Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Huge thanks to Kirsty Almond at Chadwell Telecom for her outstanding support! I had an urgent issue with my work phone just before an important patient call, and Kirsty went above and beyond to get it... See more
Company replied
Ashleigh (and Luca on our initial contact with you) were both extremely helpful, knowledgeable, accommodating, creative, kind and supportive in our stressful hacking circumstances. They were available... See more
Company replied
Chadwell gave the personal touch. The every customer service person I’ve spoken to has been brilliant and helpful. Really friendly, no automated messages etc. can’t recommend them enough.
Company replied
Company details
Written by the company
Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.
Contact info
The Stalls Shifnal Manor, TF119PB, Shifnal, United Kingdom
- 0330 043 2006
- info@chadwelltelecom.co.uk
- chadwelltelecom.co.uk
4.8
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Here’s hoping
From start to finish the help I got was first class here’s praying that the signal I recieve is as good.
7 April 2026
Reply from Chadwell Telecom
Hi Rhona,
Feel free to contact us if you need anything, we are here to help if you need to speak w to anyone for technical advice, feel free to drop me an email or call anytime.
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Alena @ Chadwell
Reply from Chadwell Telecom
Hi Trevor,
I am so happy to hear that you found our services easy and no Hassell!!
Please feel free to make contact with any other questions you may have, it is always a pleasure to help and keep in touch with our customers throughout your contract with us.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Reply from Chadwell Telecom
HI Georgina,
Thanks for the review, It 's great to hear that you are happy with the advice and help that you received.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Ashleigh @ Chadwell Telecom
Made easy by your process
27 March 2026
Reply from Chadwell Telecom
Hi Alan,
Thanks for the review, we are glad it was seamless and you found this an easy process.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Stuart @ Chadwell Telecom
Marco and the team were extremely…
Marco and the team were extremely professional and helpful throughout the process.
23 March 2026
Reply from Chadwell Telecom
Good morning Steve,
Thanks for the review, It is lovely to hear that you are happy with the a help and service received.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Georgia @ Chadwell Telecom
Marco was an amazing gentleman…
Marco was an amazing gentleman explained everything to me and had loads patience with me as I’m not very good with understanding phones at all 🥴
23 March 2026
Reply from Chadwell Telecom
Hi Anita,
Thank you for your review,
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Joe @ Chadwell Telecom
Experience of staff
20 March 2026
Reply from Chadwell Telecom
Alexander,
Thank you so much for your review, it is great to hear you are happy with our services.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
Marco was professional and went the extra mile to provide me with great offer
Marco was professional and went the extra mile to get me great deal on unlimited data contract for Samsung galaxy. He was very efficient in sending the contract over for me to sign and provided me with clear guidance on the next steps in terms of delivery and keeping my old number. Very happy with the service received from Marco made the process simple. Thank you Marco.
16 March 2026
Unprompted review
Reply from Chadwell Telecom
Hi Shafia,
Thank you for the kind review, its really makes us happy to know that you are happy with our customer service and support.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Ashleigh @ Chadwell Telecom
Fabulous staff
Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to help is fantastic, and it is much appreciated. So many companies just do the bare minimum, so it has been so refreshing to have someone go above and beyond.
Very happy!
😊
10 March 2026
Unprompted review
Reply from Chadwell Telecom
Hi Andrew,
Thank you for the fantastic review, don't forget we also offer a refer a friend scheme too!!!
Please don't hesitate to make contact with any other questions you may have, it is always a pleasure to help and keep in touch with our customers throughout your contract with us.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Marco @ Chadwell
Highly recommended
After a problem with a new SIM card we spoke to Ashleigh who could not have been more helpful, understanding and professional whilst attempting to resolve the issue. We would once again like to thank her and the company for the eventual outcome and can recommend them most highly
27 February 2026
Reply from Chadwell Telecom
Hi Mike,
Thank you so very much for the great review, its great to know that you are happy.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Ashleigh @ Chadwell Telecom
Great communication and service
Great communication and service. Fixed my issue quickly from a friendly and efficient staff
20 February 2026
Reply from Chadwell Telecom
Hi Nigel,
Thank you for taking the time to leave me a review, I really appreciate you taking the time. I am glad I was able to fix your problem quickly and you were happy with the service provided.
