Cherishthese Reviews 154

TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting issues such as items not being delivered, or receiving incorrect or defective products. The delivery service was a major point of contention, with numerous complaints about delayed shipments, inaccurate tracking information, and packages being left in unsafe locations. Reviewers also found the customer service to be unhelpful, often characterized by a lack of human interaction and difficulty in resolving issues. Some people were dissatisfied with the product quality, describing items as not matching descriptions or being of poor craftsmanship. However, a minority of people were satisfied with the products, praising items like the Forever Rose necklace and other jewelry for their aesthetic appeal, durability, and sentimental value. These customers also highlighted positive experiences with customer service, noting quick responses and effective resolutions for their concerns.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers express satisfaction with the quality and... See more

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report not receiving... See more

Delivery service

Reviewers highlight significant dissatisfaction with delivery services. Many customers report delayed... See more

Customer service

People report negative experiences with customer service. Many reviewers express dissatisfaction, citing... See more

Quality

Reviewers mention ambiguous feedback about quality. Some customers praise the quality, describing items as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I picked up the forever rose 4-leaf clover necklace, and it’s become my lucky charm. It feels dainty but still sturdy enough for daily wear. The packaging was absolutely adorable.

Rated 3 out of 5 stars

Got the Forever linked bracelet from my dad. He said it’s to remind me of our bond, and I actually love it. Feels durable too, not flimsy like some men’s jewelry.

Rated 1 out of 5 stars

It's now January 13th 2026, and we still have not received our delivery. It appears to be stuck on with a Chinese delivery service somewhere, and all attempts to contact them have come up empty. At... See more

Rated 1 out of 5 stars

Still waiting for a refund sent dozens of E mails same generic AI answer sorry for your inconvenience we will sort this out blah blah blah I am. Absolutely fuming that I have been scammed like this wh... See more



Contact info

2.1

Poor

TrustScore 2 out of 5

154 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Product never arrived

Product never arrived

Ordered the product. Has not arrived. No follow up email or tracking numbers - credit card charged. At this point, can't tell if I have been scammed or just no customer service.

20 November 2024
Unprompted review
Cherishthese logo

Reply from Cherishthese

Hi Camel, you can contact us via phone or e-mail. We have agents working 7 days a week. If this still hasn't been solved, please reach out to us and we'll look into it further.

Rated 1 out of 5 stars

They don’t indicate upon ordering that…

They don’t indicate upon ordering that the item is coming from China, so it took way longer for delivery than indicated, even though they clearly state on the website that their warehouse is located in the United States. Also ordered an engraved necklace and it came without any engraving.

12 November 2024
Unprompted review
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Reply from Cherishthese

Hi Adam, we have multiple warehouses, including the USA. I don't know the exact situation with your order but, if an order uses our free shipping and there is low stock in one warehouse, it is faster for us to send the product from another warehouse directly to you, rather than ship it to the warehouse you expected then ship it again. I hope that clarifies this for you.

Rated 1 out of 5 stars

Long delivery and support ignores you

Ordered a bear with a necklace and paid extra for priority delivery. I'm well past the time frame stated and have contacted them to notify them. They replied to my first email but when I made them aware it was for my wife's birthday and the fact I paid for priority delivery and was well over that they have completely ignored me. I am still waiting for my item too. Very poor service.

26 October 2024
Unprompted review
Rated 1 out of 5 stars

I ordered and paid for 2 Bracelets for…

I ordered and paid for 2 Bracelets for my 2 grandchildren. Each was supposed to have their names on them, they did not. Contacted the company so may times via email, no response. This company seems to be a complete and utter scam. I will not be using them again.

30 October 2024
Unprompted review
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Reply from Cherishthese

Hi Arthur, we do not offer any bracelets for grandchildren with engravings. We do offer a 30 day satisfaction guarantee, so if you did place an order with us under the assumption we did engravings, we can absolutely set up a free return for you and solve this all. You can contact our support via our website or call us at 1 833 762 4438

Rated 1 out of 5 stars

Let's hopen ur not on holiday when ur…

Let's hopen ur not on holiday when ur order from this company there courier leaves ur parcel in the dust bin and u don't receive it and the company says its been delivered well mines got taken away as my bin got emptied all the company does is sends u a photo of it being in the bin and say its delivered mines is now in the trash

21 October 2024
Unprompted review
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Reply from Cherishthese

Hi Gillian, I'm sorry to hear you had a poor experience. Unfortunately, we have no control over the courier and where they leave parcels. In those cases, you'd be better of speaking with them. However, that being said, we do ensure all customers receive their products with no issues and if yours was not received (even if it shows delivered) we can investigate and rush delivery a new package for you. Feel free to reach out and we'll solve this with you.

Rated 1 out of 5 stars

He orders a pendant for my boyfriend…

He orders a pendant for my boyfriend and it's been over 15 days and he hasn't arrived yet. to top it off it shows me that my address is in trouble., I've sent my address 3 times and it still doesn't come. I don't recommend it at all. DON'T BUY HERE. I will change my review if I get my order.

12 October 2024
Unprompted review
Cherishthese logo

Reply from Cherishthese

Hi Luis, it looks like USPS was having trouble delivering your package due to insufficient address information. If you haven't yet, please reach out to support and we'll make sure this issue is fixed and you receive your package or a full refund.

Rated 3 out of 5 stars

Delivery is far to long

I ordered a anniversary gift for my wife on 9th September, it still hasn't arrived. The reason I ordered from cherish was mainly because if the reviews, but have to say I'm disappointed in the time it's taken I only hope when it does arrive it will be worth the wait I will put another review if it eventually arrives but I've give it a 3 star for the moment at least

22 September 2024
Unprompted review
Rated 1 out of 5 stars

The box is nice, that is about all!

The box is nice, the rose is small, and the necklace I would not give to a 6 year old. Over priced and a total waste of money! Don't do it! Think with your head not your heart. Shipping was slow, I wish they would have lost it!

17 August 2024
Unprompted review
Rated 1 out of 5 stars

Received it ,but with no names

Received it ,but with no names

14 August 2024
Unprompted review
Cherishthese logo

Reply from Cherishthese

Hi Aleksandra, we had an issue with 5 engraving orders that caused the engraving request to disappear which had us send out a necklace/bracelet with no engraving. The issue was fixed within an hour and we attempted to reach out to all affected customers, via phone and e-mail. We never received a response from you and you did not have a phone number attached to the order. Please reach out to our support and we'll get you a refund and a replacement sent at no charge due to this issue.

Rated 1 out of 5 stars

I ordered a gift for my anniversary and…

I ordered a gift for my anniversary and it's been over a week and no tracking number got ahold of customer service and they blamed shipping company than they offered a refund I agreed but no refund it been nothing but run around. So my next step is to report to fraud department on my credit card. I will never buy again from this company. If I could go 0 stars I would very disappointed would not recommend to any consumer!

8 July 2024
Unprompted review
Cherishthese logo

Reply from Cherishthese

Hi Bobby, unfortunately mix-ups do happen and in this case, our shipping partner misplaced your order. You requested a refund during our off-hours and this morning, it was picked up in our ticket system and the refund was issued. I do apologize for the poor experience here.

Rated 5 out of 5 stars

Perfect gift for my wife!

I bought the forever rose necklace gift set for my wife on our anniversary, and she absolutely loved it. The preserved rose was beautiful, and the necklace was of great quality. Delivery was prompt, and customer service was very responsive. Will buy again!

7 July 2024
Unprompted review

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