I have had exactly the same bad experience of being charged an initial £5.95 and then having an unsolicited “subscription” of £39.90 debited without warning or any permission I was aware of. Ba... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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What people talk about most
Reviews shaping this summary
I requested and paid for a one-off check on a vehicle I was going to buy and Checkmycar signed me up for a monthly subscription without telling me. I had some trouble cancelling it but managed eventu... See more
As everyone else mentions, this company is a scam and then steal money from your account. I paid £5.95 to check a used car registration number. Three months later I notice a direct debit for £39 goi... See more
Company replied
Please Please avoid this company - the website is designed to trap you - They are unsympathetic and will never refund you. Same experience as lots of other customers. To your reply: I'm sure everyone... See more
Company replied
Company details
About Checkmycar
Written by the company
Contact info
1.0
Bad
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid for a one off check
Paid for a one off check. I have since had 2 months of subscription taken. I have not got you marked as a subscription or a regular payment so please correct this!! I have tried to contact you but no response.
12 March 2026
Unprompted review
Reply from Checkmycar
Dear Vikki Smith,
We are sorry to hear about your concern regarding the additional charges and the lack of response from our support team.
We would like to clarify that the vehicle check includes an optional trial access period which continues as a subscription unless cancelled within the trial timeframe, as indicated during the checkout process. However, we understand that in your case there may have been confusion or difficulty locating this information, and we apologise for any inconvenience caused.
We would like to resolve this for you as quickly as possible. Could you please contact our support team with the email address used for your purchase so we can locate your account, review the charges, and assist you directly with cancellation and clarification of your subscription status?
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
I've been scammed too 100% DO NOT USE…
I've been scammed too 100% DO NOT USE THIS COMPANY!!! Paid the £5.95 for a car check then couple of days later notice they had also taken £39.90 out of my account and signed me up to a subscription service.
5 May 2026
Unprompted review
Reply from Checkmycar
Dear Dale Davidson,
We are sorry to hear about your experience and understand your concerns regarding the charges.
The £5.95 vehicle check includes access to a trial period, after which the service continues as a subscription unless cancelled within the trial window. This information is presented during the checkout process and confirmed before payment.
We are glad to see that the situation has now been regularised. If you require any further clarification or assistance regarding your account, our support team remains available to help.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Asked for a £5.95 check on a car took…
Asked for a £5.95 check on a car took £39.90 out of my bank 2 days later.Basically helped themselves to my money,reported straight away to barclays fraud team as I got no response from this company.
Police are involved as they have done this 100's of people
DO NOT USE FRAUDULENT
(i have managed to get back the £39.90)so pursue it through your bank as a fraudulent transaction
10 May 2026
Unprompted review
Reply from Checkmycar
Dear Craig Barkworth,
We are sorry to hear about your experience and understand your concern regarding the charge you mentioned.
The £5.95 check is an introductory offer linked to a trial access period, which is clearly presented during the booking process, after which the service continues as a subscription unless cancelled within the trial window. We understand that this may not have been clear enough in your case, and we take this feedback seriously.
We are however pleased to see that you have already been able to recover the £39.90 through your bank. If there is anything still unresolved or if you need any clarification regarding your account, our support team remains available to assist you.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
You thieviving Bast--ds- You have taken…
You thieviving Bast--ds- You have taken money on the account of Alan Thomas Nash on the 8 april 2026 £39.90. This is the second month you have done this, return monies NOW or expect repercussions.Alan Nash 198 temple grove park chelmsford cm28lw.
8 April 2026
Unprompted review
Reply from Checkmycar
Dear Alan Thomas Nash,
We are sorry to hear about your concern regarding the recent charges and we understand your frustration.
To investigate this properly and locate your account, we will need a few details from you, as we are unable to identify your file based on the information provided here.
