Change Healthcare Reviews 5

People this could be fraud. And most likely is. Contact the us postal inspector about change healthcare. Also file a report with the attorney general that you received this in the mail. I know I will

while the company may be listed as valid, their service sucks..can't get any info about the hack they had last year..JUST received my letter today ( 1/23/25) saying I could sign up for free monitoring..another joke company. no help, I will do my own monitoring as well as I can...why are we given such crap companies to deal with?

I too got a notice of a data breach, the letter is dated 12/31/24. What they don't say is what specific provider from my end had the data breach. I called the 866 number on the letter and the representative was rude. She referenced many providers that they service but cannot get to why they think my data was compromised or what provider was compromised. I'll wait for something from my specific provider. To me, this is just a marketing ploy for the IDX credit monitoring service--just a way to drum up business for that.

As a mental health provider, I have been incredibly frustrated with Change Healthcare's handling of the recent transition from Aetna to Meditain for my clients. Initially, we were assured that there would be no changes in the continuation of services, but that has proven to be untrue.

For days, I’ve been trying to obtain clear guidance on how to establish my affiliation with Meditain and navigate the Change Healthcare clearinghouse. Unfortunately, I have encountered a lack of professionalism and support at every turn.

Just yesterday 10/31/2024, I spent an hour on the phone, only to be transferred from one department to another, ultimately ending up back at the original contact I had called. Today, 11/1/2024 I attempted to call again and was automatically disconnected with a message stating that the system is experiencing high call volume and to try again later. It’s disheartening to feel so discouraged by a system that should be there to assist providers and members such as my clients.

If you are considering using Change Healthcare, be prepared for a frustrating experience. Their communication and customer service need significant improvement.

Change healthcare had a customer data leak. The leak happened on FEB 17, 2024. They confirmed the leak in their system on FEB 21, 2024. I WAS NOT notified of this until SEPT 3 2024. This is inexcusable that notification took so long and a cyber-criminal has had my data all this time. Types of data taken? SS#, driver lice, credit cards, medical records, insurance claims, financial and banking balance, date of birth, policy numbers and medicare numbers.