ChampagneOneLtd Reviews 

2,886
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times and exceptional packaging that keeps delicate items completely safe during transit. Shoppers also love the wonderfully easy-to-navigate website and find it simple to locate hard-to-find specialty products at very competitive prices. However, some customers also noted frustrating issues with delayed deliveries and difficulties receiving promised refunds after ordering. Buyers additionally mentioned experiencing poor communication from the support team and occasional instances where products were incorrectly listed as available in stock on the site but ultimately failed to arrive.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy shipping and... See more

Product

Users describe positive interactions with product, expressing great satisfaction with items that are often... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in consumer... See more

Service

Reviewers highlight positive aspects of service, often describing experiences as professional, friendly, and... See more

Price

Customers had positive experiences with price, often noting that costs are cheaper than big supermarkets with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 4 out of 5 stars

Ordering site was simple. One main disappointing was with the length of time it took to receive item. It was a pre order, but went well over the original out line date and minimal contact with out me... See more

Rated 5 out of 5 stars

The wine arrived safely and very well packed. There was a slight delay in delivery, having paid an express delivery charge. But communication, by email was quick and sorted the problem out. Will def... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more


Company details

  1. Wine Store

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.2

All reviews

(2,886)

133 reviews in the last 12 months

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Rated 5 out of 5 stars

Effortless experience. Magnificent packaging.

Effortless experience. Enormous selection all in one place, made searching for specific items a breeze. The team resolved an out of stock item quickly and the order arrived the following day. Huge thanks to Ryan and the team for the swift dispatch and the absolutely epic packaging. Nothing's going to get damaged in the magnificent bubble wrap tube things.
Now to enjoy the contents.
Fantastic stuff.

27 March 2025
Rated 3 out of 5 stars

Wish I'd read the reviews before using this company.

Same experience as many on here. I wish I'd read the reviews first. Ordered some wine that was shown on the web site as 'in stock' and paid for next day delivery. When I e mailed to ask why my order was not with me I was told there will be a very long wait as it is not in fact in stock. I Won't be using this company again as they lie to get your money. Won't be falling for that twice.

Update. The company was quick to reply to my complaint (within an hour) and have offered to cancel my order for full refund or refund the delivery charge while I wait for the wine.
I have chosen to wait and accept the late delivery. Although still disappointed at the unexpected wait the customer service was prompt. Review score adjusted accordingly. Hopefully the order won't take too long.

24 March 2025
Unprompted review
Rated 4 out of 5 stars

Favourite Red Wine

Wine always comes well packed and website easy to use, slight issue this time with the time it took for the wine to be delivered.

13 March 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service, Ryan was really helpful when the product I wanted on quick delivery wasn’t available. Prompt delivery on alternative product and really well packaged will definitely be my go to in the future 😀

14 March 2025
Unprompted review
Rated 4 out of 5 stars

Great Customer Services

A few hiccups along the way with the item I ordered being out of stock and having to wait some time before more came in. Ryan was however always quick to respond to my emails and eventually the order was fulfilled and I am very happy with my purchase.
Thank you.

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Takes orders but no stock

Ordered on the basis it would be up to 4 days delivery. 2 weeks later, no communication and no delivery. It seems they take your order even though they have no stock, therefore you as a customer have to wait till they receive stock. This should be stated when you place an order. I requested a refund twice and ultimately had to go through the chargeback process through my bank. Definitely won’t order again

5 February 2025
Unprompted review
Rated 4 out of 5 stars

Order out of Stock

Contacted company after a week looking for an update on the items I ordered, unfortunately they had run out of stock. Their response was quick and helpful informing me of the issue. I was happy to wait as stock was in transit to them. Have now received my order. Ideally would have liked to have been notified by email when my order was being processed.

18 February 2025

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