Chelleon  Reviews 

440
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

When I started my journey with Environ skincare (20+ years ago) I did my research on where to buy the products. What was also important to me was the advice, information and the customer service that... See more

Rated 5 out of 5 stars

I hsve been buying products from Chellion for several years. Feels more like im speaking to a good friend, Kim is so knowledgeable about the products, understands what i hope to achieve and is always... See more

Rated 5 out of 5 stars

I've been using Chelleon's top quality products; in particular, Environ and Jane Iredale, for 20+ years. The products are received in excellent condition, very well packaged and generally next day... See more

Rated 1 out of 5 stars

0 comms, sending items out late, doesnt respond to customer enquires. Only decides to bother when its too late and you've contacted your bank. Worst company I've had to deal with so far in the skinca... See more

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Company details

  1. Skin Care Clinic

Written by the company

Industry leading skincare products and specialists. Rooted in quality, powered by science, driven by results and made to make life beautiful. Chelleon is the Largest Authorised Environ Stockist in the UK. Available to order Online


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

440 reviews

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No recent history of asking for reviews

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4.5

All reviews

(440)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Top Quality Products & Exceptional Service

I've been using Chelleon's top quality products; in particular, Environ and Jane Iredale, for 20+ years.
The products are received in excellent condition, very well packaged and generally next day delivery - absolutely brilliant!
I can't fault their exceptional service - very knowledgeable about all their products and always happy to discuss and advise product suitability for my sensitive skin, especially when I'm eager to try new products in their range.
I would highly recommend Chelleon for all your beauty products.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

I hsve been buying products from…

I hsve been buying products from Chellion for several years. Feels more like im speaking to a good friend, Kim is so knowledgeable about the products, understands what i hope to achieve and is always a pleasure to speak to. The products never disappoint and provided the results I hope for. Chatting with Kim is the highlight of buying from Cellion. I can't recommend them enough. Look forward to chatting with you again soon and received my new order in the next few days. Thank you for taking time to ensure I always get the products that work best for me. A very grateful customer Louise x

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I have shopped with Chelleon for…

I have shopped with Chelleon for several years and have always had an excellent experience. The products are genuine, beautifully packaged and delivered quickly. The customer service has always been friendly, knowledgeable and helpful.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Chelleon 5 Star would definitely recommend

When I started my journey with Environ skincare (20+ years ago) I did my research on where to buy the products. What was also important to me was the advice, information and the customer service that went with this premium skincare range and I chose Chelleon, and I'm still with them today. They provide fantastic customer service, very helpful, products arrive quickly and I've never had any issues. Just a great company to deal with. Thank you to the team at Chelleon.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Professional Team

Excellent service from Chelleon. The team was professional, responsive, and easy to work with throughout. Communication was clear, and the overall experience was smooth and reliable. I would happily recommend them and the products.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Worst experience ever!

I purchased a Jane Iredale primer and strangely the bottle was half full. I contacted the costumer service and I requested a return which they refused initially. I sent pics and they accepted the return. I sent back and for my surprise when they received the parcel they replied with an outrageous email saying that the product I sent back was not the one they sell and accusing me of fraud 😅. They refunded me but it was a pretty awful experience and I would advise everyone not to buy in their website . I don’t know if they sell counterfeit products or used products but either way I would never buy anything from this site. According to them there is difference of the batches and I have no idea what does that mean. I returned exactly the same item i received and I would have no reason for faking this. It doesn’t make any sense. That’s all. I returned what i received. Period. After all this distress they issued me a refund . I would still never buy in this site again and that’s my last word 👍

16 July 2026
Unprompted review
Chelleon  logo

Reply from Chelleon

We strongly reject the suggestion that Chelleon sells counterfeit or used products.

Chelleon is an authorised Jane Iredale retailer, and our Jane Iredale products are supplied directly by the official UK distributor. The product sent with this order was recorded by the distributor as batch 6C119. The item returned to us carried a different batch number, 50115, which the distributor confirmed was not a batch they currently held and did not follow the usual Jane Iredale batch format.

