Chess Reviews 

Gareth provides excellent service and communication

So easy to contact and Andy Rushton was so professional from the start and very helpful indeed

One recent experience handled quickly and fully by Chess (Nick Bull and his team of engineers Jack, Ian M, Sajid and Mark H) stuck to when our operations suffered a server failure. Nick communicated brilliantly while his team solved the problem. I've been critical of Chess before, and in particular their ability to respond quickly to a Just in Time environment, but on this occasion they were spot on. Very pleased!

Andy was amazing the process was quick and easy. Would definitely recommend.

Right from the initial contact Alvin was extremely helpful. He sorted out a problem that my son was experiencing whilst he was abroad. We then needed to upgrade our business phones and once again Alvin acted professionally. He presented the options we had and once we made the decision got it sorted.

Sending a random invoice!
We had a contract with NBC which was sold to Chess.
This is a fraud system by the network providers!
We used to pay £65 to NBC (although NBC is active in their operation), but as soon as Chess took it over, they started charging us over £80 per month!
However, we continued the service until the contact ended.
We confirmed the end date over the phone and switched to a different supplier.
Now. They send us a bill of £356.41 for what?
Always emails from no-reply.
I seek the advice of the readers of my review: where can I complain about this syndicate?
Also, I advise staying away from this company! actually from both.

Been dealing with Liz for a little while, process was easy to transfer our mobile phone contracts over and great price compared to what we were paying previously.

Kept me informed with the status of the transfer at all times and was a simple process in the end.

I recently arranged a new phone contract with the help of Liz and Danielle, and I was extremely impressed with the service I received. They were both knowledgeable, professional, and patient throughout the entire process. They took the time to clearly explain all available options, ensuring I understood the details of the contract and felt confident in my decision. Their friendly and efficient approach made the experience smooth and straightforward. I truly appreciate their support and would highly recommend them to anyone looking for assistance with a new phone contract.

From yesterday afternoon I have been unable to speak to a human at Chess the fault on the line impacts my Buisness when I initially reported to an Ai there was a delay of at least 2 minutes from when it introduced itself I was shouting Hello and just noise in the background you need people to speak not robots I’ve since used the portal to raise the problem for the charges you should provide a much better service than this, it’s very stressful

I have been with Chess for many years and have always been happy with the service
My contract is up for renewal and I have been trying for nearly a month to get renewal details
After a few weeks I did receive an offer but need to talk to somebody about the details, this has proved impossible due to a new system they have introduced
I have left endless messages asking the sales team to call me but have not received a call
I have a ticket on the system they seem to now have adopted but when I update and ask a question nobody gets back
Sadly I will not be renewing my contract as if I have these problems before I have signed a new contract there would be no chance to talk to anybody if a problem any time

Chess ICT have been excellent in managing our SIM contracts. Andy in particular has been incredibly helpful - he always responds quickly, even with last-minute requests, and is proactive in resolving any issues. If there is ever any confusion, he is happy to pick up the phone and talk things through, which makes a real difference. Overall, it has been a genuinely great experience working with Chess ICT, and we value the support and service they provide.

Bad. Annoying. They are just annoying. Phone lines stopped working and took ages to sort still not sorted. Stay away they are annoying

Update: yea right your priority is anything but your customers. Nobody picks up the phone on that number. A fake AI bot speaks to you. Nobody replies to emails for months. This company is a scam!.
Shocking. This is the absolute worst IT/phone service provider in the entire Northern Hemisphere.
Customer service - unresponsive. After 7 days of waiting, opening 4 tickets and 5 emails, no response. They are a total waste of time and money. The regulator will be informed.

Alvin Kadi, was extremely helpful in dealing with my query and had everything sorted in a short time.
Alvin kept in regular contact throughout to ensure that there was full understanding.
Professional and also very friendly - thank you!

I have been a Chess Business customer for many years There was a period that I felt they lost their way but had occasion to re-configure my Broadband and telephony services, oh wow! what a difference.
The time, care and consideration spend on my enquiry was second to none. I felt that my company needs really mattered and with the technical knowhow they managed to come up with the perfect solution.
Joel Baker was the account manager I dealt with and I would highly recommend talking to him.

I’ve been working with this company for over three years, and they’ve consistently been reliable, professional, and easy to work with. Their communication is excellent, and they always deliver high‑quality work on time. Highly recommended.

Quick reply and sorted solving virus before harmed pc.

My organisation has been using Chess for longer than I've worked here - I think we might be in our 4th year with them... Currently they manage over 100 phone contracts for us.

Everyone I've spoken to and worked with have been great, so helpful and can sort any problem we present to them :).
Currently my contact is Danielle - she's very quick to reply and when we speak (on email or on the phone) she's so friendly and a joy to work with.

Thanks for everything!

Many thanks,
Naomi

Danielle (Mobile Solutions Specialist) is so helpful. Whatever I ask of her she always does her best to accommodate or find solutions to what I've asked of her. She's a friendly member of the Chess team.