Shelley-Ann is amazing. She's so fast, and does an incredible job. She was so kind in helping us out before a long trip for a hard funeral, smartening us both up, covering a nasty home dye job, fixing... See more
Company replied
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Jessalyn was again and always a pleasure. She has a very professional demeanor and listens. Adapts to client ie quickly figures if we are feeling chatty or more quiet and ensures she is not distracted... See more
Company replied
It felt very stressful and rushed for poor lady she did a good job not quite what was hoping for but she did a good job will give her another try for sure. I think there was a scheduling problem toda... See more
Company replied
I walked into a friendly welcoming environment and was offered an appointment within an hour. Friendly hairdresser offered coffee and was very diligent about what I preferred and went on to wash style... See more
Company replied
Company details
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
2100 Willowbrook Drive, #A, V1C 7H2, Cranbrook, BC, Canada
- +1 250-417-2761
4.8
Excellent
583 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i am so happy.
i am so happy.. great people great service!
would highly recommend!!!!
5 March 2026
Unprompted review
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy to hear that you had such a positive experience with our great people and service! We appreciate your recommendation!
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate you taking the time to leave a review, and we're so happy you enjoyed your recent haircut experience with Shelly-Ann!
Great cut
I had a patient hair dresser who spent a little extra care helping me get the right cut after another hair dresser mangled at a different place.
3 October 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy to hear that our stylist was able to help you achieve the look you desired. Thank you for sharing your experience with us!
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you had a great experience! We appreciate you taking the time to leave us this wonderful feedback.
Our experience today at Chatters was…
Our experience today at Chatters was great. Frankie was amazing....
Monica Wright
7 October 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you had a great experience with Frankie today! Thank you for sharing.
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate your feedback on the bang trim and back touch-up. Thank you for taking the time to share your experience with us.
"Cris did my hair rebonding today
"Cris did my hair rebonding today — he was such a nice and professional person. I’m really happy with the results and completely satisfied with his work!"
3 October 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you had a positive experience with, Cris! We appreciate your kind words regarding the service and are so glad you are satisfied with the results. Thanks for sharing!
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate you sharing that you had a great experience with Syd. Thank you for your positive feedback.
Very good stylist
29 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate you sharing your positive experience with Shelly-Ann. Thank you!
Chantel did a great job
Chantel did a great job giving me a nice layered cut and styled it after with curls. She really took the time and was great to chat with.
30 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you enjoyed your layered cut and curls. It's great to know that you had a wonderful experience and a nice chat. Thank you for your positive feedback!
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that he loves it and that she delivered exactly what he wanted. Thank you for sharing your positive experience with us!
Great service and quality work
29 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate you sharing that our service was great and our work was high quality!
Great service
Great service. Hairdresser was new out of school. She did a great job and was careful. Even though she had some slight uneven spots which a senior hair dresser looked over and corrected, both were very professional and pleasant. I would go back for sure!
20 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you received great service! It's wonderful that you found both hairdressers professional and pleasant. We appreciate you sharing your experience with us and are glad you would return!
Reply from Chatters Hair Salon - Willowbrook Centre
Thank you for your positive feedback; we appreciate it and will see you again soon!
Shelly-Ann is everything!!!
25 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
Thank you for your positive feedback; we appreciate it! We are happy to hear how much you love Shelly-Ann.
Very friendly hairdresser
Very friendly hairdresser. Made my daughter feel good and did a good job on her hair cut.
22 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy to hear that your daughter felt good, and we appreciate your positive feedback on her haircut and our friendly service. Thank you!
I really liked how fast he was and did…
I really liked how fast he was and did exactly what I needed cut
15 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that the service was fast and precisely met your needs. Thank you for your positive feedback; we appreciate it!
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate you sharing that our service was great and accommodating! We are so glad you had a positive experience with us.
Awesome
Cris did an amazing job. He was friendly and asked specific questions about what I was looking for and showed examples to see what I really liked/wanted
14 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy to hear that you had such a positive experience! It's wonderful that the specific questions and examples were helpful in achieving the look you wanted. Thanks for your feedback!
Reply from Chatters Hair Salon - Willowbrook Centre
We're glad to hear that you had a positive experience with Frankie. Thank you for your feedback; we appreciate it very much.
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