Weber SP-S-335 purchased recently. The folks at Chadwick's did a fantastic job with the purchasing process. The BBQ came into the store in a timely fashion, I drove down and picked it up. The folks at... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I never felt like I was being SOLD a product, just given honest, helpful advice about their vast inventory of electric fireplaces. There was no upselling. The product arrived on time and just as expe... See more
Company replied
The folks here at Chadwick’s were so helpful and gracious I cannot begin to say how much we enjoyed dealing with them It was so well worth the drive from Don Mills to there store in Hamilton And we’d... See more
Company replied
Company details
Written by the company
Chadwicks & Hacks - the one stop shop for all your indoor/outdoor needs! With over 60 years experience we are THE go-to BBQ & Fireplace Store. Whether it's a new grill, fireplace, accessory, or even parts, Chadwicks & Hacks has you covered. We even have a certified team of professionals that can service gas lines, fireplaces, BBQs, small/large appliances, and much more! At Chadwicks & Hacks, quality is important; that is why we have the lowest prices and best selection of your favorite brands, such as Majestic, Napoleon, Regency, Valor, Dimplex, and more.
Contact info
682 Fennell Avenue East, L8V 1V4, Hamilton, Canada
- 1-800-310-9831
- sales@chadwicksandhacks.com
- chadwicksandhacks.com
4.8
Excellent
2K reviews
Replied to 87% of negative reviews
Typically replies within 24 hours
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Service & parts in stock
Great service, quick service and importantly good inventory available for the customer.
11 June 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the great review, Barry! We're so glad we had the part you needed for your Napoleon BBQ in stock and ready for same-day pickup. Fast service and a well-stocked inventory are things we really strive for, so it's great to hear that came through in your experience. We appreciate your support and hope you have an awesome BBQ season! 🔥🔥🔥
Not sure what you need?
I came into Chadwick’s not knowing what I really wanted in an outdoor kitchen. I was guided by the expert staff and had a great buying experience. During the installation I had a couple questions and they were one phone call away
Thsnks
4 June 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Tom! We’re glad our outdoor kitchen specialists could help guide you through the process and make your project a great experience from start to finish. Don’t hesitate to reach out if you have more questions down the road — we're always here to help. Happy grilling! 🔥
Real customer service
Always great and friendly customer service. I recently purchased a second fireplace from Chadwicks only to find out it was missing parts and had some minor damage. Upon speaking with customer service I was quickly forwarded to the manager and ensured I would be taken care of. The fireplace I had bought was not in stock but was given another option for the same price and had it ready for me within 20 min of my phone call!
10 June 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Ryan! We really appreciate your continued support and are glad we could make things right quickly with your fireplace order. It’s great to hear our team was able to get you a replacement option right away and turn the situation around. Enjoy your new electric fireplace, and thanks again for the kind words!
Knob for bbq.
Frost one was cracked. Second was wrong part. Third time was correct part. Customer sever was great.
3 June 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, Frank. We're sorry for the hiccups with the first two buttons, but we’re happy to know that the 3rd time was the charm! We're glad could get things sorted and get the right part to you, to get your Weber BBQ back in working order.
We really appreciate your patience and understanding. It was a pleasure helping you out. Happy grilling! 🔥🔥🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks, Jeffery! We’re glad we had everything you needed for your Masterbuilt smoker, all in one stop. We appreciate the review, and happy smoking!
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks, Andy! We’re glad everything went smoothly with your BBQ delivery, setup, and gas line installation — just as promised. Enjoy your new Napoleon, and happy grilling! 🔥🔥🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the kind words, MA! We're thrilled to know that our team provided great service with fireplace service at your home and with your in-store purchases. We hope to see you again soon!
Webpage was easy to navigate
Webpage was easy to navigate, they had what I was after in stock and at a comparable price to big box stores. Shipping was as fast as anywhere else
4 June 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Matt, for the excellent review! We're so pleased to hear that your shopping experience was easy and that you received your new smoker cover quickly. We appreciate your support of our small business!
