My 23 year old daughter wanted a Suzuki Swift and had seen a blue, ‘23 reg. low mileage example on the Chapelhouse website. Having been offered what amounted to a derisory ‘deal’ at the local Bolton s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We can’t thank Tom at Chapelhouse Southport enough. He has genuinely helped us out as a family in a big way. From start to finish, Tom was kind, patient, and went above and beyond to support us, makin... See more
Company replied
We arrived without booking at Chapel House, Wigan Wallgate, with our Mazda 2, bought days earlier at Chapel House, Warrington. The offside rear stop light had just failed. Within 30 minutes, it had... See more
Company replied
I cannot recommend Chapelhouse Blackpool enough! Taking your car to a garage can often feel daunting, but the team here completely shattered those worries. I brought my car in for a noise on the en... See more
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Company details
Information provided by various external sources
Established for over 30 years, Chapelhouse is a company well-known throughout the North west and authorised dealers for Suzuki, MG, Kia and Fiat. Also approved for authorised repairs for Citroen, Peugeot and Vauxhall.
Contact info
603-609 Liverpool Road, PR8 3NG, Southport, United Kingdom
- enquiries@chapelhouse.co.uk
- chapelhouse.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
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Fantastic service from Dan Gargan at…
Fantastic service from Dan Gargan at the Southport (Ainsdale) branch. I called in simply to have a look at the cars in the flesh, so to speak, and was very impressed by the knowledgeable and no-pressure approach he presented. In fact, that was a major factor in my confidence in working with him. He made the whole experience very positive and responded well to all the issues which presented themselves as we went through the process. I'm always cautious about giving five-star reviews as it could be taken as a simple default position, but in this case, there could be no other option (and no; I'm not being paid to say that and I'd never met him before walking into the showroom, just to be clear!). The whole experience left me feeling very confident that he had done the best he could to address my needs.
26 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your detailed and positive feedback, Mr.
We’re delighted to hear that Dan Gargan provided such fantastic service at Chapelhouse Group. It’s wonderful to know that his knowledgeable, no-pressure approach gave you confidence, and that he addressed all your needs throughout the process. Your 5-star review and kind words mean a lot to Dan and the entire team.
We’ll be sure to pass your feedback on to him. We truly appreciate your support and look forward to welcoming you back in the future.
Fantastic staff -Gary
Great experience, really helpful. Thank you for making it so easy. Loving my new car!
26 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your lovely feedback, Keely.
We’re so pleased to hear you had a great experience with Gary at Chapelhouse Southport and that he made the whole process easy and stress-free for you.
It’s fantastic to know you’re loving your new car! We’ll be sure to pass your kind words on to Gary.
We look forward to welcoming you back again in the future.
Avoid at all costs
Reserved a car, did everything which was asked of me then they went and sold it to someone else after telling me it was coming to me with their story changing every contact. Had to chase them for information and they didn't even have the decency to call me back and emailed instead. Disgraceful way to treat people and I would avoid at all costs
26 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your experience, Mark.
We’re very sorry to hear about the situation with your reserved car at Chapelhouse Suzuki Wigan. The experience you describe — being promised a car, only for it to be sold to someone else, with poor communication and changing stories — is completely unacceptable and falls far short of the service standard we aim to provide.
We take concerns like yours very seriously. We strongly encourage you to contact our Customer Experience Team directly on customercarewigan@chapelhouse.co.uk so that your case can be fully reviewed and escalated to senior management. We want to ensure this matter is addressed properly and that your concerns are heard.
Can’t thank Julie at chapel house…
Can’t thank Julie at chapel house enough, our car went in for an oil leak the process was smooth, updated the whole way through and was even valeted afterwards! Thank you so much Julie for your 5* customer service.
25 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Jenny.
We’re delighted to hear that Julie provided 5-star service at Chapelhouse MG Southport while your car was in for an oil leak. It’s wonderful to know the process was smooth, you were kept updated throughout, and your car was even valeted afterwards.
We’ll be sure to pass your kind words on to Julie and the team. We truly appreciate your support and look forward to welcoming you back in the future.
Today I went to pick my omoda up that…
Today I went to pick my omoda up that I had been waiting 4 months for. The guy in question who dealt with me, was Aiden grey.
His customer service was second to none.
After signing some documents he then took me outside to my car and went through everything I needed to know to get me on the road.
Highly recommend this guy
25 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Lorraine!
