Cherrydiva Reviews 318

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, often highlighting their aesthetic appeal, comfort, and suitability for sensitive skin. People frequently praise the fast delivery and the careful packaging of their orders. Reviewers also appreciate the wide selection of items available, making it easy to find something special. However, some people were dissatisfied with the quality of certain items, reporting issues like jewelry breaking quickly, tarnishing, or not staying in place. A few other people also felt that the products received were smaller or tackier than expected. There is also consistent negative feedback regarding customer service, with some customers experiencing unhelpful responses, ignored emails, or issues with missing items and returns.

What people talk about most

Product

Customers consistently note positive experiences with product quality, praising the stunning, well-made, and... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the stunning, well-made, and... See more

Order

People report ambiguous experiences with their orders. Many customers express satisfaction, praising quick... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the super fast and quick... See more

Customer service

Reviewers mention negative feedback about customer service, with many describing it as "appalling,"... See more

Based on these reviews

Rated 4 out of 5 stars

Amazing product, as an older woman getting a piercing done with my teenage daughter. I was looking for a product that was a little special without being to much of a statement.

Rated 5 out of 5 stars

Have purchased items from Cherry diva on numerous occasions now. Super fast delivery and communication with these guy's. Jewellery is great and neatly packaged. Love my jewellery and will always come... See more

Company replied

Rated 5 out of 5 stars

I’ve had a few orders from cherry diva now and I always order titanium jewellery due to my sensitive skin. My orders always arrive quickly and are nicely packaged but the jewellery is always exactly w... See more

Company replied

Rated 5 out of 5 stars

Amazing product, as an older woman getting a piercing done with my teenage daughter. I was looking for a product that was a little special without being to much of a statement. I had gone for a flat p... See more

Rated 1 out of 5 stars

I would not recommend this website. I ordered three earrings and two were faulty. When I sent them back to be refunded they refused the refund. The cartilage earrings were completely rubbish. Kept on... See more

Rated 5 out of 5 stars

I bought a belly bar with a sparkly heart. It was really difficult to choose as the selection is fantastic. My order arrived in the cutest little pink box with a 10% off your next order voucher. The b... See more

Rated 1 out of 5 stars

Awful cheap tacky items and the customer service is absolutely shocking. I emailed them saying I wasn’t happy with my item and they were very patronising. The items advertised on the website look ok ,... See more

Company replied

Rated 5 out of 5 stars

Responsive customer service I forgot to put my house number on due to auto fill (classic) and emailed, they're posting it back to me with the corrected address and it was zero stress.

Rated 5 out of 5 stars

I only got my nose pierced in May and have 12 nose studs now from cherry Diva haha. Trying to get used to getting in and out and although this is the most difficult, it fits so flush its my favourite!... See more

Company replied

Rated 1 out of 5 stars

My daughter bought earrings including for her helix but it caused an irritation which she has never experienced from any other brand of earring and has been unable to wear the earring. However she rea... See more

Rated 5 out of 5 stars

Great delivery and packaging was beautiful. I have had them in now for 2 weeks. Ive had no reaction!! I'm so pleased as I'm allergic to nickle and alot of other things. Thabkyou!

Company replied

Rated 1 out of 5 stars

Do not buy I have had a reaction to the tragus diamante star stud...never had a reaction to any other earrings...gave the seller pics and the opportunity to refund...just came back with did I sterilis... See more

Company replied

Rated 1 out of 5 stars

Terrible customer service and cheap tacky products. I raised a return as the item wasn’t as described and was defective. Not a piercing but costume jewellery that wouldn’t even fit through a piercing... See more

Company replied

Rated 5 out of 5 stars

The most amazing, easy to use, stunning piece of jewellery I have seen/used. Non-stop comments from other people about how beautiful it is. Very very pleased. Can’t wait to order more.

Rated 1 out of 5 stars

Cancelled item but they ignored my request and did not answer emails. They still sent item so I return it unopened. They keep saying they didn’t receive it. So refuse to give me my refund. I believe... See more

Company replied

Rated 5 out of 5 stars

Quick delivery but I ordered the wrong item, customer service helped me change the item in the order quickly without issue. The stud is really nice and sits in my tragus really nicely

Rated 1 out of 5 stars

Ordered 4 earrings. Only received 2. Used their online 'Contact Us' form to request they send the missing items. No response. No communication. No missing items sent. Will not be buying from thi... See more

Company replied

Rated 1 out of 5 stars

This company only dispatch single earrings and not a pair so I returned them immediately for a refund. After a month of no refund I enquired and they were adamant that the parcel never arrived. Spen... See more

Company replied

Rated 4 out of 5 stars

Stunning piece of jewellery. Absolutely love it . Exactly as described . Will purchase more pieces from cherry diva again

Rated 5 out of 5 stars

Lovely jewellery. I had a minor issue and Cherry Diva went above and beyond to rectify the problem. I will definitely be a returning customer.

