When it works it is good, sometimes it takes ages tho for a simple transaction to be fulfilled. No mention of it on the website to warn people before using it and always the same lame excuses. You'd e... See more
Company replied
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See what reviewers are saying
Great exchanger where you dont need to provide your information. Also very low fees. Always swapped crypto with them and had no problems whatsoever! Trusted always A++++
Company replied
I've been using NOW Wallet for about 1.5 years, and I'm very satisfied with it. The support team is excellent—they reply quickly and are always helpful. They helped me solve my issue in no time. I... See more
Company replied
Had to change output address for a swap tx. Customer service stopped the transaction had me confirm I was the one who sent it and then changed the address saving me a huge headache and around $20. Mea... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Financial Institution
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
ChangeNOW.io is a crypto management platform that empowers newcomers, professionals and businesses to handle their Web3 finances in a simple and secure way. Since 2017, ChangeNOW has evolved from a fast, secure and limitless instant crypto exchange to a platform where millions of users worldwide safely store, exchange, trade and stake their crypto assets.
ChangeNOW Crypto Exchange: Swap on the Go
Written by the company
- ChangeNOW offers rapid swaps for BTC, ETH, USDT, and hundreds of other assets directly to your wallet. We’ve removed the friction so you can focus on your gains, not on filling out forms.
Resilient by Design, Secure by DNA
Enjoy all the benefits of ChangeNOW:
- Signup-Free: Keep your swaps private.
- Massive Variety: Access 1500+ digital assets across 110+ blockchains.
- Your Keys, Your Coins: Your funds stay yours only – safe and secure.
- Fiat-Ready: Jump from money to better money instantly with support for 70+ fiat currencies.
Go PRO: Maximize Every Move
Upgrade your experience with a ChangeNOW PRO subscription plan and get more benefits, control, transparency, and efficiency.
Choose the plan that fits your strategy:
- Emerald: 0.1% Cashback + 40 AML Checks – Built for active clients who want smarter monitoring and added value.
- Brilliant: 0.2% Cashback + Unlimited AML Checks – Designed for power users who need flexibility, scale, and full compliance coverage.
Contact info
Euro House, Richmond Hill Road, VC0100, Kingstown, St. Vincent & Grenadines
- support@changenow.io
- changenow.io
ChangeNOW Pro
You should know
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy and fast.
9 June 2026
Reply from ChangeNOW
Thank you so much for your review and for choosing ChangeNOW! 💚
Support team Kai helped me a lot
Support team Kai helped me a lot, fast an effective!
11 June 2026
Unprompted review
Reply from ChangeNOW
We're very glad to hear that!
Thanks a lot for your kind words and trust. We're always here for you 💚
Reply from ChangeNOW
Great to know! 💚
We’re always ready to help whenever you need us :)
UNBELIEVABLE
i just looked at 6 other swaps and they were trying to charge 40 and 45% of the trans and change now only charged about 12 dollars on a 1049 dollar exchange WOW. BIG TIME THANK YOU TO CHANGE NOW FOR BEING THE BEST OUT THERE.
10 June 2026
Unprompted review
Reply from ChangeNOW
Hey Kelly!
Glad to hear you've been satisfied with our service. Thanks a lot for letting us know that! We are constantly working to get better for you :)
Reply from ChangeNOW
Thank you for the 5-star review! 😉
It looks like your message may have been cut short. Could you please tell us a bit more about what you mean? We'd be happy to help 💚
Quick and wasy exchange service
9 June 2026
Unprompted review
Reply from ChangeNOW
Wow, your feedback just made our day! Thank you for choosing ChangeNOW for your exchange 🌟💚 We’re really glad you had a great experience and can’t wait to see you again!
Reply from ChangeNOW
Thank you for your review!
We’re glad to hear your exchange was quick, cheap, and smooth — no regrets on our side either. Hope to see you again soon on ChangeNOW 🌟💚
Reply from ChangeNOW
Thank you for your feedback! We’re glad you enjoyed the user experience and appreciate you choosing ChangeNOW 🌟💚
Changenow has been solid for years
Changenow has been solid for years
It's easy to use, fast and whenever I need customer service they are active to help and quick to respond.