We’re thrilled to hear that Aiden Grey provided second-to-none customer service at Chapelhouse OMODA & JAECOO Southport while handing over your Omoda. It’s wonderful to know he took the time to guide you through everything and made sure you were ready to get on the road confidently.
We’ll be sure to pass your kind words on to Aiden. Thank you for your recommendation, and we look forward to welcoming you back in the future!
Really good customer service
Really good customer service - Gary (and the rest of the staff I spoke to!) was friendly, helpful and just really lovely . He explained really clearly how everything would work re finance etc and he knew I was keen to get the car asap so he really pushed it through and I had my new car less than a week after first going into the showroom!
24 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic feedback, Paula.
We’re thrilled to hear that Gary and the team at Chapelhouse Suzuki Southport provided such friendly, helpful, and clear guidance throughout your car purchase. It’s wonderful to know that Gary went the extra mile to get your new car to you in less than a week!
We’ll be sure to pass your kind words on to Gary and the team. We look forward to welcoming you back in the future.
Nathan was very helpful & knowleagble…
Nathan was very helpful & knowleagble about the car, he a was also very polite
20 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your great feedback, William.
We’re delighted to hear that Nathan was so helpful, knowledgeable, and polite during your experience with Chapelhouse Omoda Jaecoo Southport. Providing clear information and a professional, friendly approach is exactly what we aim for.
We’ll be sure to pass your kind words on to Nathan. We look forward to welcoming you back again in the future.
Very Satisfied
I have been messed around by two other dealers, Nathan has made a big effort on getting me a vehicle in specification I want and when I want it, would highly recommend Nathan & Chapelhouse.
20 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your wonderful feedback, Stan.
We’re delighted to hear that Nathan went the extra mile to secure the exact vehicle you wanted, especially after your previous experiences elsewhere. Providing a smooth, tailored experience is exactly what we strive for at Chapelhouse Southport
Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Nathan.
We look forward to supporting you again in the future.
Very pleasant experience
Very pleasant experience, visited to have a look at an Omoda 5, Nathan handled our experience in the showroom, he was very polite and well spoken, was not pushing for us to sign or agree to anything on the day which was a positive, let us take our time and look round the car and took us on a test drive, was very knowledgeable about the car and all the tech inside.
Will more than likely be returning to finalise an agreement.
Overall a very good experience and would recommend
21 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic review, George.
We’re delighted to hear you had such a pleasant experience with us at Chapelhouse Omoda & Jaecoo Southport while looking at the Omoda 5. It’s great to know that Nathan provided a relaxed, pressure-free environment, gave you the time to explore the vehicle properly, and shared his knowledge during the test drive.
We’re pleased you felt comfortable throughout the process — that’s exactly how it should be. We’ll be sure to pass your kind words on to Nathan, and we look forward to welcoming you back when you’re ready to finalise everything.
Get everything in writing.
My daughter has been in dispute with this company for over 12 months. Been through the ombudsman which was a waste of time as they don't understand engine problems and the internal damage done when diesel gets into the oil. Chapel house Warrington lied to her and me from start to finish. The sales team from top to bottom seem to suffer from memory loss following our conversations. Buyer beware. Will never use this company again go to a reputable company
23 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your experience, Kevin.
We’re very sorry to hear about the ongoing issues your daughter has faced with her vehicle at Chapelhouse Suzuki Warrington. The concerns you describe regarding miscommunication, unresolved technical problems, and the difficulties you’ve encountered with our team fall far short of the standard of service we aim to provide.
We take feedback like yours very seriously. I would strongly encourage contacting our Customer Experience Team directly on customercaresuzuki@chapelhouse.co.uk with full details of your case so that it can be escalated immediately to senior management for review and resolution. Your concerns deserve urgent attention and a proper response.
So had a reply after being told to…
So had a reply after being told to contact customer service . Emma Kingston basically said ( Mrs Johnston was told to leave car all day ) fo t know who Mrs Johnston is blamed us and said fo you want it booked in again that’s it
23 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing this, Gary.
We’re very sorry to hear about the way your situation was handled by our team, including the response from Emma Kingston at Chapelhouse Suzuki St Helens. It’s completely understandable that being blamed and given a minimal response after your previous issues would be frustrating and unacceptable.
This matter will be escalated immediately to senior management so they are fully aware of the ongoing communication issues and the way your case has been handled.
We sincerely apologise for the repeated stress and poor communication you’ve experienced.
