Can't fault CW. We were replacing a 44yr old internal sliding patio door that divided the lounge from the porch. The whole experience was seamless. Steve opened the showroom on a Saturday for us to v... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
They have a great showroom to look around, better than just looking though a book ( although they were available too). I was given the information I needed to make the right decisions. I was shown... See more
Company replied
CW have replaced our old French patio doors, removed waist high conservatory type wall and replaced with Origin French doors and floor to ceiling windows. Not the cheapest quote but professional appro... See more
Company replied
We have used Cherwell to supply all the fenestration in our new build project. Everyone we dealt with has been very professional and courteous. We were extremely lucky to have Harry as our main point... See more
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Company details
Written by the company
Cherwell is a specialist supplier of premium windows, doors, and architectural glazing systems for discerning homeowners, architects, and developers across Oxfordshire, Warwickshire, Buckinghamshire, and the surrounding regions. With over three decades of experience, we’re known for combining deep technical expertise with a personalised, design-led approach. Whether you're building a modern new home, extending a period property, or undertaking a full-scale renovation, our team works closely with you to specify the right glazing system for your needs, not just what’s in stock. From high-performance alu-clad windows and ultra-slim aluminium sliding doors to timber and timber-alternative solutions, everything we recommend is tailored to suit your build, performance targets, and aesthetic preferences. We’re here to help you navigate complex decisions around U-values, compliance, sightlines, ventilation and more, without the jargon. Our showroom Banbury offers a relaxed, consultative space to explore full-size working displays, compare materials, and ask the questions that truly matter. No pressure, no hard sell. Just honest, considered guidance from people who care about getting it right. At Cherwell, we don’t sell glazing. We help design outcomes. That’s what makes us different, and why so many of our clients return, recommend, and review us. Allow Cherwell to help right from the planning stage with a free consultation. Visit https://cherwelluk.com for more details or call us on 01295 270938.
Contact info
Unit G3 Marley Way, OX16 2RL, Banbury, United Kingdom
- 01295 270938
- sales@cherwelluk.com
- cherwellwindows.co.uk
4.6
Excellent
321 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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All very efficient.
The sales process was efficient as I went into the store to see the sliding doors. Fitters were very pleasant, polite and tidy. We had a problem with a very stiff lock but this was sorted quickly. Admin side very sharp.
8 March 2025
Unprompted review
Reply from Cherwell.
Hi Fiona,
Thank you for taking the time to share your experience. We're really pleased to hear you found the process efficient from start to finish, and that the team in the showroom and on-site made a positive impression.
We’re also glad the lock issue was resolved quickly and that our admin team helped keep everything running smoothly. If there's anything else you need in the future, we're always here to help.
Best regards,
The Cherwell Team
Banbury showroom
Visited Banbury showroom & received excellent technical help & guidance. The team really understood our requirements & steered us to the most suitable windows for our application.
Unlike other Company’s we visited who we felt quoted us for the most expensive & not the best suitability.
We had a first class experience from initial quotation through to installation, excellent fitters & wonderful after support.
31 October 2024
Unprompted review
Reply from Cherwell.
Hi Joanne,
Thank you for your lovely review. We're so pleased to hear that your experience at our Banbury showroom was a positive one and that the team were able to guide you toward the right solution for your home.
It’s great to know you felt supported from start to finish, from the initial quote through to installation and aftercare. We really appreciate your feedback and are glad we could offer the right balance of expertise, value, and service.
Best regards,
The Cherwell Team
Very good company to deal with
They were able to provide us with an excellent product and helped us to personalise the door installation team were great they arrived on time. And we very efficient.
14 August 2025
Unprompted review
Reply from Cherwell.
Hi Richard,
Thank you for your kind words. We’re really pleased to hear you’re happy with both the product and the service. It’s great that the team could help you personalise your door and that the installation ran smoothly.
We’ll be sure to pass on your feedback to the fitting team, they’ll be glad to know their work was appreciated.
Best regards,
The Cherwell Team
Excellent all round!
Cherwell fitted two new windows at our property. The whole process was very simple, transparent and well organised. The new windows look great and I would thoroughly recommend them to anyone. We will be using them again soon.
1 October 2024
Unprompted review
Reply from Cherwell.
Hi ACP,
Thank you for taking the time to leave such a great review. We're really pleased to hear the process felt simple and well organised, and that you're happy with the look of your new windows.
We truly appreciate your recommendation and look forward to working with you again soon.
