I don’t agree with all of their policies, but they’ve consistently done right by me when I reach out to them or have issues. My therapist Valentina is also a literal lifesaver, couldn’t have asked for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a social worker in mental health, I never really thought I’d be the one on the other side of the office. Over the past year, I struggled with a lot of mental health issues that I didn’t realize I h... See more
Company replied
I made such a great connection with my original provider and was extremely distraught she left the platform out of the blue. I was super nervous on having to build rapport with a new provider. Since c... See more
Company replied
I started cerebral almost 3 years ago now and it changed my life for the better. I have tried countless other therapist, programs, and medications with zero success. Then I came across cerebral postpa... See more
Company replied
Company details
Written by the company
Cerebral provides high-quality online therapy and responsible access to mental health medication. Affordable treatment plans and our user-friendly app allow you to get the mental health support you need easily. Mental Wellness Designed for You: You’ll get a personalized plan from a therapist, prescriber, or both in a safe and judgment-free space. We’re invested in your progress: Most online mental health platforms connect you with a clinician without a clear goal for your treatment. With Cerebral, you’ll always know where you’re going. Your therapist or prescriber will map a plan with you and give you the support you need to reach important milestones for your mental health. We’ll get to know you: Whether you need Therapy, Medication, or both, you’ll choose a clinician who specializes in your needs and schedule an intake session to get to know each other. You’ll get a personalized plan: Create a treatment plan together, specific to your goals. Take monthly assessments and track progress over time. Set milestones for feeling better: After 90 days of care, reflect on your progress and check in with your team to evaluate your progress.
Contact info
United States
- 415-403-2156
- support@cerebral.com
- cerebral.com
4.3
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointing Experience and No Refund Policy
I used Cerebral for just one day, and unfortunately, the experience was very disappointing. My consultation with the provider lasted barely five minutes, during which I was told that the support I needed would require medication they could not prescribe. Despite this, Cerebral refused to offer a refund, even though I had only used the service for a single day and received no meaningful help. It felt like a waste of time and money. I would caution others to be aware of their rigid refund policy before signing up.
31 July 2025
Unprompted review
Reply from Cerebral
Hello Antonio,
Thank you for bringing this to our attention. We sincerely apologize for the billing issues you encountered. We understand how frustrating that can be, and we want to make things right for you. Please look out for an email from our Client Engagement Team directly. Your satisfaction is our priority, and we appreciate your patience as we address this issue.
Warm regards,
Customer Engagement Team, Cerebral
Reply from Cerebral
Hello Paul,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Getting the results I needed right away…
Getting the results I needed right away without to terror of Dr offices and waiting. It was a wonderful experience. I had my meds that same day.
27 July 2025
Unprompted review
Reply from Cerebral
Hi Heather,
Thank you for choosing to share your positive feedback about Cerebral! Your kind words motivate us to keep pushing the bar higher.
If you need further assistance or have any questions, please feel free to reach out. We are here to help!
Best regards,
Customer Engagement Team, Cerebral
Super helpful
I really needed more support for my mental health as my stress rose over the last few years. Getting medication and support for the folks here has totally helped me feel like myself again.
28 July 2025
Unprompted review
Reply from Cerebral
Hello Lauren,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
This platform is a game changer
This platform is a game changer. It’s so wonderful to know that help is just a few moments away. My provider, Olga, is amazing and makes you feel instantly comfortable. She is extremely knowledgeable and actually listens. From making an appointment to filling a prescription, Cerebral makes it easy to get real help.
18 July 2025
Unprompted review
Reply from Cerebral
Hello Erin,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Wonderful Therapists, Doctors & Support Staff
Wonderful doctors and therapists. Quick responses from support on account questions and scheduling. Easy to use website and app. Easy and affordable way to get therapy without leaving your home!
3 February 2025
Unprompted review
Reply from Cerebral
Hello Jennifer,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
So happy I found Cerebral
I had tried other online mental health services in the past with mixed results, and decided to try cerebral after not finding the right match on the previous service I used. I've been so happy with the therapist I got matched with on cerebral. She's kind, really listens, and has been very helpful with helping me with my anxiety and ADD. There's no subscription fee, and you just pay per visit, which I really prefer as my schedule can vary.
I felt like the profiles for the therapists were very helpful in choosing someone, and also like the app design for keeping track of my progress.
22 July 2025
Unprompted review
Reply from Cerebral
Hello Arian,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
Best decision.
I finally took the big step and got into therapy. It has been one of the best decisions I’ve made in a long time. I got connected with an excellent therapist on the first attempt! She is knowledgeable, professional and compassionate in her practice and perfectly suited for the situations that I need help with. Thank you Cerebral for this invaluable service.