Avoid Chapelhouse Southport Service Dept
My car was booked in for a service and MOT under a Service Plan (that I was pressured to buy last year as the only way Ainsdale branch would honour the free MOT for life which I can see from other reviews I am not alone). Car dropped off before 9am. Asked for it to be ready before 3 if possible. It was literally a catalogue of errors from beginning to end. Report and video sent about 1pm with actions needed. Details on report contradicted video. Phoned them to ascertain what was correct. Parts ordered and told car would be ready same day. Shortened version of events was endless calls to Chapelhouse. Wrong parts received. Had to order again. Called for payment without knowing if the works were complete. More calls. Close to 5pm and still no guarantee the car would be ready which I needed for work the next day. More calls. Eventually received a call to confirm the car was ready. Log book and MOT complete. Paid over the phone after more calls as issues with card machine. About 10 minutes later I received another call to advise that the MOT was not done and I would have to bring it in again! I had taken a days annual leave to sort the service and MOT and was not prepared to take another day. It was agreed that they would collect my car the next day from my place of work. I received a call in work the next day to say that they were outside ready to collect the car. Actually they were outside my home address. Work day disrupted. More inconvenience and stress. Another call when they eventually arrived at the correct address! The whole scenario was stressful and completely unacceptable from a reputable company. After-sales was even worse. “Customer satisfaction is incredibly important to us”. Maybe the Group Head of Aftersales (SM) needs to be made aware of this statement and abide by it. Numerous calls and emails that he did not even have the courtesy to respond to. Last email took over 2 weeks for an acknowledgment after more phone calls. Responses were condescending when received. Needless to say I would not recommend the service plan nor will I be returning after this runs out next year. I am astounded as to how the business remains operational with such low standards of customer care.
Latest update is again no response. I contacted Chapelhouse on Wednesday to discuss over the phone as suggested. It is now Saturday. Still awaiting a call back. I was offered a complimentary Air Conditioning service previously as way of compensation for a £600 service plan that has failed to deliver which I have obviously declined. Another failure in customer service.
14 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for sharing your detailed feedback, Joanne.
We are genuinely very sorry to hear about the difficulties you experienced with the service and MOT at Chapelhouse MG Southport. Your experience, from the repeated miscommunications and incorrect parts to the repeated disruptions to your day, falls far below the standards we strive to provide, and we completely understand your frustration.
We take feedback like yours extremely seriously, particularly regarding the lack of timely and respectful communication from aftersales. This matter will be escalated to our Group Head of Aftersales to ensure your concerns are reviewed and addressed appropriately.
If you are willing, we would appreciate the opportunity to speak directly with you to fully understand the situation and explore any way to make this right. Please contact our Customer Experience Team at your earliest convenience so we can work on a resolution.
We are truly sorry for the stress and inconvenience caused and appreciate you bringing these issues to our attention.
A happy daughter
My 23 year old daughter wanted a Suzuki Swift and had seen a blue, ‘23 reg. low mileage example on the Chapelhouse website. Having been offered what amounted to a derisory ‘deal’ at the local Bolton showroom, we travelled 45 miles to cash purchase the car from Suzuki Southport, where it was actually based. Apart from having to ‘chase’ the salesman a couple of times - phone calls weren’t always returned - and the price was £100-£150 higher than l would have liked, but didn’t haggle as hard as l was minded to do as my daughter wanted the car (my fault therefore?), l was generally happy with the service l received.
17 December 2025
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your detailed feedback, Alan.
We’re really pleased to hear that your daughter found the Suzuki Swift she wanted and that, overall, you were happy with the service at Chapelhouse MG Southport. It’s always a special moment helping someone purchase a car they’re excited about, and we’re glad we could be part of that.
That said, we’re sorry to hear that you had to chase for callbacks and that communication wasn’t as consistent as it should have been. We understand how important clear and timely contact is, especially when travelling a distance to complete a purchase. Your comments will be shared with the team to help us improve.
We hope your daughter is thoroughly enjoying her Swift, and we’d be delighted to welcome you both back in the future.
New Jaecoo 7 Chapelhouse
We bought our new Jaecoo 7 PHEV at Chapelhouse in Ainsdale. Initially Phil the manager looked after us and took us out for a test drive and then Dan took over. The whole process was very smooth with constant communication and updates from Dan. He was very helpful but not overbearing and supported us throughout the process and made us feel that nothing was a problem. Because of this my son is now very interested in buying a car through this dealership.