9 June 2026
Unprompted review
Reply from ChangeNOW
Thank you so much for your kind words!
💚 We’re happy to hear ChangeNOW has been easy, fast, and helpful over the years — we’ll be here whenever you need us.
Amazing support!
8 June 2026
Reply from ChangeNOW
Love this! 💚
We’re always here when you need us ;) thanks for the kind words!
Reply from ChangeNOW
Love it! 😎💚
Thanks a lot for choosing us and for the great feedback!
Reply from ChangeNOW
Thank you so much for your support! 💚
We're delighted to know you had a great experience with us. Your trust means a lot to our team!
Reply from ChangeNOW
Hello! Thank you for your kind feedback. We're pleased to hear that you found our exchange service fast and reliable. We appreciate your trust and look forward to serving you again in the future.
The team really helped me secure a…
The team really helped me secure a really good transaction since I was in a predicament of some sort thanks to them I didn't have to worry about a thing.
8 June 2026
Unprompted review
Reply from ChangeNOW
Hello! Thank you for your kind review. We're delighted to hear that our team was able to help you secure a great transaction and provide peace of mind during a challenging situation. We truly appreciate your trust in us and are always here if you need any further assistance.
Fantastic
Simple, easy to use, trusting, reliable and quick service will definitely use again, thanks
7 June 2026
Unprompted review
Reply from ChangeNOW
Hello! Thank you for your wonderful feedback. We're delighted to hear that you found our service simple, reliable, and efficient. We truly appreciate your trust and look forward to assisting you again in the future.
Reply from ChangeNOW
Hello, thank you for sharing your experience. We are delighted to hear that you enjoyed our service. We truly appreciate your feedback and look forward to welcoming you back in the future.
Mediocre exchange. Only good for very small amounts only
Awful exchange for any amount more than very small amounts for trades. They kept my crypto on hold providing an excuse that the price slippage was too high for a trade until the numbers went in their favor since they already had my crypto deposit with them. They should execute trades at the actual amounts even if there is a difference in price instead of keeping customer funds on hold for 5 hours until i personnaly reach out to them for an update.
4 June 2026
Reply from ChangeNOW
We apologize for the inconvenience caused. Please contact us via email at support@changenow.io so we can clarify the details. It is possible that the exchange rate changed significantly during your transaction, which prevented your exchange from being completed automatically. For future exchanges, we kindly ask you to contact us if your transaction is not completed within 20–30 minutes.
Reply from ChangeNOW
Thanks for your feedback! 💚🚀
We’re glad you had a good experience and are here for your future exchanges!
Very thanks
5 June 2026
Reply from ChangeNOW
Thank you so much for your review and for choosing ChangeNOW, Blake! 💚
We really appreciate your trust and will be happy to help you with your next crypto swap anytime. 🌟
Dear ChangeNOW Team,
Dear ChangeNOW Team,
I would like to express my sincere appreciation for the excellent support I received regarding Request #644010.
Throughout the process, Adam, Scott, and especially Stephen demonstrated exceptional professionalism, patience, and dedication. Although the matter required several communications and careful review, they remained responsive, courteous, and helpful at every stage.
I would like to give special recognition to Stephen for his outstanding assistance. He took the time to address my concerns, provide clear explanations, and help guide the case toward a successful resolution. His commitment to customer support made a significant difference in my overall experience.
I would also like to thank Adam and Scott for their prompt responses, follow-ups, and efforts in ensuring that the issue was resolved smoothly and professionally.
Customer service is often tested when challenges arise, and your team handled the situation with transparency, respect, and efficiency. Thanks to their support, my issue was ultimately resolved, and I am grateful for the assistance provided.
Please pass my appreciation on to Adam, Scott, and especially Stephen. They are a great asset to the ChangeNOW support team.
Thank you once again.
Kind regards
4 June 2026
Unprompted review
Reply from ChangeNOW
Wow, this is incredible to read!!! 💚
Huge thanks for taking the time to recognize Adam, Scott, and Stephen. We’re thrilled to hear the team was able to support you so well and turn a complex situation into a smooth resolution.
We’ll make sure your kind words reach them, messages like this truly make our day!!!! 💚💚💚
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