Best regards,
The Cherwell Team
Windows for an old property
We visited the Banbury showroom to help us to choose the most suitable windows for our property. The staff were helpful and knowledgable. The Cherwell team supported us to design our windows and carry out the survey prior to installation. Communication regarding the production of the windows was good. We are extremely pleased with our new windows and their installation. One small glitch in the clearing of the site was quickly resolved. We would highly recommend Cherwell windows.
29 July 2025
Unprompted review
Reply from Cherwell.
Hi Sarah,
Thank you for your kind review and for choosing Cherwell to support your project. We're so pleased to hear our Banbury showroom team helped guide you in selecting the right windows for your property, and that you felt supported throughout the design, survey, and installation process.
It’s great to know you’re happy with the final result and we appreciate you noting how quickly the site issue was resolved. Your recommendation means a lot to us.
Best regards,
The Cherwell Team
Good attention to detail.
Cherwell designed and installed a replacement roof lantern that had failed. It was a difficult location with awkward details that needed Specilist knowledge. Cherwell surveyed the site, drew up detailed technical plans, manufactured the units and installed the units over 4 days. I cannot fault their work which was excellent. The job was well executed with follow up visits to check that all was satisfactory. Very impressed with the attention to detail. Thank you for a great job. Highly recomended company who care about their customers…
28 July 2025
Unprompted review
Reply from Cherwell.
Hi MJW,
Thank you for your thoughtful review. We’re really pleased to hear you were impressed with the entire process, from the initial survey and technical planning through to installation and follow-up. Projects like roof lantern replacements can be complex, so it’s great to know our team’s attention to detail and specialist knowledge made a difference.
Your kind words and recommendation mean a great deal to us. If there’s ever anything else we can help with, we’re always here.
Best regards,
The Cherwell Team
Great experience with everyone at…
Great experience with everyone at Cherwell windows. From the help in choosing the right windows for our cotswold cottage (and budget!) to great advice on the large glass sliding doors in our new extension - they have been nothing but professional, helpful and friendly. The windows are in and we couldn't be happier with them. Now excited to see the finished extension with new sliding doors.
30 July 2025
Unprompted review
Reply from Cherwell.
Hi Alexandra,
Thank you for such a lovely review. We’re really pleased to hear you had a great experience with the team, from choosing the right windows for your Cotswold cottage to planning the large sliding doors for your extension.
It’s fantastic to know you’re happy with the windows already installed and we can’t wait for you to see the finished extension once the doors are in place. Your kind words about the team’s professionalism and support mean a lot to us.
Best regards,
The Cherwell Team
Good experience
We used the Banbury office to purchase Internorm triple glazed sliding doors for a garden room.
Everything from the sale to the fitting and completion was good. We had no need of after sales service, so cannot commen on that, but to date (10 months on), the sliding windows are working well and enhance the property.
21 August 2024
Unprompted review
Reply from Cherwell.
Hi Chris,
Thank you for taking the time to leave a review. We're really pleased to hear the installation of your triple glazed Internorm sliding doors went smoothly and that they’ve performed well over the last 10 months.
If there’s ever anything you need in the future, we’re always here to help.
Best regards,
The Cherwell Team
Cherwell A+++++++
I had an excelent experience with Cherwell Windows from start to finish. I was fortunate to meet the owner, Ryan, who personally oversaw my installation — something you don’t see every day. His attention to detail and commitment to customer satisfaction were clear throughout the process.
The entire team was professional, courteous, and efficient. Their follow-up service was just as impressive as the initial install. The quality of the windows and doors is exceptional, and the advice I received along the way made me feel completely assured in my choices.
Highly recommend Cherwell Windows — a company that truly cares about doing things right.
25 July 2025
Unprompted review
Reply from Cherwell.
Hi Nav,
Thank you for taking the time to share such a detailed and thoughtful review. We’re really pleased to hear your experience with Cherwell was so positive from start to finish. Ryan and the entire team will be delighted to know their attention to detail and follow-up service made such an impact.
It’s great to hear you’re happy with the quality of your new windows and doors and that the advice along the way helped you feel confident in your choices. Your recommendation means a great deal to us.
Best regards,
The Cherwell Team
Good after-care service
I am a long-standing customer of Chadwell Windows. I had an extensive installation many years ago and have received really good after-care service from the team to amend minor changes to door hinges and locks, which, over time, require servicing.
18 July 2025
Unprompted review
Reply from Cherwell.
Hi Vicky,
Thank you for your continued trust in Cherwell over the years. We’re really pleased to hear our after-care service has met your expectations and that we’ve been able to keep everything running smoothly for you.
Your loyalty means a great deal to the whole team, and we’re always here if you need any further support in the future.
