My 23 year old daughter wanted a Suzuki Swift and had seen a blue, ‘23 reg. low mileage example on the Chapelhouse website. Having been offered what amounted to a derisory ‘deal’ at the local Bolton s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend Chapelhouse Blackpool enough! Taking your car to a garage can often feel daunting, but the team here completely shattered those worries. I brought my car in for a noise on the en... See more
Company replied
We were very happy with the recent purchase of our Suzuki Swift from Chapel House Southport, where we looked after by Gary Toni & Tom. We appreciated the time taken to explain the car's features a... See more
Company replied
We can’t thank Tom at Chapelhouse Southport enough. He has genuinely helped us out as a family in a big way. From start to finish, Tom was kind, patient, and went above and beyond to support us, makin... See more
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Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
603-609 Liverpool Road, PR8 3NG, Southport, United Kingdom
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Fantastic staff and such a lovely experience
Fantastic staff and such a lovely environment to buy a car. Gary was perfect and explained everything clear and logically. It was an ease buying the brand new Suzuki Swift and Dan was with Gary when we picked the car up who was also very friendly and showed great customer care.
Thank you so much guys
We will definitely return for another amazing deal.
6 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful review, Allan.
We’re thrilled to hear that your experience at Chapelhouse Suzuki Southport was so positive and enjoyable. It’s great to know that Gary explained everything clearly and logically during your purchase, and that Dan provided friendly and attentive support when you collected your brand-new Suzuki Swift.
I’ll be sure to pass your kind words on to Gary, Dan, and the team. We look forward to welcoming you back for another amazing deal in the future.
Stop and get excellent service.
We arrived without booking at Chapel House, Wigan Wallgate, with our Mazda 2, bought days earlier at Chapel House, Warrington.
The offside rear stop light had just failed.
Within 30 minutes, it had been repaired, and we were on our way!
Excellent prompt service, arranged by pleasant, courteous reception staff.
5 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your review, Malcolm.
We’re thrilled to hear that you received such prompt and excellent service at Chapelhouse Suzuki Wigan, especially with the quick repair of your Mazda 2’s offside rear stop light. It’s great to know our reception staff were pleasant and courteous and helped make the process so smooth.
I’ll be sure to pass your kind words on to the team. We look forward to welcoming you back in the future.
AVOID SOUTHPORT SALES TEAM !!!
The sales team in Southport are totally useless ! Not interested in selling you a car even when you are stood right in front of them.
They rarely answer the phone and are always confused and unenthusiastic.
The whole sales staff in Southport need to be sacked and replaced asap they are seriously letting the brand down !
Note to management; Sack them all ! you can not be this desperate for good sales staff.
5 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, Adrian.
I’m very sorry to hear about your experience with our sales team at Suzuki Southport. It’s clear that the service you received fell far below the standard we expect, and I completely understand your frustration regarding poor communication, unenthusiastic staff, and lack of responsiveness. This is not acceptable, and your comments will be escalated to the management team for review.
We would appreciate the opportunity to speak with you directly to understand exactly what happened and see if there is a way to address your concerns.
Shocking customer service
Shocking customer service we've only had the MG HS for 6 months it's been in there garage for 1 month on and off no up date every time I call they say that the manager will give u a call back never happens so I rejected the car now they want more money off me for the same make of car with more mileage I except that you can get cars with problems but I can't expect the way that they are messing me around one department blaming the other and no loan car so my wife has had the inconvenience of not having a car for all this time would not recommend chapelhouse southport after sales is shocking it's been the most stressful car experience I've ever had
14 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for taking the time to share your experience, Will.
I’m very sorry to read about the difficulties and stress you and your wife have experienced. Being without your car for such a long period, receiving poor communication, and feeling passed between departments is understandably frustrating, especially with a vehicle that is only six months old. This is clearly not the level of aftersales care we aim to provide, and I sincerely apologise for the inconvenience and upset caused.
Your concerns regarding the lack of updates, unreturned calls, absence of a courtesy vehicle, and the handling of the rejection process are being taken seriously. This feedback will be escalated to the management team so it can be fully reviewed and addressed.
We would genuinely welcome the opportunity to speak with you directly to better understand the situation in full and see how we can work towards a resolution.
Great experience!
Understood our budget, helped us review options without being pushy and found us the perfect car for our family!
31 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your review, India.
We’re thrilled to hear that your experience with Chapelhouse Group was so positive and that the team took the time to understand your budget, review options, and help you find the perfect car for your family—without any pressure.
I’ll be sure to pass your kind words on to the team. We hope you enjoy your new car and look forward to assisting you again in the future.
