Ben was a fantastic help throughout the entire house buying process, making all parts very easy, even helping us set up our new life insurance. He was very knowledgeable and supportive in all areas... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ben provided us with an excellent and professional service. He is clearly very knowledgeable about a wide range of mortgages (including non-standard) and was very quick to secure a suitable product fo... See more
From the beginning to the end, Ben was fantastic. He met with us at a convenient time and place, discussed our expectations and how he could meet these. He was easily contactable, friendly and polit... See more
We’re so glad we chose Chamelo to handle our remortgage, the service was so personable, quick and simple on their part. We first approached a bigger company but quickly came up against technical issue... See more
Company details
Written by the company
At Chamelo we are trying to revolutionise how our customers obtain mortgage advice. We are making mortgages and mortgage advice more accessible. We are leaning on Tech to speed up and smooth out the processes to obtain our ultimate goal - working for you! Whole of market mortgage advice, accessible via our website, WhatsApp messenger and Instagram DM’s. Delivered over the phone, via zoom, FaceTime and Teams. Minimising paperwork and utilising the technology available to us to provide a new age of mortgage advice.
Contact info
Chamelo, Riverside Mill, CW12 1DY, Congleton, United Kingdom
- Hello@chamelo.uk
- chamelo.uk
Communication is excellent
Communication is excellent, Pete really listened to what we needed and found products that matched our specific needs. I am very pleased with the services received. I will be using them again.
Ben York at Chamelo was absolutely…
Ben York at Chamelo was absolutely amazing throughout the mortgage process!! He was patient in getting quotes and giving me the best advice. I would recommend Ben he is brilliant and so helpful!
Wonderful service from Ben!
Ben is fantastic. We have remortgaged with him twice now and every time we couldn't fault him. We had a difficult remortgage this time and things weren't simple with the solicitor and Ben was fantastic at chasing everything up with them and keeping us updated throughout! Thanks Ben!
Great service
We couldn’t recommend Ben more, a fantastic mortgage advisor who helped us to secure the right deal for us, despite the current challenging financial environment.
Mortgage rate
Ben was very helpful in finding our new mortgage rate. We could have been in horrendous financial difficulties if Ben hadn't spent the time he did on finding the best and most affordable rate for us. He went above and beyond, and we are very grateful!
Thank you Ben
I can't thank Ben York enough for his exceptional support and expertise in helping me purchase my first home. Ben's deep knowledge of the mortgage industry made the entire process smooth and stress-free. He took the time to explain every step and option, ensuring I made the best choices for my situation. Ben's professionalism and dedication were truly impressive. With his guidance, I secured a great mortgage deal, and I'm now enjoying my new home. I highly recommend Ben York to anyone looking for a reliable and skilled mortgage broker!
Exceptional Mortgage Assistance from Pete
Pete was a true lifeline during these turbulent times. His unwavering support and expertise in navigating the ever-changing mortgage landscape made the process remarkably smoother. His dedication and ability to secure a mortgage despite the challenges were truly invaluable. Highly recommended for anyone seeking a reliable and knowledgeable mortgage broker.
Excellent service from Chamelo
I would highly recommend Pete, he did our remortgage with such care and professionalism.
Great support and guidance
We contacted Sam Norfolk on a recommendation, and we're so pleased that we did. Apply for a re-mortgage over the past few months could have been incredibly stressful, especially with the current rates. Sam guided us through the whole process with great knowledge, answering all of our questions and explaining the process. We were up against some tricky deadlines and budgets, but with Sam's expertise we were able to find a mortgage that works for us - well ahead of schedule. We couldn't have do any of it without him - thanks Sam!
First time buyers
Highly recommend Sam to deal with your mortgage!
He made my experience so effortless when buying my first house, not a single question went unanswered, and completely put my mind at ease.
He explained every step of the way and made sure everything was fully understood by both me and my partner before we signed anything!
We will be using Sam again for our up and coming remortgage.
Thankyou Sam!
Good experience
Good communication and really informative. Ben really helped make our house purchase go much more smoothly.
Highly Recommend!
I contacted Pete after seeing a recommendation and I’m so glad I did. Looking to buy a second property I wanted a better understanding of costs and mortgage offers. Pete was thorough to understand my requirements and spent time really invested. This led to my best possible offers which I then was able to proceed once I’d found my home. Thank you for all your help and quick responses, it made the process a lot smoother.
Chamelo - first class service
I have never used a service like this before and I am really glad that I did. Ben at Chamelo made the whole process stress free and very easy. I was kept informed at every stage of the process, it was the easiest house purchase I have ever been through.
Ben was great
Ben was great! Kept me in the loop with updates each week. Thanks!
Thank you Ben!
As first time buyers, buying a house was a complete minefield. From the start Ben broke down every single step for us and was there for every last minute panic and silly question from us. Ben made us feel relaxed in a very stressful time and was extremely patient explaining how things work regarding the Mortgage process and getting us the best possible Mortgage. With my other half being self employed we were worried it wouldn’t be as straight forward as other people’s experiences, but Ben was able to support and advise what paperwork she needed to send over, for Ben to submit our mortgage application with ease. Ben was always just a text or a phone call away and always replied quick and efficiently. We will never forget at the beginning of the year, we were on holiday in the middle of Rome and we received a voice note from Ben saying our mortgage was accepted, that memory will stick with us forever. And that is all down to Ben for getting the process through easily and promptly. Ben helped us chase solicitors on our behalf and helped keep the process moving forward. Ben was also able to advise and put in an application for health and building insurance for us both on our behalf.
We couldn’t imagine going through the process without Bens help and support. Ben really cut some of our stress away and we really couldn’t thank him enough.
Thank you Ben,
Oliver and Jordan.
I randomly contacted Sam Norfolk on…
I randomly contacted Sam Norfolk on LinkedIn to ask some property/mortgage related questions. We then ended up processing a re-mortgage application with Sam to renew our expired fixed rate. Sam has been absolutely amazing from the amount of advise and guidance he gave us so that we can make the right financial decisions. He worked efficiently through our case and was ALWAYS available to answer all our questions even outside of office hours. He recommended us the best solicitors and stayed in touch with them saving us the time to chase. The remortgage was completed within 2 weeks of putting an application through and we were so delighted to have our funds so quick. I cannot thank Sam enough for everything he has done for us. I would highly recommend him and he will be my mortgage broker for all my future property related matters. Thank you so much Sam !!
Buying a house is stressful but Sam…
Buying a house is stressful but Sam Norfolk-Booth from Chamelo couldn’t help us enough! He was extremely knowledgeable and supportive. Sam was always on hand for our questions and made the process a breeze. He is extremely professional and it’s clear he wants the best for his customers. We had to change the mortgage a few times and this wasn’t a problem. We wouldn’t hesitate to use Sam again as he takes all the stress away! We really appreciated his hard work ethic and support. Thanks to Chamelo and 100% thanks to Sam!
The Best Service You Could Ask For
I honestly had the best service and help from Ben at Chamelo. Ben went above and beyond to help me with my first time mortgage and made me feel very comfortable even though it was all new to me. Very kind and trustworthy which is a massive relief when it comes to dealing with money etc. Thank you so much!! x
Friendly, trustworthy & professional
Pete really was fantastic with helping us to remortgage. The way that explained to us, all of our options and minimised the fear of mortgage related ‘jargon’, was really appreciated. He made sure through every step of the way that we knew what was happening & what our next steps were. We definitely recommend Pete or his other colleagues at Chamelo as this is the second mortgage that they have successfully helped us to get. Thank you for all of you help!

Reply from Chamelo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