Could you please contact our support team with:
The email address used for registration
The transaction date and amount
Any payment reference or last 4 digits of the card used
Once we receive this information, we will review your case as a priority and provide you with a clear resolution.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Span Subscription with no warning
I am raising a dispute with this company ‘HP Checkmycar’ (also trading as Checkmycar). I had paid for their service online for what I thought was an initial sum of £5.95. However, it was not made clear that by proceeding with the payment I would also pay for a monthly subscription of £39.90 two days later. I had not received any correspondence by email to confirm payment nor received any correspondence to say they had taken payment of the subscription for £39.90....no trace is how this company seems to operate, so please be very careful. I have tried to contact them on their number and by email and no response. I have also notified my bank about this company and they are dealing with this.
1 May 2026
Unprompted review
Reply from Checkmycar
Hello Hache gosanti,
Thank you for your message and for sharing your concerns.
We are sorry to hear about the unexpected charge you mention and understand how concerning this situation can be.
After verification of the available information, we kindly ask you to contact our support team directly so we can investigate your case in detail. In order to locate the transaction, we will need some additional information such as:
the email address linked to the payment
the name used (if any)
the date of the transaction
any available transaction reference or screenshot
Once we receive these details, our team will be able to carry out a full investigation and clarify the situation for you as quickly as possible.
We remain at your disposal.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Absolute deceptions
Absolute deceptions, please refrain from purchasing anything from these websites. I remitted £5.95 in March 2025, and they subsequently withdrew £39.90 in April 2026, with an attempt to debit more in May 2026 from my account. I reached out to them following the April payment, but received no response to my correspondence. I have since contacted the Bank, which has flagged them as fraudulent within their system, and I have also notified authorities.
7 May 2026
Unprompted review
Reply from Checkmycar
Hello Renji Samuel,
Thank you for your message and for sharing your concerns.
We are sorry to hear about the unexpected charge you mention and understand how concerning this situation can be.
After verification of the available information, we kindly ask you to contact our support team directly so we can investigate your case in detail. In order to locate the transaction, we will need some additional information such as:
the email address linked to the payment
the name used (if any)
the date of the transaction
any available transaction reference or screenshot
Once we receive these details, our team will be able to carry out a full investigation and clarify the situation for you as quickly as possible.
We remain at your disposal.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Like a lot of other people have said
Like a lot of other people have said, this company is unscrupulous, bordering on fraudulent. AVOIDED AT ALL COSTS. I have been charged £39.90 without knowledge. I’m disputing payment and will have to cancel my card.
6 May 2026
Unprompted review
Reply from Checkmycar
Hello Dean,
We are sorry to hear that you feel disappointed with your experience and we understand your reaction regarding the charge.
Please note that our platform provides access to a trial offer before any subscription renewal, and all pricing, duration, and subscription details are displayed during the order process and in the confirmation information sent after purchase. However, we understand that this may sometimes be overlooked.
Our support team remains available to review your situation carefully and assist you with your request as quickly as possible. Customer satisfaction is very important to us, and we always aim to find a fair resolution for every user.
We encourage you to contact us directly so we can investigate your file and provide further assistance.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Unexpected charge on a credit card led…
Unexpected charge on a credit card led me to these reviews.
I can see from other reviews that people seem to have done a check on a vehicle and then been hit with a subscription charge, however, that’s not the case for us.
We have never used this service or even entered any details and yet a payment of £39 odd was taken in April. The same amount was just attempted again but the credit card company blocked it thankfully. If this hadn’t happened we wouldn’t have even noticed!
We have now frozen the card and flagged the previous payment as fraudulent because there is no way of us knowing how this company got the card details.
People beware. As the payment was taken it proves that checks are not being completed.
6 May 2026
Unprompted review
Reply from Checkmycar
Hello Michelle Hirst,
Thank you for your message and for sharing your concerns.
We are sorry to hear about the unexpected charge you mention and understand how concerning this situation can be.
After verification of the available information, we kindly ask you to contact our support team directly so we can investigate your case in detail. In order to locate the transaction, we will need some additional information such as:
the email address linked to the payment
the name used (if any)
the date of the transaction
any available transaction reference or screenshot
Once we receive these details, our team will be able to carry out a full investigation and clarify the situation for you as quickly as possible.
