I switched from SiteGround to save $ BUT... I was delightfully blown away by the tech support. It's as good or even better than SiteGround. Prior to my SG contract expiring I had briefly tried Hosting... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I signed up for a plan last year to consolidate a few other sites and the price was perfect. Overall the move has been great especially because they migrated the sites for me. Sometimes I run in... See more
Company replied
I purchased hosting from Chemicloud recently and needed website migration, help with email, SMTP and Quick.cloud. The people there were very professional and courteous and quickly helped me out, eve... See more
Company replied
The support engineers at ChemiCloud are ALL extremely help, knowledgeable, prompt to reply , diagnose & fix - 24/7 through live chats, and when it's time for either side of an issue to get some sleep... See more
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Company details
Written by the company
Founded in 2016, ChemiCloud's success is thanks to the people that make us the company we are. With cornerstone principles of exceptional customer service and making web hosting simple, our goal is to help anyone who wants to host a site do so with ease. Whether you represent yourself with a personal site, or a big box brand with an enterprise-level Cloud VPS we have something for everyone. No matter what we're doing for you, rest assured that our 24/7 always-online Customer Support is ready to listen and lend a hand whenever it's required.
Contact info
651 N. Broad Street, Suite 206, 19709, Middletown, United States
- +1.302.766.7722
- help@chemicloud.com
- chemicloud.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Horrible Support, Horrible reliability
Speed wise they are ok, yet their support is horrible. talking about managed website hosting. i tried them out for a month, and i can confidently say they are the lowest tier of support you can ever get to for your business. there is not a single incident where i spoke with them and the chat didnt know what to do, then routed me to support senior with a ticket, and even with that, it takes them ages to solve an issue. they might be good for blogs, and small sites, but if you are in woocommerce and need serious tech assistance, they fail all the way.
- An incident was about creating a staging site, and hell broke loose. i couldnt create a staging site and it took almost two weeks to identify the issue.
- Plus they have this alpha panel "their own cpanel version" thing which is horrible. and the domain part is the cherry on top.
- You cant properly control your domain with them, they dont provide a domain at start so you have to have a domain ready to install your site. so if you are migrating you need to work around it, by having anohter domain. if you are transferring your site to them? then a downtime for a big site like mine of no minimum than 12 hours.
- support is not consistant even in their answers, which i found out today. I wanted to change the domain of my site, earlier one of their team said you cant and you have to clone. when i came to do this, there is no cloning, I ask another support guy he says no you cant do this and we have to do it from our end!
- Its normal to wake up in the morning and your site failed silently, its not online, for no reason you have done, its something that happened on their end, that failed the site, then you contact them, and they wouldnt admit it, and they get the site back on.
- If you are serious about your business or site, think 10 times before moving to them.
- my old host Cloudways used to solve every single issue like a breeze. I dont recall anytime I contacted them where they didnt solve the issue, Until i figured am paying too much for the service and I can get cheaper, so I moved to chemicloud which was a mistake. Now i am testing another provider Rocket.net which i had a very good experience with them a couple of years back, if they succeed I will stick with them. I am also considering Scalahosting after rocket.net test. will see. but am definitly leaving Chemi.
29 January 2026
Unprompted review
Reply from ChemiCloud
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about the frustration you experienced. This is clearly not the level of reliability or support we aim to provide, especially for business-critical and WooCommerce sites.
We understand how disruptive issues like staging problems, downtime, domain management confusion, and inconsistent guidance can be, and it’s disappointing to hear that these situations weren’t resolved as smoothly or quickly as they should have been. Your points about communication, escalation handling, and expectations around managed hosting are taken seriously.
While we know this doesn’t undo your experience, we would still appreciate the opportunity to review your case in detail and understand exactly where things broke down. If you’re open to it, please reach out to us privately with any relevant ticket numbers so we can investigate internally and learn from this. Feedback like yours helps us identify gaps and improve.
We respect your decision to explore other providers and wish you the best moving forward. Thank you again for being candid about your experience.
Excellent support
Chemicloud support are always bang on - responsive and quick, get the job done and more importantly are human!
26 January 2026
Unprompted review
I worked three weeks, they fixed it in a day
I spent three weeks trying to sort out a print on demand plugin situation, and they fixed it within 12 hours.
28 January 2026
Unprompted review
Reply from ChemiCloud
Thank you for sharing this, Alexandria! We're so glad our team was able to resolve that plugin issue for you quickly after such a frustrating few weeks. We know how important it is to get things working smoothly, and we're happy we could help. We appreciate you taking the time to let us know!
The response time at ChemiCloud is…
The response time at ChemiCloud is always excellent. They go out of there way to help me any time I have an issue. Highly Recommended!
26 January 2026
Unprompted review
Reply from ChemiCloud
Thank you, Edward! We're really glad to hear our team has been there for you consistently. We appreciate your recommendation and your trust in us. Whenever you need help, we'll be here!
The best customer experience I have…
The best customer experience I have ever had!
26 January 2026
Unprompted review
Reply from ChemiCloud
Thank you so much, Assah! That's incredibly kind of you to say, and we're honored to have provided you with such a positive experience. We really appreciate you taking the time to share this!
extremely quick answer and verified my…
extremely quick answer and verified my concerns.