If you have any questions or need help in the future, please feel free to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Kirsty Almond @ Chadwell Telecom
Great company and fantastic service
Id like to thank you for being so professional and making the process absolutely fantastic. Luca was great got me a great deal and put me at ease great guy very knowledgeable absolutely fantastic thank you
20 February 2026
Unprompted review
Reply from Chadwell Telecom
Hi Andrew,
Thank you for the review, its great to know that your happy so far with our services.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Luca @ Chadwell Telecom
Excellent experience!
I spoke with an Account Manager named Luca who was really professional and amazing to work with. He quickly gave us amazing offers and opportunities to save money and he delivered on his promise to call back at a specific time and he was so patient and understanding with our situation.
11 February 2026
Unprompted review
Reply from Chadwell Telecom
Hi Diana,
Thanks for your lovely review!
It is great to hear that your happy with your account manager and the service he provided and will continue to provide throughout your time with Chadwell.
Please don't hesitate to make contact with any other questions you may have, it is always a pleasure to help and keep in touch with our customers throughout your contract with us.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
Fantastic service on changing supplier
After my monthly payment was increased by over 7% I decided to seek a more reasonable supplier and checked Switcheroo. I was contacted by Luca di Giovanni from Chadwell Telecoms and he took great care in questioning me to understand my current situation and future requirements. He has provided me with a new supplier which is £45 per month less expensive and a fast changeover date.
I would highly recommend this company and thank Luca for his professional and knowledgeable service.
9 February 2026
Unprompted review
Reply from Chadwell Telecom
Hi Lambert,
Thanks you so very much for taking the time to leave me a review. I am so please you are happy with my services so far, please remember you can call me anytime with any questions and we also have a great customer support team who are always happy to help.
You also have a portal that you can log into please get in touch if you would like help accessing this.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Luca @ Chadwell Telecom
Very helpful for great deals
Very helpful and understanding for myself and my husband finding us great deals that we couldn’t turn down.
30 January 2026
Unprompted review
Reply from Chadwell Telecom
Hi Caitlin,
Thank you for the review, its great to know that you are both happy with our services.
If you have any questions or need any advice in the future, don't hesitate to contact us at support@chadwelltelecom.co.uk or call and be put straight through to your account manager, who will be happy to help you on 0330 043 2006.
Kind Regards,
Kirsty Almond @ Chadwell Telecom
Unwanted Cold Calling
This company keeps calling me despite having no prior knowledge of them. I've never reached out to them and I have no interest in their services. Please stop.
17 November 2025
Unprompted review
agent was friendly and helpful
13 November 2025
Reply from Chadwell Telecom
Hi Alan,
Thank you for your review. We aim to provide the best support and service to all of our amazing customers, so it is really nice to see we are achieving that!
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regard
Ashleigh @ Chadwell Telecom
Excellent support
Excellent support
We received quick, accurate support from Kirsty Almond, Technical Service Manager. thank you and your team
6 November 2025
Reply from Chadwell Telecom
Hi Tracy,
Thank you for such a lovely review. We are always available to speak to with regards to any technical advice, feel free to drop me an email or call anytime.
Please do recommend Chadwell, as we offer a refer a friends scheme too !
Please don't hesitate to get in touch for any help you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Kirsty @ Chadwell
Reply from Chadwell Telecom
Hi Paul,
Thank you so much for your review, it is great to hear you are happy with our services.
If you need any further help please call us on 03300432006 or drop an email to support@chadwelltelecom.co.uk.
Kind Regards,
Kirsty @ Chadwell Telecom
I had some trouble with my phone…
I had some trouble with my phone something to do with the portal, I couldn't use my phone for incoming or outgoing calls. I was very pleased with the way Neil and Ashleigh dealt with the situation and they had my phone back up and running in no time. Thank you both for your time and patience with me.
17 September 2025
Unprompted review
Reply from Chadwell Telecom
Hi Penny,
I am glad we were able to help fix the Network issues you were facing.
Please don't hesitate to make contact with any other questions you may have, it is always a pleasure to help and keep in touch with our customers throughout your contract with us.
We are always here to help, if you have any questions or problems you can call Support on 03300432006 or email support@chadwelltelecom.co.uk
Kind Regards,
Ashleigh @ Chadwell
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.