We remain at your disposal.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Checked one car with this company..steer clear
Checked one car with this company for £5.99 and it has so far cost me just over £200. I have contacted them through their contact us portal but they continue to take money from my account. I understand that their small print says you have to cancel subscription within 48hrs but it is well hidden. I am still trying to get them to stop taking money from my account and wouldn't go near this company. I am an OAP battling cancer and just dont know what to do. Just an update to say Checkmycar Ireland has refunded 5 payments of £39.90 which had been taken from my bank. I am really grateful to the company but wonder if they should make the cancellation criteria more obvious .
30 November 2025
Unprompted review
Reply from Checkmycar
Hello Adrian Hopkins,
We are truly sorry to read your message and especially to hear about your current situation. We understand how distressing this experience must be for you, and we sincerely apologise for the inconvenience caused.
Please be assured that your case is being taken very seriously. Our team will carefully review your situation, including the charges applied to your account, and will do everything possible to assist you and ensure that your request is handled with priority and care.
We also understand your concerns regarding the subscription terms, and your feedback is important in helping us improve clarity for all users.
We kindly invite you to check your email inbox, as our team will contact you directly to follow up on your case and provide you with the necessary support.
We remain fully at your disposal and are committed to resolving this matter for you as quickly as possible.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Trading standards issue
Along with most of the other 1,760 1-star reviewers, I was misled by this company's website into signing up to a time-unlimited subscription for £39 per month after receiving what I had intended to be a single vehicle report. My UK bank were aware of this recurring scam and have refunded the last payment. The Irish Trading Standards authorities, CCPC.ie, under whose jurisdiction this company operates, have been made aware of this clear example of business malpractice.
Postscript ...checkmycar's responses are factually incorrect, at least three payments of £39.90 have been taken from my bank card. I'd be happy to engage more on this forum if checkmycar undertakes to refund those payments.
2 May 2026
Unprompted review
Reply from Checkmycar
Dear John,
Thank you for your message.
After a thorough verification of our records, we can confirm that we have no active or successful charge linked to your details, only an attempted transaction that did not result in a completed payment.
It is therefore possible that the situation you are referring to may be linked to another provider or a separate transaction.
If you believe there has been any error or if you still see a charge on your side, please feel free to contact us directly with a screenshot or proof of the transaction by email. Our team will be happy to investigate this further for you and clarify the situation as quickly as possible.
We remain available should you need any additional assistance.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
I have very dissappointing experience…
I have very dissappointing experience with this company.
I paid £5.95 for a car check report, and at no point was it made clear that I was signing up for any kind of subscription.
A few days later, I was unexpectedly charged nearly £40 without my knowledge or consent.
Look how they are stealing money from people! Unacceptable. I should have read the reviews before using their service.
23 April 2026
Unprompted review
Reply from Checkmycar
Dear Izabela,
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must feel.
We would like to clarify that our service includes a 48-hour trial period, which starts after the initial purchase. This information is displayed during the checkout process and in our terms, allowing users to test the platform before any monthly subscription is activated. That said, we completely understand that this may not have been clear enough at the time of your order, and we sincerely apologise for any confusion caused.
We can see that your case is currently being processed, and please rest assured that our team is actively reviewing your situation to provide you with a fair and satisfactory resolution as soon as possible.
Your feedback is very important to us, and we are continuously working to improve the clarity of our service.
If you have any additional information you would like to share, please don’t hesitate to contact us directly.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Unfortunately this company runs a…
Unfortunately this company runs a subscription scam.
When you download a report (access for first time) the 'small print' (and I mean small) signs you up (within exp of 48 hours) to a monthly subscription of £39.90.
Don't go anywhere near them, there are plenty of honest Car Checking services who are plain about this and only charge a one off.
BE WARNED OF THIS COMPANY.
29 April 2026
Unprompted review
Reply from Checkmycar
Dear Customer,
Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns.
We would like to clarify that our service includes a 48-hour trial period, which is indicated during the checkout process and in our terms. This trial allows users to test the platform before the monthly subscription is activated. We understand, however, that this may not always be noticed, and we regret any confusion caused.
In order to assist you properly and review your situation in detail, we kindly ask you to provide us with the information related to your order (such as the email address used or any reference you may have).
