The experience with my call was good. The only grievance for me regarding this time was call wasn’t made in time thus I couldn’t login in time to Oder meal preferences and do a proper seat selection w... See more
Company replied
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Review summary
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Reviews shaping this summary
Brock and Paul were very helpful and prompt sorting out my two flights to and from Thailand. Brock booked the flights for me with no issue. I appreciated him explaining how Cheapfly’s prices worked an... See more
Company replied
I booked my flight with Cheapflyshop and I received my confirmation right away. I also informed via emails if there is changes with my reservation. Staff are helpful.
Company replied
I had a really great experience booking my tickets with Brock from CheapFlyShop. He was extremely helpful, spoke perfect English, and really understood my situation and what I needed. He genuinely tri... See more
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Company details
About Cheapflyshop UK
Written by the company
Your Gateway to Effortless, Secure, and Affordable Travel!
Celebrating Our 7th Anniversary!
This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.
Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.
At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.
Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.
Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.
Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.
But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.
Each month, we cater to thousands of customers, providing:
- Cost-effective flight tickets from the UK to destinations worldwide.
- Hotel reservations across the United States, Europe, and beyond.
- Upscale accommodations at affordable rates.
- Premium car rentals and comprehensive travel insurance tailored for global travelers.
Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.
Why Choose CheapFlyShop.com?
- Trusted Expertise: Decades of experience in the travel industry.
- Reliable Partnerships: Collaborations with industry-leading suppliers.
- Unbeatable Value: The best deals on flights, hotels, and travel services.
- Convenient Payment Options: Accepting all payment modes for secure bookings.
- Customer-Centric Service: A dedicated support team that’s always available.
Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!
Need Assistance? We're Here to Help!
For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!
Contact info
Suite B, 42-44 Bishopsgate, London, EC2N 4AH, London, United Kingdom
- support@cheapflyshop.com
- cheapflyshop.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Brock came up with a satisfactory…
Brock came up with a satisfactory solution to our travel plans, but at times I felt rushed to make a decision. He told me that he was about to go off shift! More information on the website about the service provided would have been an advantage.
13 June 2026
Reply from Cheapflyshop UK
Dear Angela,
Dear Customer,
Thank you for taking the time to share your feedback.
We are pleased to hear that Brock was able to provide a satisfactory solution for your travel plans and assist you in reaching a suitable outcome.
At the same time, we appreciate your comments regarding the booking process. We are sorry to learn that you felt rushed when making your decision. We understand the importance of allowing customers adequate time to consider their options, and your feedback will be shared with the relevant team for review.
We also value your suggestion regarding additional information on our website about the services we provide. Feedback such as yours helps us identify opportunities to improve transparency and enhance the overall customer experience.
Thank you once again for your constructive feedback. We will ensure that your kind words regarding Brock's assistance are passed on to him.
Kind regards,
Customer support department
Thank you soooo much martin vardarajan…
Thank you soooo much martin vardarajan for helping me to buy cancel the ticket and buying ticket thank you once again for helping me each and every thing and kind of information and patience and cool man
13 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Dudipalla,
Thank you for taking the time to share your feedback.
We are delighted to hear about your positive experience with Martin Vardarajan. It is wonderful to know that he was able to assist you with cancelling your ticket, arranging a new booking, and providing clear information throughout the process.
We particularly appreciate your recognition of his patience, professionalism, and willingness to support you every step of the way. We will be sure to pass on your kind words to Martin, who will be pleased to know that his efforts made such a positive impact on your experience.
Thank you for choosing our services. We look forward to assisting you again in the future.
Kind regards,
Customer support department
Brock helped me in resolution amd…
Brock helped me in resolution amd cancled my ticket without any hidden charges. The way he speaking and concerning on the customer query is quite good. Thankful to Mr Brock
13 June 2026
Reply from Cheapflyshop UK
Dear Manoj,
Thank you for taking the time to share your feedback.
We are pleased to hear that Brock was able to assist you with the resolution of your concern and process the cancellation of your ticket without any unexpected charges. It is encouraging to know that you found his communication professional and that he took the time to address your queries with care and attention.
We will be sure to pass on your appreciation to Brock, who will be delighted to know that his assistance and customer-focused approach were valued.
Thank you for choosing our services. We look forward to assisting you again in the future.