Rated 3 out of 5 stars

Really happy with my order from CherryDiva. The jewellery is comfortable, well made, and looks lovely once worn. I have sensitive skin and had no irritation at all.

Rated 4 out of 5 stars

Arrived so quickly and is the perfect colour and size, true to description. Will definitely be purchasing my jewellery from here in the future :)

Rated 3 out of 5 stars

I was impressed by how delicate the jewellery looks while still feeling sturdy. Perfect balance for everyday wear. Very pleased with my purchase.

Rated 1 out of 5 stars

Terrible quality earrings - ordered 2 and one of them the ball is so tightly on the bar it is impossible to use! The other earring is a really bad quality and not worth the money I paid for th... See more

Company replied

Rated 3 out of 5 stars

Beautiful pieces and great quality for the price. Everything arrived well packaged and exactly as shown on the website. Would definitely order again.

Rated 3 out of 5 stars

I’m in love with this piece! I hadn’t dared change my piercing for 2 years out of fear for the piercing hole not to be ‘ready’ but after it fell down the shower drain I ordered this next day delivery!... See more

Rated 5 out of 5 stars

Such great customer service and very quick on fixing issues, LOVE the jewellery and will stick to getting jewellery from cherry diva :)

Rated 1 out of 5 stars

Bad CUSTOMER SERVICE, NO APOLOGIES,Bad QUALITY. Nose piercing was broken soon after I recieved the item and when I tried to put on my nose. Although I asked the refund and explained the condition on... See more

Company replied

Rated 4 out of 5 stars

A simple but different piece of jewellery I bought for my tragus piercing. Once I'd gone through the stress of getting the bar through, the push in front makes it super simple. On top of that it's a r... See more

Company replied

Rated 1 out of 5 stars

Purchased my order 22/05/25. Order was shipped 23/05/25. Order was out for delivery on 27/05/25 - wasn’t delivered due to “address inaccessible”. However, I have a ring doorbell, was no... See more

Rated 5 out of 5 stars

Lovely selection of nose studs they are easy to put in and take out if you want to change them to a different one

Company replied

Rated 1 out of 5 stars

Had the jewellery 5 days and the coating had already started to come off. I emailed and they asked me to send pictures, which I did they then asked me to return the items for testing to which I as... See more

Rated 1 out of 5 stars

I ordered some flat back earrings they were present for someone and they are very pleased with them. I ordered myself a ‘Titanium’ belly bar, I have a nickel allergy hence why I ordered the titanium.... See more

Rated 3 out of 5 stars

I bought 3 items in a 3 for 2 promotion. All packaged really well and arrived super fast. The items are all gorgeous and great quality. I will definitely purchasing more items for both me and for gift... See more

Company replied

Rated 3 out of 5 stars

Sent me belly bars that tarnished which clearly states they won’t tarnish, luckily refunded me and fast replies with emails which i’ll thankful for, i would buy again if the material wouldn’t tarnish... See more

Rated 1 out of 5 stars

Ordered two nose rings. One broke when I was putting it in, so I emailed and requested a refund. This was ignored and another was sent out, which I did not want or ask for as it was clearly poor quali... See more

Rated 1 out of 5 stars

I placed an order on 20/06 and then a separate order for a different item late on 23/06. The first item came 25th June. A week passes, still no second order. I contact them, and they say the order... See more

Company replied

Rated 5 out of 5 stars

Love thos store. Their studs are delicate little treasures. Definitely a store you'll visit again and again

Rated 1 out of 5 stars

Terrible customer service! Ordered and paid for several items but only received 1. Emailed as soon as I opened the package, been nearly a week and now saying all items were in the box. Haven't h... See more

Company replied

Rated 4 out of 5 stars

So I’d im being totally honest I panicked when they arrived I’m not a piercing person I only have my ears done from being a child and these are obviously thicker but I was absolutely gutted to think I... See more

Rated 1 out of 5 stars

My order arrived 2 weeks ago and I am missing 1 item. Since then I have filled in the online form twice and still no reply. Very disappointing. On a positive note the packaging was lovely.

