C.Gars Ltd Reviews 29,547

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,764 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's expertise and helpfulness in guiding them through product choices. The quality of the products, particularly the cigars, is frequently commended, with many noting their freshness and excellent condition upon arrival. Reviewers also appreciate the fast and reliable delivery service, often mentioning the careful packaging that ensures items arrive safely and humidified. The website's ease of use and the overall smooth ordering process contribute to a highly positive shopping experience. However, some customers also noted that not all cigars have reviews, making it a gamble for those unfamiliar with certain types. A few other people also felt that the smoking experience of some cigars was rough or that the size was not to their preference.

What people talk about most

Product

Customers consistently note positive experiences with product quality, selection, and value, often... See more

Service

Reviewers consistently highlight positive aspects of service, with many praising the excellent and reliable... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of products,... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I simply love superb Cgars! They make shopping online a breeze, great at delivering and packing whatever you order and while they stock a great range of Cuban and New World cigars, their exclusives a... See more

Company replied

Rated 5 out of 5 stars

A great company that prides itself on being a go-to for all your tobacco needs, from cigars to pipe tobacco. Been an avid customer for many years and always look at their "New In" page every morning... See more

Company replied

Rated 5 out of 5 stars

Been coming here for years. Love the website, so easy to find what I fancy each time I visit with great filters and competitive prices. Service is exceptional with expert opinion and extra goodi... See more

Company replied

Rated 5 out of 5 stars

Been shopping for some tobacco flavouring sprays, found the widest range being in stock only here. Prompt dispatch, order was nicely packed, with a couple sweets as a lovely bonus, little things that... See more

Company replied


Company details

  1. Cigar Shop
  2. Alcohol Store
  3. Tobacco Shop
  4. Tobacco Supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

30K reviews

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Asks customers to review

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4.9

All reviews

(29,547)

3,471 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value and prompt delivery.

Good value and prompt delivery.

10 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Richard,

Thank you for your feedback.
We’re glad we made your experience with us a great one and will be happy to help you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

New cigars

New cigars, very much worth trying. Thank you.

3 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Phil,

We really appreciate you taking the time to leave us your 5* review. It means a lot to the whole team, and we’d love to have you back very soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Quality products and fast shipping

Quality products and fast shipping

2 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Joshua,

Thanks for the 5* review.
Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Delivered within 24 hours as promised. Well packed with an addition of a few sweets. Had first cigar on Sunday and was a wonderful smoke. Thanks once again.

9 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Shaun,

Thank you for the lovely review. We are grateful for your custom and so pleased to hear you are happy with our service and pricing as well as our selection of products.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

I love trying different cigars

I love trying different cigars of most types except the full strength cigars, I've never had a complaint about any of the cigars I've purchased.

9 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Steve,

Thank you for the lovely review. We are grateful for your custom and so pleased to hear you are happy with our service and our selection of products.

Kind Regards
Michelle - CGars Ltd

Rated 4 out of 5 stars

Disappointing availabilty…

Disappointing to see availability reducing. Problem with Cuba?

5 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Chris,

Thank you for your review.
This is appreciated. Sadly, Cuban cigars have become increasingly difficult to find in the UK. Many smokers are noticing limited availability, inconsistent restocks, and rising prices across popular lines. This is not a temporary disruption. The current Cuban cigar shortage reflects long-term changes in global supply, demand, and market strategy.

Please do not hesitate to contact us to check stock availability/alternative choices.

Kind Regards
Michelle - C.Gars

Rated 5 out of 5 stars

Prompt as always and very happy with …

Prompt as always and very happy with my cigars. They are always packed well. I love the little chocolate that comes with them. That's a nice touch.

9 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Rob,

Thank you for your five-star review.
We're thrilled to hear you had such a positive experience and hope to see you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Regular visitor to the CGars Leeds…

Regular visitor to the CGars Leeds lounge. Friendly service. Relaxing lounge.

The online delivery service is good, reliable and easy to use.

9 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Nicholas,

Thanks for your glowing review! We're so happy you enjoyed your experience with us.

We look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Wouldn't shop anywhere else.

Been coming here for years. Love the website, so easy to find what I fancy each time I visit with great filters and competitive prices.

Service is exceptional with expert opinion and extra goodies when my purchase arrives. Cigars always come in a sealed bag with a disposable humidity sachet, a reinforced cardboard box and bubble wrapped envelope.

I wouldn't shop anywhere else.

9 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Adam,

Thanks so much for your review.
We love getting feedback about our products and service and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Great selection of cigars with lots of…

Great selection of cigars with lots of information about them. My second order with them and my cigars arrived in a reused cigar box to keep them safe which i thought was brilliant. Cigars packaged with a boveda pack to keep them humidified. Fast delivery..perfect really

9 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Daniel,

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service and products.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Great experience ordering from C.Gars

Great experience ordering from C.Gars. Lovely cigars at a great price, nice touch sending the order in a cigar box.

9 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Lewis,

Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Great Company

Good range of products and excellent delivery timing.

31 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear David,

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Highly Recommended

simple, prompt, seamless.

1 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Paul,

We’re really grateful and appreciate you taking the time to share your rating with us.

Glad to hear you're happy with your order and our service.

Kind Regards
Michelle - C.Gars Ltd

Rated 5 out of 5 stars

Always first class

Always first class, many thanks.

8 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Niall,

Thanks so much for sharing your experience with us.

We hope to see you again soon!

Kind Regards
Michelle - C.Gars Ltd

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Always different offers available.

1 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Kevin,

Thank you for your review. Glad to hear you are pleased with our service, products and range of offers! We hope to hear from you again soon.
Kind Regards
Michelle - C Gars Ltd

Rated 5 out of 5 stars

Fast delivery AAA

Fast delivery AAA

8 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Paul,

Thank you for your review , it is much appreciated. We hope to hear from you again soon.

Kind Regards
Michelle - C Gars Ltd

Rated 5 out of 5 stars

Hassle free cigar shopping

Quicjk and easy ordering, fast delivery too. Definitely will use again

30 May 2026
Unprompted review
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear David,

Thank you for your 5* review.
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good descriptions, the glossy magazine helped aswell

8 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear George,

Thank you for your feedback.
We’re glad we made your experience with us a great one and will be happy to help you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Another order handled perfectly.

I ordered three extremely beautiful, empty cigar boxes this time, along with 200 miniature cigars and a couple of larger cigars for those times that allowed for relaxation and a longer smoke.

The cigars were for my wife, the boxes were for me. I'm taking longer to grow up. I'm 54 and still play with the empty box rather than wanting something that may have been gifted inside the box. I think all parents can relate to the kids wanting to play with the box that the gift comes in, at least as much as they enjoy utilising or playing with the gift itself.

As usual, C.Gars delivered on time with everything appropriately packaged as opposed to overly packaged. The items arrived in good condition, having not suffered remotely from the trials of delivery by mail.

The empty cigar boxes were in far better condition than I had dared hope. As with all of the empty cigar boxes there is the caveat that they may contain marks from use. I was really pleased to see the added bonus of all three boxes being completely blemish free.

Thank you again, C.Gars, for another order handled perfectly by your good selves. As always, I'll be back.

1 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Daniel,

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service and products.
Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to seeing you again soon.

Kind Regards
Michelle - CGars Ltd

Rated 5 out of 5 stars

Good service

Fast delivery. Good products. Overall Good experience.

14 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Dear Nikki,

Thank you for the lovely review. We are grateful for your custom and so pleased to hear you are happy with our service and pricing as well as our selection of products.

Kind Regards
Michelle - CGars Ltd

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