Chequers Cars Chobham Reviews 

832
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the friendly and welcoming attitude of the team, making every interaction feel personal and reassuring rather than pressured. Buyers mention that the vehicle purchasing process is remarkably straightforward, transparent, and completely free of any high-pressure sales tactics. People also appreciate the exceptional customer care provided when acquiring cars or arranging test drives, noting how clear the explanations are. Consumers expressing deep satisfaction often point out the quick turnaround times for vehicle servicing, MOT tests, and battery replacements. Many visitors express confidence in returning for future automotive needs because of the reliable and honest support they consistently receive.

What people talk about most

Service

Clients share positive opinions on service, reporting an extremely friendly, professional, and seamless... See more

Staff

Customers report extremely positive experiences with staff, highlighting their welcoming and friendly... See more

Product

Customers consistently note positive experiences with product, finding vehicles exactly as described.... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the helpful and friendly staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent communication from my first contact with James through to completion of the purchase. Travelled by train from North West England down to Woking to test drive the vehicle and complete the pur... See more

Rated 5 out of 5 stars

Was put in contact with them via Motorway as we wanted to sell my wife’s car and they won the auction. They were absolutely fantastic from the very start. Good communication, fair price and work... See more

Rated 5 out of 5 stars

Friendly, professional, family run business that makes you feel absolutely certain that you're getting the best possible deal. I've personally been in the sales side of the motor trade for over 30... See more

Rated 5 out of 5 stars

Very friendly service and a seamless transaction in selling my Toyota Aygo. Absolutely faultless from the start to finish. Would certainly recommend the Chequers Team and have no hesitation to use... See more


Company details

  1. Car Dealer

Written by the company

With over 30 years’ experience in all aspects of the motor trade, Chequers is the place to buy your next used vehicle.


Contact info

4.9

Excellent

TrustScore 5 out of 5

832 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(832)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Was put in contact with them via…motorway

Was put in contact with them via Motorway as we wanted to sell my wife’s car and they won the auction.

They were absolutely fantastic from the very start. Good communication, fair price and worked collection around our holiday. They didn’t try to haggle down the price when they arrived to inspect and collect. The driver, Simon was an absolute gent!

Would definitely recommend.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication from my first…

Excellent communication from my first contact with James through to completion of the purchase. Travelled by train from North West England down to Woking to test drive the vehicle and complete the purchase. Was met at the station by James and taken back to Chequers. The fiat was exactly as described and this family business was so easy to work with because of good communication.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Best experience!!

Friendly, professional, family run business that makes you feel absolutely certain that you're getting the best possible deal. I've personally been in the sales side of the motor trade for over 30 years and I can honestly say that although Chequers is a modern, professional company, it's also a throwback to the good old days when customers weren't made to feel like just another number as they do now in PLC run dealer groups
Keep the great work up!
Andrew & Heidi

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing staff and service

Found Gavin and all the staff amazing. I felt very comfortable choosing to buy a car at Chequers as got a very good feeling about the place as felt they were very trustworthy. Had a bad experience buying a car last time and this has restored my faith . I would 100 % recommend .

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful company

Dreadful company
Rude staff
Rip off merchants who play people’s vulnerabilities to their advantage

Even the response is in accurate and total lies ~ £200 was deducted. The found key was advised on the SAME via phone and email. The member of staff that wanted to FaceTime whilst I was at an airport WAS rude and hung up the phone when I didn’t agree with his narrative. No emails were ever responded to.

Now in hands if lawyers

4 June 2026
Unprompted review
Chequers Cars Chobham logo

Reply from Chequers Cars Chobham

Good evening, Mrs Black,

Thank you for your review.

We apologise for the delay in responding, but it took some time for us to establish exactly who had left this review, as negative reviews are extremely rare for our business.

Now that we have clarified the situation, we feel it is only fair to explain what actually occurred, as we believe your review does not accurately reflect the events.

When we agreed to purchase your vehicle, we sent a follow-up email after our phone conversation outlining the requirements for collection. One of the key points discussed was that the vehicle would be supplied with two keys. You confirmed that both keys were available, and we proceeded with the deposit based on that understanding.

However, when we arrived to collect the vehicle after a two-hour journey, you informed us that the second key could not be found. To resolve the issue, we agreed to reduce our offer by £185, which was our trade cost for obtaining and programming a replacement key. We also made it clear that if the original key was subsequently found and provided, we would happily refund this amount.

Two days later, you contacted us to say that the missing key had been found and would be sent to us. Upon receipt, we discovered that the key supplied was not the correct key for the vehicle. We even offered to demonstrate this via FaceTime, showing that the key blade did not match and that the key would not operate the vehicle. Unfortunately, the conversation became quite confrontational at that stage.

To provide complete transparency, we also supplied copies of the invoice showing the £185 cost we incurred to have a new key cut and programmed so that the vehicle could be prepared for resale. This is not an expense we would have incurred had the correct original key been provided.

We have acted fairly and transparently throughout this process and honoured everything that was agreed. We therefore feel that this review is both unfair and misleading to potential customers.

Rated 5 out of 5 stars

Superb garage with a good selection of…

Superb garage with a good selection of cars. I went over to test drive one I had seen on line and bought it there and then. Absolutely superb customer service by James who I highly recommend. It’s my go to garage from now on.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

James and the team are incredibly kind

James and the team are incredibly kind, welcoming and friendly. This is my second time purchasing a car from Chequers and my experience was just as brilliant as it was the first time.
James and the team answered my questions and ensured I was happy with my new car before driving it home. I live an hour away and it was definitely worth it!
Thank you ☺️

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend chequers

Highly recommend chequers. Amazing team, so helpful and honest. Made everything really smooth and stress free. Went above and beyond to get my car fixed as quickly as possible. Will continue to use them for any future car needs!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

James and the crew were very attentive

James and the crew were very attentive, despite being short-staffed over the Easter holiday period. I needed to have the MOT before I could leave (the car sailed through, by the way) and they were able to turn it around within an hour. Very straightforward, no dramas.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

A great personal experience from start…

A great personal experience from start to finish! Gavin was super helpful and very efficient. A no pressure sales team and thorough and organised!
A great selection of cars in the range that we were looking for! Would highly recommend Chequers cars!

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Superb Service

Superb service from the moment I arrived, gave me an honest opinion on my car and the freedom to wonder the site and view the cars and easy to test drive

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Easy to arrange to test drive and explained everything clearly. After our car being written off and a very stressful time it was a pleasure to buy from Chequers. Think we got a good deal too!

11 February 2026
Unprompted review

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