Chattertons Solicitors & Wealth Management Reviews 4,222

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, quick response times, and clear communication. Reviewers are particularly impressed with the smooth user experience and the ease with which their needs were met, often noting that everything was explained with perfect clarity. However, some customers also noted that certain processes could be frustratingly long and drawn out, occasionally leading to a feeling of being on their own. A few other people also felt that the person they dealt with seemed very busy, leading to a need for constant pushing and a lack of out-of-office email notifications.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and clear... See more

Customer service

People report positive experiences with customer service, highlighting the professional, responsive, and... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the quick and... See more

Customer communications

Consumers find contact to be ambiguous, with many reviewers reporting positive experiences with communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Chattertons solicitors in the past but this is the first time we’ve worked with Shilpa. She has been so professional and on the ball and has patiently guided us through a sale which hasn’... See more

Company replied

Rated 5 out of 5 stars

The sale was in Horncastle Lincolnshire, we live in London so distance meant we could only deal by phone or email. It was a problematical sale and took longer than expected. The Chatterton staff Sandy... See more

Company replied

Rated 5 out of 5 stars

Our lawyer for a recent case was Shilpa Miah. The case proved to be extremely long and drawn out with a certain third party proving to be extremely awkward, but through it all Shilpa worked hard and d... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have used Chattertons in nearly five years. We used the Newark office Shilpa being our solicitor. She was both very professional and friendly, always available either by... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Non-Bank Financial Service

Information provided by various external sources

Chattertons is a leading firm of solicitors and provider of wealth management services in Lincolnshire and across the East Midlands. The firm provides a comprehensive range of both personal and business services delivering first class, client focused and trusted advice from its offices in Boston, Grantham, Horncastle, Lincoln, Newark, Sleaford, Spalding and Stamford.

By your side. For you. For your business.

Written by the company

Chattertons Solicitors & Wealth Management are based at 8 offices across Lincolnshire and Newark and exist to find the right legal and wealth management solutions for individuals and businesses, we take the time to understand the unique challenges people face and provide solutions with the highest level of expertise. We exercise an efficient approach and deliver continued support to our clients through our experienced team of advisors who work hard to make a difference to individuals, families and businesses.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

She was friendly and was very helpful…

She was friendly and was very helpful she explained things well in easy terms . She made this meeting a lot easier for me x

17 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for taking the time to leave a great review.

Rated 3 out of 5 stars

I was looking for very focused…

I was looking for very focused advice....what I got was very similar to what I had already found with ease on the internet. The cost was ridiculous given the level of information I received. I compared the cost to a visit to the dentist and a Medic...both requiring technical skills as well as subject knowledge.....and concluded that my hour at Chattertons at £600 was not good value for money.

25 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Chattertons strive to provide all their clients with the highest quality legal service possible and as such it is always disappointing to receive such a review. You met our solicitor in person and were then provided with bespoke legal advice tailored to your specific circumstances, which we suggest went well beyond the general information available online. In addition, solicitors and medical professionals represent entirely disparate fields of expertise, and their services cannot be realistically compared.

Rated 3 out of 5 stars

Unfortunately

Unfortunately, we were quite disappointed with the service. The person we dealt with always seemed to be very busy, saying she had a great deal of work on. The company seems to be fixated on making sure they get paid.

17 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Dealing with a Deceased Estate is obviously an emotive time for the family and friends, and we always endeavour to assist and support our clients in dealing with such matters, as evidenced on this file. This was a complex matter with many elements to finalise. We have a professional and indeed moral obligation to keep you aware of costs at all times, which we did, and all costs were agreed by you. Chattertons strive to provide all their clients with the highest quality legal service possible and as such it is always disappointing to receive such a review, especially as you have not expressed any sort of dissatisfaction at all during the progression of the matter.

Rated 5 out of 5 stars

Excellent professional and friendly

Excellent professional and friendly. Solicitor (Catherine) did wonderful work with my late relative's estate. Neil and Freya greatly helped my financial planning and management with tailored investments.

25 March 2026
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, the team will be delighted to receive your positive feedback.

Rated 5 out of 5 stars

Appointment well prpared for

Appointment well prpared for, solicitor experienced in area of work. Good advice.
Follow up work done with speed, I had no need to call to discover progress.
Communication efective and reassuring, and best of all ahead of time.

25 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Great to hear you were happy with the service, thanks for the review!

Rated 5 out of 5 stars

Redundancy guidance

Excellent service and very professional

25 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

Excellent service

Excellent service. Kept me updated at all stages. Good efficient and professional service.

25 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your great review.

Rated 5 out of 5 stars

Every one involved were all…

Every one involved were all excellent.All helpfull and first class.Have used you on quite a few times All good and thank you all.

11 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for leaving a review, it’s great to hear you were happy with the service.

Rated 4 out of 5 stars

good service

25 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your review, we really appreciate your feedback.

Rated 5 out of 5 stars

Steven Forster brilliant

The services of Steven Forster are always great. Shall continue to use his services.

25 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your great review.

Rated 5 out of 5 stars

Sophie worked on the conveyancing of my…

Sophie worked on the conveyancing of my late mother's house. The first potential buyers pulled out but the second buyers moved very quickly. Throughout the process Sophie was responsive and quick to reply. I live outside the UK now but this was never a problem with Sophie organising digital options for signing important documents. Great service and very reliable.

20 March 2026
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

We are very happy to hear you received an excellent and efficient service. Thank you for your review.

Rated 5 out of 5 stars

Voluntary redundancy...…

I was going through a voluntary redundancy programme at work. I contacted Chattertons to get support with my settlement agreement. From the outset they were first class. First of all Emily Hampson was a great help getting everything moving quickly and setting up a call with Ruqaya. Ruqaya went through the settlement agreement in a lot of detail. She explained it "In layman's terms" which meant I understood fully what I was signing up for. The turnaround was very quick and they always communicated to me promptly and efficiently. I can't recommend them enough. Thanks

25 March 2026
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, the team will be delighted to receive your positive feedback.

Rated 5 out of 5 stars

Excellent service

Easy to talk to and kept us fully informed.

Wouldn't hesitate to use their services again.

23 January 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

Never had a conveyancer so on it

Never had a conveyancer so on it ! responses to emails quickly, ability to explain in ways I understand, so easy to work with. Drives the opposite side so well and ensures everyone knows exactly where we are and why - has been an outstanding experience - Riky, your a star !

16 March 2026
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, Riky will be delighted to receive your positive feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very efficient. All staff we encountered were friendly and welcoming. Would receommend.

17 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for taking the time to leave a great review.

Rated 4 out of 5 stars

Service was prompt

Service was prompt, clear and information provided as promised

11 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your review, we really appreciate your feedback.

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