13 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic review, Paul.
We’re thrilled to hear that your experience buying your new JAECOO 7 PHEV at Chapelhouse OMODA & JAECOO Southport was so smooth. It’s wonderful to know that Phil and Dan provided attentive support, with Dan keeping you updated throughout the process while remaining helpful without being overbearing.
We’re delighted that your experience has even sparked your son’s interest in buying a car through us! I’ll be sure to pass your kind words on to Phil, Dan, and the team.
lindy has been fantastic
lindy has been fantastic !he absolutely went above and beyond to make sure I was happy with my purchase and was confident driving me care I couldn’t praise him enough what a guy !
6 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your fantastic review, Jamie.
We’re thrilled to hear that Lindy went above and beyond to ensure you were happy with your purchase and confident with your new car at Chapelhouse MG Bolton. It’s wonderful to know he made such a positive impression — your kind words mean a lot to us.
I’ll be sure to pass your praise on to Lindy and the team. We look forward to welcoming you back in the future.
A Pleb in sales marched up to me with…
A Pleb in sales marched up to me with hearing difficulties. I Marched off. Warrington Branch.
11 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your feedback, Trev.
We’re very sorry to read about your recent experience at Chapelhouse Suzuki Warrington. What you’ve described certainly isn’t the standard of professionalism or courtesy we expect from our team, and we apologise if you felt uncomfortable or approached in the wrong way.
We take comments like this seriously and would welcome the opportunity to understand more about what happened so we can address it appropriately. If you’re willing, please contact us directly so we can look into this further.
Free MOT for life?????
Tried to book my car in for a MOT and service, was told the MOT would cost £45, when I pointed out that I had a free MOT for life certificate from them they said it was no longer valid and I would have to pay. Needless to say I will take my custom elsewhere. I have been a customer of theirs for several years.
9 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Hi Steve,
Thank you for taking the time to share your experience. I’m really sorry for the frustration this has caused — especially as a long-standing customer. I completely understand why being told your Free MOT for Life certificate was no longer valid would feel disappointing and confusing.
This isn’t the level of clarity or service we aim to provide. The Free MOT for Life scheme does have specific terms and conditions, but these should always be explained clearly and respectfully, not left to feel like a surprise at the point of booking.
We’d genuinely appreciate the opportunity to look into this properly for you and review what’s happened in your case. If you’re open to it, please contact our Customer Experience Team directly on customercarewiganpier@chapelhouse.co.uk with your vehicle details and certificate information, and we’ll make sure this is investigated thoroughly.
Thank you again for your honest feedback — it helps us improve, and we do hope we can restore your confidence in Chapelhouse.
Great experience at Bolton MG
Great experience at Bolton MG, Barry & Josh most helpful with my purchase. Many thanks.
9 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your lovely review, Lesley.
We’re really pleased to hear you had a great experience at Chapelhouse MG Bolton and that Barry and Josh were so helpful throughout your purchase. I’ll be sure to pass on your thanks to them both – feedback like this really means a lot to the team.
Enjoy your new car, and we hope to see you again in the future.
The sales person I dealt with
The sales person I dealt with, Gary Andrews, was very friendly and efficient. Very professional in his management of the sale. I would certainly recommend him.
9 February 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your lovely review, Heather.
We’re really pleased to hear about your positive experience with Gary Andrews. It’s great to know he was friendly, efficient, and professional throughout your purchase, and your recommendation means a great deal to both him and the wider team.
I’ll be sure to pass on your kind feedback to Gary. We hope you enjoy your vehicle and look forward to welcoming you back to Chapelhouse in the future.
No hassle buying
Had a great experience purchasing our MG S5 from Tom & Vee at Chapelhouse, Ainsdale. Both were very knowledgeable and accommodating. Process was easy enough and we picked up the car the following week. Would highly recommend if you want an easy life buying a car!
24 January 2026
Unprompted review
Reply from Chapelhouse Motor Group
Thank you for your review, Andy.
We’re delighted to hear that your experience purchasing your MG S5 from Tom and Vee at Chapelhouse Ainsdale was so positive. It’s great to know they were knowledgeable, accommodating, and made the process easy for you, allowing you to collect your car the following week.
I’ll be sure to pass your kind words on to Tom, Vee, and the team. Your recommendation means a lot, and we look forward to welcoming you back in the future.
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