C.Gars Ltd Reviews 29,504

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,764 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's expertise and helpfulness in guiding them through product choices. The quality of the products, particularly the cigars, is frequently commended, with many noting their freshness and excellent condition upon arrival. Reviewers also appreciate the fast and reliable delivery service, often mentioning the careful packaging that ensures items arrive safely and humidified. The website's ease of use and the overall smooth ordering process contribute to a highly positive shopping experience. However, some customers also noted that not all cigars have reviews, making it a gamble for those unfamiliar with certain types. A few other people also felt that the smoking experience of some cigars was rough or that the size was not to their preference.

What people talk about most

Product

Customers consistently note positive experiences with product quality, selection, and value, often... See more

Service

Reviewers consistently highlight positive aspects of service, with many praising the excellent and reliable... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of products,... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I simply love superb Cgars! They make shopping online a breeze, great at delivering and packing whatever you order and while they stock a great range of Cuban and New World cigars, their exclusives a... See more

Company replied

Rated 5 out of 5 stars

A great company that prides itself on being a go-to for all your tobacco needs, from cigars to pipe tobacco. Been an avid customer for many years and always look at their "New In" page every morning... See more

Company replied

Rated 5 out of 5 stars

Been coming here for years. Love the website, so easy to find what I fancy each time I visit with great filters and competitive prices. Service is exceptional with expert opinion and extra goodi... See more

Company replied

Rated 5 out of 5 stars

Been shopping for some tobacco flavouring sprays, found the widest range being in stock only here. Prompt dispatch, order was nicely packed, with a couple sweets as a lovely bonus, little things that... See more

Company replied


Company details

  1. Cigar Shop
  2. Alcohol Store
  3. Tobacco Shop
  4. Tobacco Supplier

Information provided by various external sources

We do, without question, have the largest range of cigars and accessories in the UK, that I am fairly certain of. Prices: Our prices are very competitive and we like to think of ourselves as the 'Asda' of the cigar business. However, we will always guarantee to price match any bonafide cigar specialist in the UK and we will not be undersold! Best Service! Best Quality! Best Value!


Contact info

4.9

Excellent

TrustScore 5 out of 5

30K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Brilliant as always

Brilliant as always - both in terms of service and the speed of delivery.

18 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi PAE

We are so happy to hear you enjoyed our service and delivery speed. Thank you for your kind words!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

First class

As always a first class service & delivery

18 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Rich

We're happy you consistently receive first-class service and delivery from us. Thank you!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Excellent

Excellent, lightning quick service as always, so I keep coming back!

18 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Mark

We're so glad you appreciate our quick service and thank you for your continued custom! Thank you for your kind words.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great service

Great service, great selection and very speedy delivery

18 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

HI Darren

We're delighted you enjoyed our service, selection, and speedy delivery. Thank you!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great evening with Roy and the team at…

Great evening with Roy and the team at the sampling event, full of knowledge and always a good bunch of guys there.

18 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Andrew

We're so glad you had a great evening at our sampling event! We appreciate your kind words about our team's knowledge and camaraderie.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Good choice

Good choice, good prices, fast delivery.

10 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Neil

We're delighted you enjoyed our selection, prices, and fast delivery!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great cigars always excellent service

Great cigars always excellent service
Love this shop

9 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Nathan

We truly appreciate your wonderful feedback and 5* review! We are so pleased you enjoy our cigars and service.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great selection of cigars which arrive…

Great selection of cigars which arrive well packaged and on time always.

Also very helpful and reply to any questions promptly.

25 March 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Ian

We truly appreciate your 5* review! We're delighted to know you value our selection, packaging, and prompt customer service.

Kind Regards
Hayley - C Gars Ltd

Rated 4 out of 5 stars

Everything I ordered was available it…

Everything I ordered was available it was royal mail that was quite slow.

14 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi David

We're glad everything you ordered was available. We appreciate your feedback about the delivery speed, should you ever have a problem then don't hesitate to get in touch and we will be happy to assist!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great experience

Great experience, fast delivery and lovely cigars at an affordable price point.

17 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Daniel

We appreciate your fantastic review! We are so pleased you enjoyed your experience with our fast delivery and lovely cigars.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Great selection

Great selection. Fast delivery. Highly recommended.

17 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi David

We're so glad you enjoyed our selection and fast delivery! We appreciate your recommendation.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

Another happy experience purchasing a…

Another happy experience purchasing a sampler , this was the Ultimate House Brands from C.Gars plus the try a mystery cigar for £10 that always means you get a great cigar at practically half price and this one was a Kristoff GC robusto in a delicious maduro wrap ..definitely buying it again …as usual everything beautiful packaged and delivered in perfect condition..with a few C.Gars mints 😊

29 May 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Tim

We truly appreciate your wonderful review! We are so pleased to hear you enjoyed the sampler and the mystery cigar. It's great that the Kristoff GC robusto was such a hit. We look forward to your continued custom.

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

First Class service all the way!

Everything from the layout of the website to ordering, paying and delivery is 1st class.
Easy to use and great info about the products - you know exactly what you're getting.
Will absolutely be a repeat customer - many thanks

3 September 2025
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Mart

We are delighted to hear you found our website, ordering, and delivery processes to be first-class. We appreciate your kind words and look forward to your continued custom!

Kind Regards
Hayley - C Gars Ltd

Rated 5 out of 5 stars

An all round Excellent company

Excellent service, fast delivery the pipes were well packaged and protected,Web site easy to navigate.over all attention to detail,and the pipes are fantastic quality, an all round good buying experience with your company.

17 June 2026
C.Gars Ltd logo

Reply from C.Gars Ltd

Hi Harry

We appreciate you taking the time to leave a review! We're happy to hear that you received excellent service. It's great to know you found our website easy to navigate and was impressed with the quality of our products.

Kind Regards
Hayley - C Gars Ltd

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