Chadwell Telecom Reviews 

192
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and willingness to go above and beyond. Many people highlight the outstanding customer service, noting quick responses, clear explanations, and a patient approach. The overall service is frequently described as excellent, with reviewers appreciating the efficiency and ease of processes, often securing great deals. Reviewers frequently highlight individual staff members for their exceptional support and ability to resolve issues swiftly. Customers feel well-informed and supported throughout their interactions, making the experience smooth and stress-free.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, politeness, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many describing it as great from start to finish,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Marco Adaggio made getting a new phone easy, affordable and genuinely helpful. He was so kind and was able to put any worries I had at ease. A follow up email to say that he was always available to... See more

Company replied

Rated 5 out of 5 stars

Ashleigh (and Luca on our initial contact with you) were both extremely helpful, knowledgeable, accommodating, creative, kind and supportive in our stressful hacking circumstances. They were available... See more

Company replied

Rated 5 out of 5 stars

What a great deal. I am so glad I saw your ad on Facebook. £15.00 a month for EE service through Chadwell. Why wouldn't you sign up? The customer service is outstanding, data, calls and message... See more

Company replied

Rated 5 out of 5 stars

I had some trouble with my phone something to do with the portal, I couldn't use my phone for incoming or outgoing calls. I was very pleased with the way Neil and Ashleigh dealt with the situation and... See more

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Supplier of mobile devices, airtime contracts, VoiP and Unified Comms. At Chadwell, excellence is our standard. We're dedicated to delivering state-of-the-art solutions that redefine industry standards, all while ensuring uncompromising quality. Our commitment to innovation means our clients have access to cutting-edge technology at the most competitive prices in the UK market. Our ability to offer top-tier services without sacrificing exceptional customer care and ongoing support sets us apart. While other providers may compromise on service to keep costs down, we prioritise affordability and excellence. Our cost-effective approach is all about empowering our clients. We leverage software-based solutions, eliminating the need for expensive hardware. This not only streamlines efficiency but also puts the power in our clients' hands, allowing them to tailor their services to their exact needs. With Chadwell, you can expect the latest technology paired with unparalleled support without straining your budget.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(192)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service and process made…

Great customer service and process made easy. Very grateful to Joe for sorting it all out.

26 February 2024
Unprompted review
Chadwell Telecom logo

Reply from Chadwell Telecom

Hi Susan,

Thanks for your review, its great to hear it was an easy switch.

If you require any assistance, customer service is available on 0330 043 2006.

Kind regards,
The Chadwell Team

Rated 5 out of 5 stars

Efficient, Professional and Truly Wonderful Service

Efficient and Truly Wonderful professional service from Mike and the Chadwell Team. The personal attention to detail was truly refreshing and i can highly recommend using their services. My business is secured for the future without question. Thank you again Mike personally for all of your support, advice and continued help

23 February 2024
Unprompted review
Chadwell Telecom logo

Reply from Chadwell Telecom

Hi Sarah,

Many thanks for taking the time to leave a review, Its great to hear your happy with the service provided, You should already have Mikes direct line, but if you need us, customer service is also available on 0330 043 2006

Kind regards,
The Chadwell Team

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