Our team is here to help and will do its best to find a satisfactory solution for you as quickly as possible.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
If i could put 0 i would
If i could put 0 i would. Avoid at all costs
They charged £5.95 and then the next day tried to get £39.90 claiming i had signed up for a subscription
Luckily Barclays are aware of this scam company and blocked the payment.
27 April 2026
Unprompted review
Reply from Checkmycar
Hello Mark Ridley,
We are sorry to hear about your experience and understand your frustration.
We would like to clarify that our service includes a trial access linked to the initial car check, which may continue as a subscription if it is not cancelled within the timeframe indicated during the order process, in accordance with the terms and conditions accepted at checkout. We regret that this may not have been sufficiently clear in your case.
After verification, we confirm that your situation has been fully regularised by our team.
If everything is now in order on your side, we would kindly ask you to consider updating your Trustpilot review to reflect the resolution of your case.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Scam. Avoid.
Pretty much what everyone else is saying. Paid for the initial car check and thought that was it. I have now realised that 3 further payments of £39.90 have been taken from my account. On trying to cancel it appears I don't have an account as my email is not recognised. So how can I cancel a subscription that I don't have??!!
Please avoid at all costs.
25 April 2026
Unprompted review
Reply from Checkmycar
Hello Claire Murphy,
We are sorry to read your feedback and understand your concern regarding this situation.
Our service operates with a trial period followed by a subscription, which is presented during the checkout process and in the terms and conditions prior to payment. If the subscription is not cancelled within the trial period, it is automatically activated, which may explain the charges you mention.
That being said, we can confirm that your situation has now been fully resolved and regularised by our team. The appropriate action has been taken regarding your case.
We thank you for your patience and invite you, if you are satisfied with the outcome, to update your review to reflect the resolution.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
The report on the vehicle is very…
The report on the vehicle is very comprehensive and perfectly happy with it for a £5.95 one off payment, no trial period or membership was subscribed to nor appears as part of the information on my android device as I stood at the dealership checking the vehicle out. 3 Days later I'm charged again, this time £39.90 on 22/04/2026 without any explanation nor had I subscribed to any service or bought another vehicle report. I bought a one off vehicle check for £5.95 and paid then and there (18/04/2026)!
It's very sharp practice and pretty disgusting really. Given this taking additiinal funds without any consent i could not reccomend checkmycar which is a shame given the decent vehicle report. I cannot get past them taking money using my debut card info without my permission. Be careful who you give card details to. Lesson learned...
22 April 2026
Unprompted review
Reply from Checkmycar
Hello Paul,
We are sorry to hear about your experience and understand your concern regarding the additional charge.
We would like to clarify that our service operates with a trial access linked to the initial vehicle report purchase, which, if not cancelled within the period indicated at the time of order, may automatically continue as a subscription in accordance with the terms and conditions presented during the checkout process. We understand however that this may not have been clear enough in your case.
To review your situation in detail and investigate the charges mentioned, we kindly ask you to provide us with:
the email address used during your purchase
or
any order/reference number
Once received, our team will be able to check your file and respond accordingly.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
If I could put zero I would
If I could put zero I would. Despite having rung up and emailed several times to cancel this subscription (that I didn't want in the 1st place) you have taken a 3rd payment from my credit card. Avoid this fraudulent company like the plague. They have taken £120 off me for a service I used once to check a new car.
19 April 2026
Unprompted review
Reply from Checkmycar
Hello Ade,
We are truly sorry to hear about your experience and understand your frustration.
After reviewing your feedback, we would like to clarify that our service includes a trial period allowing users to test the platform before committing to a subscription. If the subscription is not cancelled within this period, it continues on a monthly basis as outlined during the checkout process. That said, we are very sorry if this was not clear enough at the time of your purchase.
We also regret to hear that you contacted us without receiving a resolution, as this is not the level of service we aim to provide.
We would like to investigate your case urgently and ensure this is fully resolved. Please contact us with the email address used for your purchase so we can immediately locate your account, confirm the cancellation, and review the charges taken.
Our team will prioritise your request and ensure a proper solution is provided as quickly as possible.
Kind regards,
The checkmycar.io Team
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
SCAM
SCAM! SCAM! SCAM!
Ditto to all the reviews about this company.