Kind regards,
Customer support department
Paul Blake called from chief fly shop…
Paul Blake called from chief fly shop since I was struggling to check in and he went through the process patiently and digilently. He made what could have been a stressful experience into smooth sailing. What an amazing representation of the company. Shout out to chief fly shop
13 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Mark,
,
Thank you for taking the time to share your feedback.
We are delighted to hear about your positive experience with Paul Blake. It is wonderful to know that he took the time to patiently guide you through the check-in process and helped turn what could have been a stressful situation into a smooth and hassle-free experience.
Providing dedicated support and ensuring our customers feel confident and assisted throughout their journey is a key priority for us. We are pleased that Paul's diligence, patience, and professionalism reflected these values.
We will be sure to pass on your kind words and appreciation to Paul, who will be delighted to know that his efforts made such a positive impact.
Thank you for choosing our services. We look forward to assisting you again in the future.
Kind regards,
Customer support department
The staff was very helpful when i was…
The staff was very helpful when i was having issue with my air ticket. Malcolm helped me a lot.
12 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Tom,
Thank you for taking the time to share your feedback.
We are delighted to hear that our team was able to assist you when you experienced an issue with your air ticket. It is especially pleasing to know that Malcolm provided helpful support and was able to assist you throughout the process.
We will be sure to pass on your kind comments to Malcolm, who will be pleased to know that his efforts made a positive difference to your experience.
Thank you for choosing our services. We look forward to assisting you again in the future.
Kind regards,
Customer support department
Outstanding Assistance from Amy
I would like to thank Amy for her excellent assistance with my ticket booking. She was very helpful, professional, and patient throughout the process. Amy made sure to find me a good deal and also arranged a more convenient flight that suited my schedule perfectly. I really appreciate her effort and dedication to providing great customer service. Thank you, Amy, for making the booking experience smooth and stress-free.
12 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Menzies,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear about your positive experience with Amy. It is especially rewarding to know that she provided helpful, professional, and patient assistance throughout your booking process.
We are pleased that Amy was able to secure a great deal for you and arrange a more convenient flight that perfectly suited your schedule. Delivering personalized service and ensuring a smooth, stress-free booking experience are priorities for our team, and it is wonderful to know that Amy exceeded your expectations.
We will be sure to pass on your kind words and appreciation to Amy, who will be delighted to know that her efforts and dedication made such a positive impact on your experience.
Thank you for choosing our services. We look forward to assisting you again in the future.
Kind regards,
Customer support department
Good experience but the way you making…
Good experience but the way you making people to book ticket and it taking morethan 24hrs is not acceptable as other platforms gives the booking confirmation same time
12 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for taking the time to share your feedback.
We are pleased to hear that you had a positive overall experience with our service. At the same time, we appreciate your comments regarding the booking and ticket issuance process.
We understand that waiting more than 24 hours for ticket confirmation can be frustrating, particularly when some booking platforms provide immediate ticket issuance. While certain bookings require additional verification and processing before tickets can be issued, we recognize the importance of timely communication and a smooth customer experience.
Your feedback has been noted and will be shared with the relevant team as we continually review our processes and look for ways to improve our service.
Thank you once again for your valuable feedback and for choosing our services.
Kind regards,
Customer support department
Reply from Cheapflyshop UK
Dear Lester,
Thank you for taking the time to share your feedback.
We are delighted to hear about your positive experience with Marc. It is wonderful to know that you found him efficient, professional, and helpful throughout your interaction.
Your 10/10 rating is greatly appreciated, and we will be sure to pass on your kind comments to Marc. He will be pleased to know that his efforts made such a positive impression.
Thank you for choosing our services. We look forward to assisting you again in the future.
Kind regards,
Customer support department
had booked a flight incorrectly online
had booked a flight incorrectly online, Roston was very helpful in sorting it out to my satisfaction
11 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Muhammad,
Thank you for taking the time to share your feedback.
We are delighted to hear that Roston was able to assist you after your flight was booked incorrectly and that he helped resolve the matter to your satisfaction.
Providing prompt, professional, and effective support is a priority for our team, and it is wonderful to know that Roston was able to make the process smooth and stress-free for you.
We will be sure to pass on your kind comments to Roston, who will be pleased to know that his assistance was appreciated.
Thank you for choosing our services. We look forward to assisting you again in the future.
Kind regards,
Customer service department
Crystal was very helpful and…
Crystal was very helpful and knowledgeable
12 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Peter,
Thank you for your wonderful feedback!