Best regards,
The Cherwell Team
Same day - problem solved
One of the doors developed a problem and couldn't be closed properly. Amazingly they came the same day and fixed it!
7 July 2025
Unprompted review
Reply from Cherwell.
Hi Anthony,
Thank you for your kind words. We're really glad we could resolve the issue quickly for you... same-day solutions are exactly what we aim for when it comes to supporting our customers.
If there's anything else you ever need, we're just a call away.
Best regards,
The Cherwell Team
Great replacement service
We had windows installed 5 years ago. One had failed. Cherwell agreed to replace under guarantee, ordered a new window (non-standard size), and the fitting was expeditious and speedy. Excellent service.
17 July 2025
Unprompted review
Reply from Cherwell.
Hi Keith,
Thank you for your review and for highlighting your experience with our aftercare service. We're glad we could resolve the issue promptly and get the replacement fitted quickly for you.
It’s always our aim to stand by our products and provide long-term support, so it’s great to hear that reflected in your experience.
Best regards,
The Cherwell Team
We got heritage french doors from…
We got heritage french doors from Cherwell and the service was brilliant from start to finish. The quality of the doors is the best we've seen and we wouldnt go anywhere else
11 July 2025
Unprompted review
Reply from Cherwell.
Hi Carly,
Thank you for taking the time to leave such positive feedback. We're really pleased to hear you're happy with both the service and the quality of your new heritage French doors. It means a lot to know you wouldn’t go anywhere else, we truly appreciate your trust in Cherwell.
If we can help with anything in the future, just let us know.
Best regards,
The Cherwell Team
Our experience with Cherwell was…excellent
Our experience with Cherwell was excellent, from the beginning when they surveyed to the installation and aftercare. Would highly recommend them.
11 July 2025
Unprompted review
Reply from Cherwell.
Hi Jackie,
Thank you for your kind feedback. We’re really pleased to hear you’ve had a positive experience from start to finish, including aftercare. It’s great to know the team looked after you throughout the process.
If there’s anything else we can help with in future, we’re always happy to assist.
Best regards,
The Cherwell Team
Cherwell Windows
We replaced our front door with a new one from Cherwell Windows.
The quality of the new door was excellent and was fitted perfectly by Phil. After sales service was very good, making sure that we felt we were being looked after.
6 November 2024
Reply from Cherwell.
Hi Harry,
Thank you for sharing your experience. We're really pleased to hear you’re happy with both the quality of your new front door and the installation by Phil. It’s great to know the after-sales service met your expectations as well, looking after our customers properly is always a priority for us.
If there’s anything else you need in the future, we’re always here to help.
Best regards,
The Cherwell Team
Top quality products. Today’s fitting excellent
This being the second time we have used Cherwell windows. Fully recommend visiting the Banbury Showroom. Top quality products. Fitter, Lee, was excellent.
9 July 2025
Unprompted review
Reply from Cherwell.
Hi Graham,
Thank you for coming back to Cherwell and for taking the time to leave a review. We're so pleased to hear you’ve had another positive experience with us and that you enjoyed your visit to our Banbury showroom. We’ll be sure to pass your kind words on to Lee – he’ll be delighted to hear your feedback.
If there's anything else we can help with in the future, please don't hesitate to reach out. We really appreciate your continued support.
Best regards,
The Cherwell Team
Use the showroom and order elsewhere
Sales staff and the showrooms are what keeps this business going.
They have great suppliers Origin/Aluco and Cortizo etc… who provide great products but the process between choosing what you want and having them installed without snags/ issues would be easier with other approved window companies - there are plenty in the area.
The installers are respectful and good at what they do.
Like others have said - I advise you view the products in Cherwell’s showrooms and then go elsewhere to order. Resist the sales team as you do not deal with them for a majority of your experience.
The ordering processors (scheduling assistant, design etc…) all communicate via email and this is not their strength. A signal of expertise is how well you are able to make something complex, simpler - Cherwell are not experts.
Perhaps a small order of a window replacement or a straightforward patio door is within their capabilities but anything larger than that is out of their realm. See the trend in other reviews to confirm.
The company’s ethos/value/belief is unclear but it is not about providing a useful service.
When dealing with issues that arise, it’s as if the office team have read a conflict resolution textbook and chosen avoidance/competition as their approach. Again, see other low reviews on TrustPilot and Google to see the trend.
The company lacks diversity in their staff and perhaps customers that reflect the staff demographic have a fairer experience.
The company is spearheaded by Wayne, who has recently taken over his father’s business and is quite comfortable in taking your money and providing a sub-par service.