Information on the website is not clear; Google should stop these types of websites from running!
1 March 2026
Unprompted review
Reply from Checkmycar
Hello Kariang,
We are sorry to read your feedback and understand your frustration.
Please note that all information regarding the service, pricing and subscription terms is clearly displayed during the checkout process before payment confirmation. We regret if this was not sufficiently clear in your case.
We invite you to contact our customer service so we can review your file, clarify your situation and assist you accordingly.
Bien cordialement,
L’équipe checkmycar.io
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Another 1 star review
Another 1 star review, we had £39.90 taken from our account today without permission. I've tried calling them and filling in the online contact form to complain. I've logged in but no account details or settings, no subscription details and no terms and conditions. I'll be calling my bank on Monday and reporting this as fraud activity
11 April 2026
Unprompted review
Reply from Checkmycar
Hello Mark,
We’re very sorry to read your message and understand how concerning this situation must feel, especially when you’re unable to find the expected information in your account.
Please rest assured that no charge is ever made without prior user action. The initial access to our service includes a trial period, activated when a first request is made, and followed by an automatic subscription unless it is cancelled during this time. This information is normally displayed during the process and confirmed by email.
That said, your difficulty accessing account details is absolutely not the experience we want to provide, and we sincerely apologise for the frustration caused. It’s possible that the account was created with a different email address or that there was an issue accessing the dashboard, and we would really like to investigate this for you as a priority.
Before taking further steps with your bank, we strongly encourage you to contact us directly so we can quickly review your case and provide a clear and fair resolution. Our support team is here to help and will do everything possible to sort this out for you.
You can reach us here:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We truly hope to resolve this situation promptly and restore your confidence in our service.
Kind regards,
The CheckMyCar Team
Hp Checkmycar - STAY CLEAR OF THIS COMPANY
I had the same experience as most of the people who have written reviews regarding this company. I purchased a single car check for £5.95 on 17th March 2026. The company tried to take £39.90 from my bank account. The payment was declined as I only use this account for small payments and there were insufficient funds. After reading reviews on Trustpilot I realised I was being charged for a subscription which I did not sign up for. I emailed the company to advise that I did not subscribe and thought this would rectify the situation but the company have again tried to take another payment today of £39.90 (8th April 2026) so from 17th March 2026 they have tried twice to take this payment. I have blocked payments now and advised my bank as to why. Would just like to say to anyone who pays for a single car check - BEWARE - Hp Checkmycar will try and take recurring payments of £39.90 from your account EVEN after advising them that you do not wish to subscribe. Absolutely disgraceful.
17 March 2026
Unprompted review
Reply from Checkmycar
Hello Jacqui,
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you’ve faced and completely understand your frustration regarding these attempted charges.
We want to clarify that our service allows users to purchase a single car check for a one-time fee. Any ongoing subscription is optional and only activated if explicitly confirmed during the process. It seems there has been a misunderstanding, and we sincerely apologise for the confusion and any stress this has caused.
Our support team is ready to review your account immediately and ensure that no further charges are attempted. Please contact us directly so we can resolve this issue as a priority:
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We are confident that once this is clarified and resolved, your experience can be turned around. Your satisfaction is our priority, and we would greatly appreciate it if you considered updating your review after we have assisted you.
Kind regards,
The CheckMyCar Team
Absolute scam artists
Absolute scam artists, ripped me off for £39 a month after I bought a one off car check, clearly small print con artists relying on people not reading hidden terms, AVOID
7 April 2026
Unprompted review
Reply from Checkmycar
Hello Mr. Agnew,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration regarding the unexpected charges.
We want to clarify that our service allows users to purchase a one-time car check for a fixed fee. The monthly subscription is optional and only activated if explicitly confirmed during the sign-up process. We sincerely regret that this may not have been clear and apologise for any confusion.
Our support team is ready to review your account and resolve this issue as quickly as possible. Please contact us directly so we can ensure your concerns are addressed:
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
We are confident that once your situation is clarified and resolved, your experience can be turned around. Your satisfaction is very important to us, and we would greatly appreciate it if you reconsidered your review after resolution.
Kind regards,
The CheckMyCar Team
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