We are delighted to hear that Crystal was helpful, knowledgeable, and able to assist you with your travel needs. Providing professional and reliable service is something we take great pride in.
We will be sure to pass along your kind comments to Crystal. Thank you for choosing Cheapflyshop, and we look forward to assisting you again in the future.
Best regards,
Customer Support Department
It's a con
It's a con. They take your money for a flight then cancel the deal after 48hrs. Avoid at all costs. We are reporting them to Atol and our credit card company. Stay well clear.
10 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
We are sorry to read your review and respectfully disagree with the characterization of your experience.
We have conducted a search of our records using the information available in this review but have been unable to locate any booking associated with the details provided. Without a booking reference number or sufficient information, we are unable to verify the circumstances you describe or investigate the matter further.
We take all customer concerns seriously and would welcome the opportunity to review your case. Please contact our Customer Support Team at support@cheapflyshop.com with your booking reference number and passenger details so that we can investigate the matter thoroughly and provide a factual response.
Best regards,
Customer Support Department
I booked my tickes through the online…
I booked my tickes through the online cheapfly competitive prices,but after waiting for 2days I got a response that my inbound flight is confirmed,but out bound is still pending..& no clue as to how long it wld be on the waiting list n 50/50 chance of getting it. The refund too wld take a long time. This was terrible.
I was not even able to cancel it so was left with no other option then to purchase the tickets at a much higher price from the Cheapfly coustomer service.
I really appreciate the service provided by Roston as he helped me with a variety of options. If im booking nxt time with cheap fly,I would book through him rather then almost getting scammed by the cheap fly online trap.
10 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Merverley,
Thank you for taking the time to share your feedback.
We are sorry to hear about the uncertainty you experienced during the booking process. As airline inventory and promotional fares are subject to real-time availability, there are occasions when certain flight sectors require additional confirmation before ticketing can be completed. While we understand this can be frustrating, we would like to clarify that this does not constitute a scam or misleading practice, but rather a standard part of the airline reservation process when availability is being verified.
We are pleased that the matter was ultimately resolved. Your flights have been successfully ticketed, and the E-Ticket has already been issued and sent to you. In addition, as a gesture of goodwill and in recognition of the inconvenience caused, we also provided travel credit vouchers for both passengers.
We appreciate your kind words regarding Roston and are delighted that he was able to assist you with suitable alternatives and bring your booking to a successful conclusion. We will certainly share your feedback with him.
If there is anything you feel remains unresolved, please contact our Customer Support Team at support@cheapflyshop.com and we will be happy to review and assist further.
Best regards,
Customer Support Department
I had to change my booking with cheap…
I had to change my booking with cheap fly shop the gentleman I spoke to was very helpful and sorted my booking out brilliantly I’m very pleased with the service.
11 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Ian,
Thank you for your kind feedback!
We are delighted to hear that our team was able to assist you with your booking change and that the process was handled smoothly and efficiently. Providing helpful and reliable service is always our goal, and we're pleased that you were happy with the outcome.
Thank you for choosing Cheapflyshop. We truly appreciate your support and look forward to assisting you with your future travel plans.
Best regards,
Customer Support Department
I had a outstanding experience with…
I had a outstanding experience with cheaply shop travel agency with Brock there agent. from the very beginning, Brock was very professional, attentive and incredibly knowledgeable. he took his time to understand my preferences and tailored it to my needs.
Every detail of my flight was handled seamlessly by Brock. His prompt communication and willingness to answer questions made to process so stress free and enjoyable.
What impressed me the most was Brock dedication to ensureing everything went smoothly, his expertise, attention to detail and exceptional customer service truly set him apart.
9 June 2026
Reply from Cheapflyshop UK
Dear Vinaykumar,
Thank you for taking the time to share your experience with us!
We are thrilled to hear that Brock provided you with such outstanding service. Delivering professional, attentive, and personalized assistance is what we strive for, and it's wonderful to know that Brock's expertise, attention to detail, and dedication helped make your booking experience smooth and stress-free.
Your kind words will be shared with Brock and the rest of our team. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Best regards,
Customer Support Department
Avoid This Company at All Costs- Will take money but will not issue airline ticket
I booked an international airline ticket through Cheapfly and paid approximately £1,700. After waiting 4 days, no ticket was issued.
When I contacted customer service, I was shocked to be told that I needed to pay an additional £700 to receive the ticket, even though the original price was clearly displayed on their website and I had already completed the booking and payment. This feels misleading and unfair.