Bought a Jaecoo of Dan
Bought a Jaecoo of Dan, he was very knowledgeable and couldn't do enough for me, he helped me get a deal that worked for me and organised collection for a day that suited. Definitely recommend.
30 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your review, Sam.
We’re delighted to hear about your experience buying your Jaecoo with Dan. It’s great to know he was knowledgeable, supportive, and helped find a deal and collection date that worked perfectly for you. Recommendations like yours mean a lot to us.
I’ll be sure to pass your kind feedback on to Dan and the team. We hope you’re enjoying your new Jaecoo and look forward to supporting you again in the future.
We can’t thank Tom at Chapelhouse…
We can’t thank Tom at Chapelhouse Southport enough. He has genuinely helped us out as a family in a big way. From start to finish, Tom was kind, patient, and went above and beyond to support us, making what could have been a stressful experience feel smooth and reassuring. Nothing was too much trouble, and his understanding and care really stood out. A true credit to Chapelhouse — we’re so grateful for everything he’s done for us.
28 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your wonderful feedback. We’re thrilled to hear that Tom at Chapelhouse Southport went above and beyond to support your family, making the entire experience smooth, reassuring, and stress-free. His kindness, patience, and dedication truly make a difference, and we’ll be sure to pass on your heartfelt thanks — he’ll be over the moon to hear this!
Chapelhouse Southport poor
Absolutely poor experience again. Given wrong quote initially, £100 more!! Car was in at 8.00 for an early service Mot, not ready till 4.30, no valet or car washed. No call to say it was ready, I rang at 2pm told they would ring back with up date, nothing. Rang again an hour later told nearer to 5pm. With out Julie's customer care would have been shocking, she made huge effort under staffed. This is not first time. Sales Department poor to don't seem interested enough to follow up interest. Also when you buy a used car there no after care at all, that's it they have your money.
27 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, Jennifer. We’re very sorry to hear about the repeated issues you experienced at Chapelhouse Southport. We completely understand how frustrating it must have been to receive the wrong quote, wait so long for your service MOT, and not receive updates or the expected valet service.
We’re glad that Julie’s customer care helped improve your experience, but it’s clear that other aspects of the service and sales departments fell short. Your comments will be shared with management so these issues can be addressed and improvements made to ensure better communication, follow-up, and aftercare for all customers.
We’d like the opportunity to discuss this further and make things right. Reaching out directly to the dealership or service manager would allow us to address your concerns personally and ensure a better experience next time.
Excellent service from Richard and his…
Excellent service from Richard and his team in Warrington. A very friendly relaxed polite and professional experience from start to finish with no pressure at any time and Callum kept me informed of everything along the way prior to pick up. A Very smooth and comfortable buying experience - highly recommend.
Thank You
Ellen Hough
22 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Ellen. We’re delighted to hear that Richard, Callum, and the team at Chapelhouse Suzuki Warrington provided such a friendly, professional, and relaxed experience from start to finish. It’s great to know you felt informed, comfortable, and never pressured throughout your purchase. We really appreciate your recommendation and hope you enjoy your new car!
Daniel
Daniel, Aiden were amazing!! I would definitely recommend Chapelhouse for a new or used car!! Really happy with the Staff and service I received.
26 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Gill. We’re thrilled to hear that Daniel and Aiden provided amazing service at Chapelhouse OMODA & JAECOO Southport. It’s great to know you’re happy with the team and the service you received. We really appreciate your recommendation!
Inaccurate website and time wasted
The problem with the website is they don't put where the cars are located. Travelled to Bolton to find car wanted to look at was in Southport. Other car was in Wigan. The person in Bolton looked it up and said looking at telephone number based in Wigan. Travelled to Wigan. Salesman said car was sold day before. Why don't they update the website also there was nothing in car windscreen to say sold. That's very poor and the company needs to improve.
25 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, Paul. We’re very sorry to hear about the frustrating experience you had with the website and locating the cars at Chapelhouse Suzuki. We completely understand how inconvenient it must have been to travel to multiple locations only to find the cars unavailable.
We take your comments seriously and will pass them on to the management team to ensure the website is updated more accurately and that better signage or communication is in place for sold vehicles. Your experience highlights an area we clearly need to improve, and we appreciate you bringing it to our attention.
If you’d like, we can also arrange for a team member to contact you directly to assist with finding the car you’re looking for.
Dan in Omoda/ JAECOO was absolutely…
Dan in Omoda/ JAECOO was absolutely brilliant throughout. I needed a quick turnaround and he made it happen and made everything so seamless. Thank you so much!
23 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, Amy. We’re delighted to hear that Dan provided brilliant service at Chapelhouse OMODA & JAECOO Southport, making your quick turnaround seamless and stress-free. We’ll be sure to pass your kind words on to him!