26 January 2026
Unprompted review
Reply from ChemiCloud
Thanks for the feedback, Kenny! We're glad our team was able to respond quickly and address your concerns. We appreciate you letting us know!
Exceptional and fast support every time
Whenever my site encountered errors, the support team was incredibly fast and proactive in helping me resolve them. Their active assistance allowed me to fix issues quickly and gave me great confidence in using their service. I highly recommend them!
24 January 2026
Unprompted review
Reply from ChemiCloud
Thank you so much for this wonderful feedback! We're really glad our team was able to jump in quickly and help you resolve those issues. Knowing that our proactive support gives you confidence means a lot to us. We appreciate your recommendation and are here whenever you need us!
quick response and fix issues…
quick response and fix issues inmediately
19 January 2026
Unprompted review
Reply from ChemiCloud
Thank you for sharing your feedback, Aruba. We're glad to hear our team was able to respond quickly and resolve your issues right away. That's exactly the kind of support experience we aim to deliver. We appreciate you taking the time to let us know, and we're here whenever you need us.
Thanks for your kind and meticulous…
Thanks for your kind and meticulous handling. THanks a lot!
15 January 2026
Unprompted review
Reply from ChemiCloud
Thank you, John. We really appreciate you taking the time to share this. It's great to know our team's attention to detail made a difference for you. We're always here if you need anything else.
Support guys are great
Support guys are great, never had a support like this!
14 January 2026
Unprompted review
Reply from ChemiCloud
Thank you, Marco! We're really happy to hear our support team made such a positive impression on you. Comments like yours mean a lot to us. We appreciate you sharing your experience!
Quick and accurate response to hosting…
Quick and accurate response to hosting transfer inquiries
5 January 2026
Unprompted review
Reply from ChemiCloud
Hi Yoo,
Thank you for taking the time to share your experience! We're glad our team could provide you with quick and accurate answers during your hosting transfer. We know how important it is to have clear information when making these decisions.
If you ever need assistance in the future, we're always here to help!
Excellent support and very fast
Excellent support and very fast, always!!!
17 January 2026
Unprompted review
Reply from ChemiCloud
Hi Aline,
Thank you so much for the kind words! We're thrilled to hear that our support team has consistently delivered for you. Your enthusiasm made our day!
We truly appreciate your trust in ChemiCloud and look forward to continuing to provide you with excellent service.
No matter the issue I have ...these guy…
No matter the issue I have ...these guy go out of their way to help!
These guys are the best ...no question!!
16 January 2026
Unprompted review
Reply from ChemiCloud
Hi Patrick,
Wow, thank you for such an amazing review! It means the world to us to know that our team has been there for you consistently, no matter what challenges come up. We're lucky to have customers like you, and we'll keep working hard to earn that "best" title every single day!
Great team
Great team, stellar customer service. I would highly recommend.
16 January 2026
Unprompted review
Reply from ChemiCloud
Hi Jeremy,
Thank you for the wonderful recommendation! We're so glad to hear you've had a great experience with our team. Your kind words about our customer service truly mean a lot to us.
We appreciate your trust in ChemiCloud and look forward to supporting you for years to come!
Quick and helpful to solve my query
Migrated from another hoster and the transition was pretty smooth without too much grief. Thanks.
11 January 2026
Unprompted review
Reply from ChemiCloud
Hi David,
Thank you for sharing your experience! We're glad to hear your migration went smoothly—we know switching hosts can feel daunting, so it's great that the process was hassle-free for you.
Welcome to ChemiCloud! If you ever need anything as you settle in, we're here to help.
Chemicloud service good
Chemicloud sever move good!
Chemicloud is very good and fast
14 January 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear the server move went well and that you’re happy with the speed and service. We truly appreciate your trust and are here 24/7 whenever you need us
Fast and Accurate
Fast, accurate replies and quick issue resolution. I loved Ahizle and Peter for their quick responses and accurate issue identification.
13 January 2026
Unprompted review
Reply from ChemiCloud
Hi Charles,
Thank you for the great feedback! We’re glad to hear your issues were resolved quickly and accurately, and we’ll be sure to pass your kind words along to Ahizle and Peter — they’ll really appreciate it. We’re here 24/7 whenever you need us.
처리가 빨랐어요.thank you.
5 January 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad to hear the issue was handled quickly. If you need anything else, our team is available 24/7 to help
Helped me with the issue that i had…
Helped me with the issue that i had before.
cool tech support
10 January 2026
Unprompted review
Reply from ChemiCloud
Thank you for your feedback! We’re glad our tech support was able to help you resolve the issue. If you ever need assistance again, we’re here 24/7.
Support staff are really available
Support staff are really available; response is swift and professional. Have attained incredible scores on PageSpeed and GTMetrix; fast hosting
8 January 2026
Unprompted review
Reply from ChemiCloud
Hi Stephen,
Thank you for the great feedback! We’re glad to hear our support has been readily available, swift, and professional — and it’s awesome to know you’re seeing excellent PageSpeed and GTmetrix results. We truly appreciate your trust and are here 24/7 whenever you need us.
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