17 May 2025
Unprompted review
Reply from Cherwell.
Thank you for taking the time to leave such detailed feedback. We're genuinely sorry to hear that your overall experience with Cherwell fell short of your expectations, particularly during the ordering and aftercare stages.
We’re pleased that you were happy with the products we supply and that you found our showroom and installation teams to be professional and respectful. However, we fully acknowledge that these positives are not enough to make up for the difficulties you faced during the process, and we sincerely regret the frustration this caused.
It’s especially disappointing to hear that our communication and project coordination did not meet your needs. We understand how important it is to feel supported throughout a complex project, and we're very sorry that you did not experience this with us.
We're taking your comments seriously as we do with all feedback and are reviewing our internal processes, communication methods, and service approach. We never want any of our customers to feel dismissed or let down, and your experience highlights areas where we clearly need to do better.
We're committed to learning from this and ensuring we evolve in a way that reflects our customers’ needs and expectations. Thank you again for your candid feedback it’s invaluable in helping us grow.
If you'd be open to discussing your experience further, we would welcome the opportunity to speak with you directly.
Warm regards,
Cherwell Team
Appalling after service
Showroom experience - excellent
Sales experience - excellent
Fitting experience - a bit rough but in the main ok.
After sales - no stars, absolutely awful. As mentioned in other reviews, the CEO, Wayne McAndrew-Uren, is rude and offensive.
I'd go to the showroom, get the advice, and pick the windows - then for the love of God, go somewhere else to get them fitted.
We had £100k worth of windows from them - they broke a handful of fittings which would have taken a couple of hours to fix- they promised to do it, but after periods of aggression and silence from them it ultimately took 3 years and legal action to get them to put it right.
AVOID.
1 June 2024
Unprompted review
Reply from Cherwell.
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your disappointment with the after-sales experience.
We’re very pleased to know that you were happy with your initial showroom and sales journey, as well as the majority of the fitting process. However, we are deeply concerned to learn that things fell so far short of your expectations, and our standards, when it came to resolving the issues that followed.
It’s clear from your review that your experience was frustrating and drawn out, and we sincerely regret the distress this caused you. While we always aim to address problems swiftly and respectfully, we clearly did not meet that goal in your case, and for that, we offer our apologies.
We understand that words can’t undo your experience, but please know that feedback like yours is taken seriously and used to help us improve the way we communicate and support our customers especially after installation. We are committed to learning from this and ensuring others do not have similar concerns.
If you would be open to it, we’d welcome the opportunity to speak with you directly and see if there’s anything further we can do to make amends.
Kind regards
Cherwell Team
Poor after service
The ordering was fine and priced competitively but not that much in it really.
As a developer, I spend a great deal on fenestrations and must say the after service is shocking. I spent nearly 20k on this order and a seal was missing at the point of installation but Malcolm was nowhere to be found then, 'leave it with me' he said. Well its a good job my fitter had one from another job as they are rationel specific, otherwise I'd still be waiting for Malcolm to pull his head out of the sand!
Indeed, I have since asked a simple question on self closer suitability and the answer was 'just fit a normal self closer' which is completely ignorant of self closer requirements. You'd think a company like this might be able to offer more support than that. Indeed, they can't even tell me the weight of the doors and now Malcolm is ignoring my emails.
Far better after service from my previous supplier but sadly they no longer supply Rationel.
22 October 2024
Unprompted review
Lovely doors - efficient but impersonal staff
The process was odd though efficient. I love my doors. Fitters excellent - very personable and friendly. But one thing I really like in companies is the sense they really value me as a customer. Both sales and after sales personnel made me feel like I was something to be ticked off on a spread sheet or just a sales opportunity. Often cursory and somewhat demanding (they would book in appointments to suit them and then sound surprised I couldn’t do it) If I were HR in this company I would train people to warm up a bit and remember customer is king or queen. And just slow down a bit. Spending time with customers on the phone, or in person, makes for a better sales experience.
6 March 2025
Unprompted review
Reply from Cherwell.
Hi Abdabs,
Thank you for taking the time to share your feedback. We are genuinely pleased to hear you love your new doors and that our fitting team provided a positive and personable experience. At the same time, we truly appreciate you highlighting where things fell short from a service perspective.
We take your comments about the sales and after-sales experience seriously and will be reviewing how we can better balance efficiency with a more personal, customer-focused approach. Ensuring every customer feels valued is something we are committed to improving. Your insights help us grow and we thank you again for choosing Cherwell.
Warm Regards,
The Cherwell Team
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