On the 4th day, I called and instructed them to cancel the transaction. I also sent an email confirming my cancellation request. Despite this, the payment remained blocked on my bank account for several days. Fortunately, the pending transaction was eventually cancelled by my bank.
This experience caused unnecessary stress and inconvenience. In my opinion, the pricing and booking process are not transparent, and I will be reporting this matter to Trading Standards for investigation.
Booking Reference: CFS97614
I would strongly recommend that others exercise extreme caution before booking with this company.
8 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Krunal,
We are sorry to hear that you were dissatisfied with your experience.
However, we would like to clarify several important points regarding booking reference CFS97614.
The fare selected at the time of booking was a highly promotional fare sourced through consolidator. As is standard throughout the travel industry, fares remain subject to real-time availability and are not guaranteed until the booking has been fully ticketed and confirmed by the airline or ticket supplier. Unfortunately, during the ticketing validation process, the original fare was no longer available, and the only available inventory at that time was at a higher fare level.
The transaction initiated during the booking process was a pre-authorisation (temporary card authorisation) designed to verify the payment method pending fare confirmation. Upon your request to cancel the booking, the reservation was cancelled and the authorisation was promptly voided from our end.
It is important to note that the release of a voided authorisation is controlled by the card issuer and banking network, not by the travel agency. This is why some customers may continue to see a temporary pending hold until their bank completes the authorisation release process. As you have acknowledged, the authorisation was ultimately removed, and no funds were collected by our company.
We understand that fare fluctuations and unsuccessful bookings can be frustrating. However, the circumstances described do not involve a completed sale, issued ticket, or retained payment. We remain committed to transparency and to operating in accordance with established airline distribution and payment authorisation procedures.
Should you feel that any aspect of this matter remains unresolved, we would welcome the opportunity to review your concerns further. Please feel free to contact our Customer Support Team directly, and we will be happy to assist.
Best regards,
Customer Support Department
Great customer Service
I had an outstanding experience with Cheapfly shop travel agency with Brock there agent. From the very beginning Brock was very professional, attentive and incredibly knowledgeable. He took his tie to understand my preferences and tailored the flight to my needs.
Every detail of my flight was handled seamlessly by Brock. Their prompt communication and willingness to answer questions made the process so stress free and enjoyable.
What impressed me the most was Brocks dedication to ensuring everything went smoothly. His expertise, attention to detail and exceptional customer service truly set him apart.
I highly recommend traveling with cheaply shop to anyone looking for a hassle free and memorable flight.
9 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Vinaykumar,
Thank you for your fantastic review!
We are delighted to hear about your outstanding experience with Brock. Providing professional, attentive, and personalized service is at the heart of what we do, and we're pleased that Brock's expertise, prompt communication, and dedication helped make your booking process smooth and stress-free.
Your recommendation means a great deal to us, and we will be sure to share your kind words with Brock and the team.
Thank you for choosing Cheapflyshop. We look forward to assisting you with your future travel plans.
Best regards,
Customer Support Department
Brock was exceptional
Brock was exceptional. Organised everything. Top bloke thankyou 👍
9 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Simon,
Thank you for your wonderful feedback!
We're delighted to hear that Brock provided exceptional service and took care of everything for you. We will be sure to pass on your kind words to him.
Thank you for choosing Cheapflyshop, and we look forward to assisting you again in the future.
Best regards,
Customer Support Department
Malcolm has been very helpful and…
Malcolm has been very helpful and accommodating.
8 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Florence,
Thank you for your kind feedback!
We are delighted to hear that Malcolm was helpful and accommodating throughout your experience. Your comments will be shared with him and the team.
We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Brilliant service and communication by…
Brilliant service and communication by Abraham a five Star Service
7 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Mas,
Thank you for your wonderful review!
We are delighted to hear that Abraham provided you with brilliant service and communication. Your kind words and five-star rating mean a great deal to us, and we will be sure to share your feedback with him.
We appreciate your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Great customer service
The customer service was great. The staff was very helpful and went an extra mile to fulfill my requirements. Thank you.
7 June 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Neetam,
Thank you for your kind review!
We are delighted to hear that you had a great experience with our customer service team. Going the extra mile for our customers is something we take great pride in, and we're pleased that we were able to assist with your requirements.
Thank you for choosing Cheapflyshop. We look forward to helping you with your future travel plans.
Best regards,
Customer Support Department
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