We therefore had a genuine and documented reason to question whether the returned item was the same product originally supplied. This was not an unfounded accusation, and we contacted the official distributor before reaching any conclusion.

Despite this unresolved discrepancy, we issued a full refund.

We appreciate that the customer was unhappy with the way the matter was handled, but the public claims that we sell counterfeit or used goods are completely unsubstantiated and damaging. We stand fully behind the authenticity and provenance of every Jane Iredale product we sell.

Rated 5 out of 5 stars

Excellent website

Excellent website, will also use for my skincare products. Fast delivery and fast replies from the company when I’ve had them in the past.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

The Skincare you Need

Wonderful experience shopping with Chelleon. Very knowledgeable and informative re skincare. Exceptional products and delivery was a breeze.
Thank you

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Chelleon are very professional

Chelleon are very professional, very thorough and very friendly. I have been using their products for years and never once had a problem. I would 💯 recommend to others.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Awesome consultation with Kim

Awesome consultation with Kim. Very professional and very knowledgeable. I’m am three weeks into my skin care and the results are amazing. Thankyou so much Chelleon team

1 July 2026
Unprompted review
Rated 1 out of 5 stars

0 comms

0 comms, sending items out late, doesnt respond to customer enquires. Only decides to bother when its too late and you've contacted your bank. Worst company I've had to deal with so far in the skincare space!

9 February 2026
Unprompted review
Chelleon  logo

Reply from Chelleon

We are highly confused by this review. You ordered £308.65 worth of products and never reached out to our customer service team.
Instead, you opened a bank chargeback for the full £308.65, despite only claiming that 3 cleansers (worth £96) were an issue.
We provided the bank with official manufacturer invoices and distributor documentation proving 100% product authenticity.
Unfortunately, banks often side with buyers in automated disputes regardless of evidence.
You have kept £308.65 worth of inventory and received a 100% full refund from your bank.
We have reached out to you privately to resolve this and arrange the return of our stock, but you have refused to reply and left this review instead.?
We take retail fraud very seriously and are escalating this case."

Rated 1 out of 5 stars

Zero responce

A few emails were sent via the website form — zero reply.

UPD: two emails were sent via the website form and one to sales()chelleon.co.uk — any reply!

4 December 2025
Unprompted review
Chelleon  logo

Reply from Chelleon

Dear Anastasiia,

Please could you advise how you were trying to make contact?

We cannot see any emails from you and as we normally reply immediately to customer requests, we need to check if our systems are delivering messages correctly as this is highly unusual.

If you can forward your request to sales@chelleon.es we can advise accordingly.

EDIT - We have checked our servers and unfortunately cannot find any emails from 'Anastasiia'. If this is part of your email.

If you could kindly resend your email directly to sales@chelleon.co.uk or via our WhatsApp page, we will of course respond as we normally would in a timely manner.

2nd EDIT -
Dear Anastasiia,
Thank you for your update.
We have carefully checked our email servers and website contact form, and we can confirm that we have not received any communication from you at any stage. We have also reached out to you twice via Trustpilot, but unfortunately you have not replied.
As a company that responds promptly to all customer enquiries, this situation is highly unusual, and we want to ensure you are contacting the correct business. At this point, a 1-star review does not reflect the service we provide, especially as we have had no opportunity to assist you due to the lack of any verifiable contact from your side.
Please resend your message directly to sales@chelleon.co.uk or via our WhatsApp page so we can help you as we normally would.
Thank you,
Chelleon Customer Care

Rated 5 out of 5 stars

Chelleon has always delivered very…

Chelleon has always delivered very quickly and sells an amazing range of products.
However what brings the company to a whole new level is the care and the advice from the team, Kim was so kind and so knowledgable she has transformed my skin. Thank you .

4 March 2025
Unprompted review

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