Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues we... See more
Company replied
How refreshing to find someone like Ricky on the end of the “ Customer Enquiries” line ! This gentleman got to the bottom of my problem immediately. He explained exactly what had happened and kept hi... See more
Company replied
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, an... See more
Company replied
Company details
Written by the company
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Contact info
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, United Kingdom
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4.5
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an ongoing problem with my…
I had an ongoing problem with my telephone, I had no dialling tone, after a week, I contacted Khalida in the morning and explained my concern, I was impressed by the way she dealt with my problem, thanks to Khalida, that afternoon my phone was working again, amazing thank you so much, I was very impressed by the speed of the fix.
24 April 2026
Unprompted review
Reply from Chess
Good morning Mr Tucker,
Thank you for taking the time to leave a review!
Khalida's a wonderful member of our great Customer Support team and I've made sure her manager is aware of this review. I know they'll be pleased to discuss this with her.
Kind regards,
Dean
Reply from Chess
Good morning Ben,
Thank you for taking the time to leave a review!
We love to see our customers that have been with us for years appreciating our efforts to make Chess a great place to be a customer. Please do let us know if we can ever help with anything!
Kind regards,
Dean
responsive to enquires
friendly enquiry call, no issues, service has been good
24 April 2026
Unprompted review
Reply from Chess
Good morning John,
Thank you for taking the time to leave a review!
We're really happy to see this and we hope to continue to provide the great service you expect from us.
Kind regards,
Dean
They have always kept in touch with me…
They have always kept in touch with me every time the contract is running out, and given good advice about what's on offer
21 April 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your feedback! We’re glad to hear our team keeps you informed and helps you find the right options when your contract is coming up.
Thank you.
Ryan
Fantastic service
Fantastic service. Amy Crawford and the team are always happy to help when you call with queries. Highly recommend.
22 April 2026
Unprompted review
Reply from Chess
Good morning
Thank you so much. We’re delighted to hear Amy and the team have been so helpful — your kind words really mean a lot to us.
Thank you
Ryan
So easy to deal with
So easy to deal with, great customer service.
Everything explained in plain English and at a good price.
22 April 2026
Unprompted review
Reply from Chess
Good morning
Thank you for the lovely feedback! We’re really glad you found everything easy to understand and great value — it means a lot to us.
Thank you
Ryan
Bad for business!
Bad for business!
For no reason, our phones stopped working! We tried to get support, but couldn't get past AI options and chatbots. All tickets we opened for support were marked as resolved and closed without any contact. We then found our number was in fact disconnected, login credentials for the portal no longer existed, but payments were still taken from our account! Very strange way to conduct business, and very dangerous to trust this company to look after yours.
22 April 2026
Unprompted review
Reply from Chess
Hi,
Thank you for taking the time to share your experience. I’m really sorry for the disruption this caused and for how frustrating this must have been for your business.
I can see that you did speak with our AI agent twice and raised two tickets. One was automatically closed as a duplicate, and the other remains open and is actively being worked on. I completely understand how, without clear communication, this would have felt like nothing was being picked up, and I apologise for that.
Our AI support is designed to be the quickest way to log and route issues to the right team, but it’s clear in this case that we didn’t give you the reassurance or visibility you should have had. I’m especially sorry for the concern caused around your services and account access while payments were still being taken.
We’ve made sure your open ticket has been given the highest priority, and a member of the team will ensure this is properly investigated and resolved, with clear updates along the way. Thank you again for raising this, and we genuinely appreciate the opportunity to put things right.
Thank you.
Ryan
Reply from Chess
Good morning
Thanks for the lovely review! We’re so pleased Gareth was able to help.
Thank you.
Ryan
Andy Rushton has been ever so helpful…
Andy Rushton has been ever so helpful and very proactive
20 April 2026
Unprompted review
Reply from Chess
Good morning
Thank you for the great feedback—we’re glad Andy provided such helpful and proactive support.
Thank you
Ryan
Very helpful
16 April 2026
Unprompted review
Reply from Chess
Good afternoon
We really appreciate your feedback. Delighted to hear Sean was so helpful!
Thank you.
Ryan
Customer service is excellent
Customer service is excellent. Amy Crawford called to check all is well with my Chess ICT provision and that all my contact details are up to date. Good to touch base.
13 April 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your feedback. We are delighted to hear that Amy provided excellent customer service and took the time to ensure everything was in order with your Chess ICT provision. We appreciate you sharing your experience and value the opportunity to stay in touch.
Thank you.
Ryan
Laura Bacon was pleasant and helpful
Laura Bacon was pleasant and helpful, and gave good advice.
14 April 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your review. We are pleased to hear that Laura was pleasant and helpful, and that her advice was of value to you. We appreciate you taking the time to share your feedback.
Thank you.
Ryan
Great Service
Laura Bacon was very professional and provided the information that enabled us to renew our contract with them for a further 2 years.
13 April 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your positive review. We are pleased to hear that Laura’s professionalism and the information she provided supported your decision to renew your contract for a further two years. We greatly value your continued business.
Thank you.
Ryan
Good customer service from Chess Telecom
Mobile Solutions Specialist, Andy Rushton, has been very helpful with the renewal of our mobile phone contracts which just makes the whole process more straightforward; especially when small businesses need to get on with their day-to-day work.
8 April 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your kind feedback. We’re delighted to hear that Andy was able to make your mobile renewal process straightforward and supportive of your day-to-day business needs. We really appreciate you taking the time to share your experience.
Thank you.
Ryan
Thank you to Kerryann. Chess and Openreach.
When I lost both my Broadband and Telephone links on March 30th I dealt with Kerryann Farmer-Tomblin in customer services and she was extremely helpful. She checked that both of the problems were not inside the house and opened a ticket so that they could be dealt with. Thanks to her help the Openreach man came the next day, March 31st. He sorted out the problem with the line so that by late afternoon both services were working again. Many thanks.
30 March 2026
Unprompted review
Reply from Chess
Good morning,
Thank you for taking the time to share your experience. We’re delighted to hear that Kerryann provided such helpful support and ensured the issue was quickly escalated. It’s great that everything was resolved so promptly.
Many thanks for your kind words.
Ryan
Really helpful and sorted out very…
Really helpful and sorted out very quickly.
2 April 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your wonderful review! We are pleased to hear that everything was resolved quickly and that you found the service really helpful.
Thank you
Ryan
great help
Khalida was very helpful and explained everything fully to me in easily understandable terms
1 April 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your lovely feedback. We’re so pleased to hear that Khalida was helpful and explained everything clearly for you.
Thank you
Ryan
Personal and patient service offered by…
Personal and patient service offered by Andy Rushton who also reduced our costs,
1 April 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind feedback. We’re delighted to hear that Andy provided a personal, patient service and was able to help reduce your costs.
Thank you.
Ryan
Great service all round
Great service all round but especially when we have problems on the line.
31 March 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your wonderful feedback! We’re glad to hear you’ve received great service from Laura, especially when issues arise. We truly appreciate your support
Thank you
Ryan
The salesperson was excellent and…
The salesperson was excellent and considerate. He replied timeously to all questions.
30 March 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind review! We’re delighted to hear that Alvin was considerate and responded promptly to all your questions. Your feedback is truly appreciated.
Thank you
Ryan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.