Dan Gargan at Jaecoo
Dan couldn’t have been any better! Such an angel! He made sure every need was catered for every step of the way and was available at all times to contact over any enquiries.
Went above and beyond to make sure the whole process was as smooth as can be. Absolutely no faults and I would recommend Dan at Jaecoo and Omoda to anyone and everyone he is a star!
23 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Aysha. We’re thrilled to hear that Dan went above and beyond to make your experience at Chapelhouse OMODA & JAECOO Southport smooth and stress-free. It’s fantastic to know he was attentive, available for all your enquiries, and made such a positive impact. We’ll be sure to pass on your kind words — Dan will be over the moon!
A massive thank you to Matt for…
A massive thank you to Matt for outstanding service. My purchase experience was exceptional, he was attentive and informative. Clear communication and fast turnaround from purchase to handover.
I would highly recommend buying a Jaecoo but especially from Chapelhouse Warrington
15 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback. We’re thrilled to hear that Matt provided such outstanding service and made your Jaecoo purchase at Chapelhouse Warrington a smooth and enjoyable experience. We’ll be sure to pass on your kind words to him. Your recommendation means a lot, and we hope you continue to enjoy your new car!
I have been buying a new car froChapelhouse
I have been buying a new car from Chapel House - an Omada 9. Had a great experience dealing with Dan Gargan who is a Sales Executive in the team. Knew everything about the car and showed my through everything I needed to know so I could drive it away and had a good experience. The rest of the team were also very helpful and welcoming.
I would absolutely recommend Dan if you are thinking or buying from Chapel House. I would also recommend the Omada brand. So far, a brilliant car.
21 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your experience. We’re delighted to hear that your Omada 9 purchase with Chapelhouse was such a positive experience and that Dan Gargan provided excellent guidance throughout the process. It’s wonderful to know the rest of the team were helpful and welcoming as well. We really appreciate your recommendation of both Dan and the Omada brand, and we hope you continue to enjoy your brilliant new car!
I bought a new Jaecoo in December and…
I bought a new Jaecoo in December and both the car and the service I received from the dealership have been fantastic, especially Matt in sales and the young lady in the service desk.
It’s a big commitment and I’ve been delighted with my purchase
23 December 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback. We’re thrilled to hear that your Jaecoo purchase in December has been such a positive experience and that both Matt in sales and our service desk team provided fantastic support. It’s great to know you feel delighted with your car and the service you received. We really appreciate you sharing your experience!
Tom was a great help pleasure to deal…
Tom was a great help pleasure to deal with. Thanks Tom
21 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, Phil. We’re delighted to hear that Tom was such a great help and made your experience at Chapelhouse Southport a pleasure. We’ll be sure to pass on your kind words to him!
I recently bought a used Suzuki vitara…
I recently bought a used Suzuki vitara from Chaplehouse.
Sam our salesman was excellent from start to finish.
All the staff we spoke to were friendly and helpful.
16 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for taking the time to share your feedback, Robert. We’re delighted to hear that you had such a positive experience purchasing your Suzuki Vitara and that Sam provided excellent service from start to finish. It’s also great to know the wider team were friendly and helpful throughout. We really appreciate your kind words and hope you continue to enjoy your car. We look forward to welcoming you back to Chapelhouse in the future.
My experience with chapel house…
My experience with chapel house southport Omoda / Jaecoo was a pleasant one, i asked for a lot (and i mean a lot!) of questions and all the chaps couldnt do anymore for me, Aiden, Dan and Philip were outstanding, a nice bunch of lads who were very knowledgable and also not pushy, you have a customer for life if that is how you treat customers, thank you!
12 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you so much for taking the time to share this, Danny 🙂
We’re delighted to hear your experience at Chapelhouse Southport OMODA / JAECOO was such a positive one. Asking lots of questions is exactly what you should do, and it’s great to know Aiden, Dan and Philip took the time to support you properly—knowledgeable, helpful, and never pushy is the Chapelhouse way.
“Customer for life” is about the biggest compliment we can get, so we’ll be sure to pass your kind words on to the lads. Thanks again for choosing Chapelhouse, and enjoy every mile!
What can I say about Richard and his…
What can I say about Richard and his team… First class at the point of sale and when after sales advice and help is required, he has the answers.
He is friendly, knowledgeable, informed and re-assuring!
What more can a customer ask for?
Why go anywhere else, superb.
14 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback.
We’re delighted to hear that Richard and his team provided first-class service both at the point of sale and with after-sales support. It’s great to know you found them friendly, knowledgeable, and reassuring throughout your experience.
We’ll be sure to pass your kind words on to Richard and the team. Thank you for taking the time to share your experience, and we look forward to welcoming you back to Chapelhouse Warrington in the future.
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