I ordered online
I ordered online. The delivery was great and the communication about the delivery was amazing.
The gentleman that made the delivery did a great job.
26 May 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Sherry! We’re really glad to hear that your order experience went smoothly and that you were happy with the communication along the way. We'll be sure to pass along your message about the delivery to Jay; he'll appreciate your kind words. Enjoy your new smoker!
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much for the kind words, Dale! We're glad to hear you had a great experience with Dylan and the team. Enjoy your new Broil King BBQ, and happy grilling! 🔥
The only complaint i have is ...
The only complaint i have is them using the Signature on delivery.
I'm never home in the week days and would appreciate just a drop off.
I missed my delivery and then have to make an hour round trip to purolator to retrieve it.
29 May 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, Tom! We’re glad you got the parts you needed for your Napoleon BBQ. To help prevent lost or stolen packages, we ship with a signature required by default, but we're always happy to ship without one if requested -- we’re here to make things as easy as possible. Happy grilling! 🔥🔥🔥
Best place to buy bbq items
Always seem to have the parts and supplies needed for the perfect bbq. Fast shipping and very good prices.
30 May 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks, Kevin! We’re so glad to hear you’re happy with the selection, prices, and fast shipping. It’s great to know we had what you needed for your Napoleon BBQ. Happy grilling! 🔥🔥🔥
Only place I could find brushes B&D Mower
Only place I could find brushes for an older B&D mulching mower. Amazon was twice the price!
Happy to not have to buy a new mower.
Brushes were an exact fit.
27 May 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for taking the time to share a review, Tom! We're so pleased that we had the Black & Decker parts you needed to get your lawnmower back in working order (and at a great price too.) it's always a win when you can keep good equipment running!
Pot top handle
Product was a perfect fit. Shipping was reasonable and product was received 2 days sooner than promised.
20 May 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks for the great review, John! We're glad to hear the replacement handle was a perfect fit and that it arrived ahead of schedule.
Helpful advice, on-time delivery.
Very good sales advice and product knowledge, and delivery at the time arranged. All good!
12 May 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thanks so much, Frank! We're glad to hear you were happy with the advice and product knowledge from Dylan, and that your Crown Verity BBQ was delivered right on time. Enjoy the grill, and don’t hesitate to reach out if you need anything else!
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Maryanne! We're so glad to hear you're happy with your new Napoleon BBQ and that both our products and service continue to hit the mark. We appreciate your kind words and look forward to helping you again soon!
What an awesome experience
What an awesome experience. From ordering to delivery. Very fast response rate. We had our new barbecue assembled - it was delivered in excellent condition in a short time. We wanted to use a local company and so glad we found Chadwick’s and Hack’s.
13 May 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you for the awesome review, Donna! We're so pleased that our team provided an excellent shopping experience with your new BBQ, from the initial purchase through delivery. We appreciate your support of our local business, and we're very glad that you found us too! Happy grilling 🔥🔥🔥
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you, Nicole, for your kind words! We work hard to provide excellent, knowledgeable service and we're so pleased that shone through in your experience. Happy grilling!
Great local business
Chris was great, very accommodating. Price was good and we were very happy to support local.
5 May 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you so much for the kind words! We’re glad to hear Chris took great care of you and that you’re happy with your new table for the Weber Searwood smoker. We really appreciate your support for our local business — it means a lot to us. Happy grilling!
Great experience (as always) and…
Great experience (as always) and wonderful customer service. Always a pleasure to deal with this Company as we especially appreciate the personalized service. Thank you again and yes, we will be back. Such a pleasure.
9 May 2025
Reply from Chadwick's & Hack's Fireplace & BBQ
Thank you so much, Jayne! We’re thrilled to hear that you had another great experience with us. Sarah will be so happy to know you appreciated her personalized service with your new Weber BBQ. We truly value your continued support and can’t wait to welcome you back again. Happy grilling! 🔥🔥🔥
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