Company replied

Rated 4 out of 5 stars

Shipping is always fast and usually the same week depending on the time and day the order is placed, always comes in perfect condition

Rated 1 out of 5 stars

What I thought I was getting I didn’t get and them to return it I had nothing but problems trying to fill in the online form a total joke I won’t buy anything from them again

Company replied

Rated 5 out of 5 stars

Ordered from here for the first time and wasn’t disappointed, got this jewellery for me septum looks lovely !! Thank you!

Rated 3 out of 5 stars

I was so pleased with my mystery bag every piece inside was beautiful and suited me perfectly.


Company details

  1. Jewelry Store

Information provided by various external sources

Bohemian treasure trove that ships world wide.


Contact info

3.1

Average

TrustScore 3 out of 5

318 reviews

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1-star

Replied to 60% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Bought three belly.

Bought three belly bars for my daughter and couldn’t be happier. The product quality was amazing, the packaging was perfect, and everything was shipped immediately. Great experience from start to finish highly recommend!

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Awful cheap tacky items and the…

Awful cheap tacky items and the customer service is absolutely shocking. I emailed them saying I wasn’t happy with my item and they were very patronising. The items advertised on the website look ok , but once you get your order the item is about 20 times smaller and so tacky. Would definitely not recommend this website. Avoid.

15 January 2026
Unprompted review
Cherrydiva logo

Reply from Cherrydiva

Hello Tracy.

As we explained to you in our email conversation, the product that you were showing us in the screenshot that you thought that you had purchased was a different product to the one that you had actually purchased and received. We pointed this out to you however you refused to acknowledge this, despite us providing you with the links to both products and your order confirmation to show you that the correct item had indeed been shipped to you.

We do also clearly list the full product dimensions for each product on the product page.

Our returns policy is clear that we cannot accept returns on piercing jewellery that you have removed from the transparent packet, as we cannot guarantee that it has not been worn and is fit for resale.

Rated 2 out of 5 stars

No customer service sadly

No customer service sadly! Wrote several emails and no joy. Bought a belly bar for £25 that’s so sharp it’s pulling and attaching to all my clothes. Very dangerous as you can rip it out of your belly by getting undressed. Very disappointing no response or customer care - avoid as you will be out of pocket with a faulty item!

18 January 2026
Unprompted review
Rated 2 out of 5 stars

Well so upset I have been trying to…

Well so upset I have been trying to return an item since Xmas and nobody gets back to you.still waiting I have emailed 6 times with no response .Such a shame as loved the item it was just faulty .so be careful not the best on returns .

6 January 2026
Unprompted review
Cherrydiva logo

Reply from Cherrydiva

Hello Joanne. I have taken a look into the issue and can see that your email has been responded to and your return request has been approved. Please check your spam folder for the approval.

Rated 1 out of 5 stars

Rubbish earrings and worse customer services

It took myself and a couple of other family members to get them put in as they are so fiddly. I was getting another piercing so I took them and asked the piercer to put them in and she said she’d never had more difficult ones to put in as the thread is so small. It’s like one turn to secure it. It then just falls out with any movement. I lost numerous backs in the process. I ordered longer posts and more backs / balls so I could try again. When I eventually got it in it then fell out with just minimum movement. I tried to process a return, but got a message saying it could not be returned due to being used. How could I have possibly know the issues if I didn’t try them?? The whole process has left me very frustrated and £80 out of pocket. I am not happy at all. When I finally got a reply they asked me to return the items but if there was no fault they would send them back. I wish I had read the reviews as it seems from others, they deny having things sent back! Im not going to waste my time but please don’t waste your money like I did 😢

24 December 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous allergic reaction to supposedly hypoallergenic

Do not buy I have had a reaction to the tragus diamante star stud...never had a reaction to any other earrings...gave the seller pics and the opportunity to refund...just came back with did I sterilise the earring and if I'm allergic to surgical steel I should have bought titanium..I have and never had any allergies..no response to the refund...very painful ear..had to get someone to get the earring out it was stuck in the swelling..never again..tried to put pictures and review on their Facebook ads but they deleted it

12 November 2025
Unprompted review
Cherrydiva logo

Reply from Cherrydiva

Hello Christine,

We would like to clarify this information as you have left a substantial amount of information out of your review.

