from Chetwood Bank

Brilliant review. Thank you, Graham.

Rated 5 out of 5 stars

I had a fixed term savings account…

I had a fixed term savings account maturing and was notified well in advance.
This enabled me to work out what I wanted to do with the funds.
Completing my request to re-invest some funds, with the balance transferred to my nominated account was very straightforward.
My instructions were carried out, so no issues.

26 May 2026
Unprompted review
Chetwood Bank logo

Reply from Chetwood Bank

Much appreciated, thank you.

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