You initially emailed us to ask what materials were used in this particular stud, as you have informed us that you have had a reaction to this particular piece (which indicates that you did not read the product information, which includes all materials used in the production of each piece of jewellery) to which we responded it was a surgical steel post, with a brass topper. This piece of jewellery is not advertised as hypoallergenic, as it contains brass.

We then stated that if you are suffering from a reaction, it is likely from the brass component of the jewellery as brass is not suitable for some people, much in the same way that gold or silver is simply unsuitable for certain people.

We suggested that titanium may be more suitable for you, as it is a hypoallergenic material.

You then became quite abusive and began swearing and threatening to sue unless you received a refund, then proceeded to send a screenshot of a google search asking if brass is suitable for piercings, which reiterates the information that we have already provided to you, which you chose to ignore.

We do strongly reiterate the importance of understanding the types of materials used in jewellery, especially when you are putting things into your body which may cause irritation.

Rated 3 out of 5 stars

Sent me belly bars that tarnished which…

Sent me belly bars that tarnished which clearly states they won’t tarnish, luckily refunded me and fast replies with emails which i’ll thankful for, i would buy again if the material wouldn’t tarnish

21 October 2025
Unprompted review
Rated 1 out of 5 stars

Bad quality, No apologies, No reply, No refund.

Bad CUSTOMER SERVICE, NO APOLOGIES,Bad QUALITY. Nose piercing was broken soon after I recieved the item and when I tried to put on my nose. Although I asked the refund and explained the condition on website form, they didn't reply. So I contacted again. Then, asked me the information again. In the middle of conversation on email, they didn't replied again, No apologies. Additionally, they said they couldn't refund to me because they already refunded to me. I was like "Are u serious?!" But I couldn't find the refund on my bank account. So I said I would give the proof of what I hadn't got refund yet. they said they sent money back and the receipt. But after all, still haven't received refund for more than 10days, received only a receipt. I felt like it was like a scam. Unbelievable experience.

8 October 2025
Unprompted review
Cherrydiva logo

Reply from Cherrydiva

Hello there. Your refund was issued on 08/10, this will have reached your bank account within 7 days. We kindly ask that you check your account again as this refund has completed on our end.

Rated 1 out of 5 stars

I would not recommend this website!

I would not recommend this website. I ordered three earrings and two were faulty. When I sent them back to be refunded they refused the refund. The cartilage earrings were completely rubbish. Kept on twisting around and didn’t stay in place despite making them as tight as they could go. Another earring kept on popping open and falling off! Be wary purchasing from this shop. Very disappointing as I paid for them to be returned and are clearly not functioning earrings.

24 September 2025
Unprompted review
Rated 3 out of 5 stars

I’m in love with this piece

I’m in love with this piece! I hadn’t dared change my piercing for 2 years out of fear for the piercing hole not to be ‘ready’ but after it fell down the shower drain I ordered this next day delivery! It is such good quality, at an amazing price and I’ve had no irritation! I love the extra sparkle on the ball it’s such a lovely touch! The bar is stating I’m in love with these same width as the one I had from when I originally had my navel pierced so that was great! The bar length is slightly shorter but it’s great and much prettier. I wish I had found this website sooner as I feel there was such a lack of pretty navel pieces online.

4 September 2025
Unprompted review
Rated 4 out of 5 stars

So I’d im being totally honest

So I’d im being totally honest I panicked when they arrived I’m not a piercing person I only have my ears done from being a child and these are obviously thicker but I was absolutely gutted to think I wouldn’t be able to use these so opted to return but within the last hour decided to go ahead and try them and if they didn’t fit it would be a loss So I’d im being totally but they are absolutely beautiful !!! And will now be ordering more as the quality is stunning !!

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Only 1 out of 6 items delivered!

Terrible customer service!
Ordered and paid for several items but only received 1. Emailed as soon as I opened the package, been nearly a week and now saying all items were in the box.
Haven't had any proof of this!
These were for my daughter's birthday and such a shame as the one helix item is lovely!
I've paid £60 in total still waiting for them to come back to me for either a refund or if they are going to resend!

11 September 2025
Unprompted review
Cherrydiva logo

Reply from Cherrydiva

Hello Rebecca

We are currently investigating this issue and emailed you with an update yesterday, requesting some information from you.

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