22 July 2025
Unprompted review
Reply from Cerebral
Dear Michael,
Thank you for taking the time to share your positive feedback about both your clinician specifically, and Cerebral! It's encouraging to hear about your experience with us, as our team consistently aims to provide high-quality care and service.
Please do not hesitate to reach out if you need further assistance or have any questions. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
5 years with cerebral…
I've been with cerebral for 5 years and they saved me when I had some of the worst depression I ever had in my life. They work really well with my insurance and I have no regrets working with them.
22 July 2025
Unprompted review
Reply from Cerebral
Hello Michelle,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
My provider was compassionate and…
My provider was compassionate and listened to my experiences with a couple of medications that are problematic for me.
10 July 2025
Unprompted review
Reply from Cerebral
Hello Sheila,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Best regards,
Customer Engagement Team, Cerebral
For me Cerebral has been a blessing
For me Cerebral has been a blessing. They take my work insurance and my co pay is very affordable for my therapy sessions. My therapist is the best and my prescriber is amazing. I couldn’t be happier with Cerebral.
14 July 2025
Unprompted review
Reply from Cerebral
Hi Arturo,
Thank you for sharing your positive feedback about Cerebral! Your kind words motivate us to keep pushing the bar higher.
If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Kind regards,
Customer Engagement Team, Cerebral
My therapist is absolutely amazing!
My therapist is absolutely amazing!! She really listens to me & tackles the issues at hand accordingly. She has wonderful energy & consistently guides me with positive thoughts while easing my mind in the most difficult times !
12 July 2025
Unprompted review
Reply from Cerebral
Dear Blake,
We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Kind regards,
Customer Engagement Team, Cerebral
So helpful
I have used this company before and I always come back. When you find your people who get you it just makes things so much easier.
17 July 2025
Unprompted review
Reply from Cerebral
Hello E. Plachte,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I can’t say enough about my therapist
I can’t say enough about my therapist. Her knowledge, expertise and real-life experience come together to form warm environment in which I feel safe to speak about the things I can’t anywhere else. She has become invaluable to my healing journey in a very short time.
12 July 2025
Unprompted review
Reply from Cerebral
Dear Mary,
Thank you for choosing to share your positive feedback with Cerebral! Your kind words about your clinician and experience truly encourage us to keep raising the bar.
Please do not hesitate to reach out if you need further assistance or have any questions. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
Very hard to get ahold of your…
Very hard to get ahold of your provider. Had to go days without medication
14 July 2025
Unprompted review
Reply from Cerebral
Hello IB,
Thank you for sharing your concerns about your medication and your recent experience with your care team. We empathize with your concerns and your well-being is our top priority.
I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you.
Our experienced team will carefully review your case and work closely with you to find a suitable solution. Your health and peace of mind are important to us, and we are here to help in any way we can.
Warm regards,
Customer Engagement Team, Cerebral
My therapist is awesome
My therapist is awesome! She listens to me and while really giving me the perspective of Black Female and our community. I love that I feel like I'm talking to a friend not rigid clinical type.
11 July 2025
Unprompted review
Reply from Cerebral
Dear Yolanda,
Thank you for taking the time to share your positive feedback about Cerebral, and your clinician! Our team consistently strives to provide high-quality care and service, so it's encouraging to hear that you had a good experience with us.
To say thank you, we wanted to share about our referral program. By sharing with others, you can help them enjoy the same awesome service that you experienced. Please visit our website at https://cerebral.com/refer/ to learn more!
We would like to thank you once again for your uplifting review. If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Best regards,
Customer Engagement Team, Cerebral
Palei Alfaro has been an exceptional…
Palei Alfaro has been an exceptional therapist since I began working with her last year. She consistently demonstrates genuine care and understanding during our sessions, creating a safe space where I feel heard and validated. Her knowledge and expertise are evident in how she guides me through difficult situations with practical strategies tailored to my specific needs.
What stands out most about Palei is her commitment to supporting me between sessions through thoughtful messages on the portal. These communications have been crucial during challenging times, providing encouragement exactly when needed. She balances compassionate listening with honest feedback that helps me recognize patterns and work toward meaningful growth.
Palei excels at positive reinforcement while still holding me accountable to my goals. She remembers details from previous sessions and follows up appropriately, which makes me feel valued as a client. Her approach is both professional and warm, creating an environment where therapeutic progress feels achievable.
I consider myself fortunate to have Palei as my therapist and would highly recommend her to others seeking support. She has been instrumental in my personal development journey.
10 July 2025
Unprompted review
Reply from Cerebral
Dear Gary,
Thank you for choosing to share your positive feedback about Cerebral and your exceptional clinician! We are encouraged to hear that you had such a good experience with us, as our team consistently strives to provide high-quality care and service.
Your feedback truly motivates us to keep raising the bar for our clients. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Again, thank you for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
Yes, this is the sign Cerebral is worth it
I will say this Cerebral has been amazing to me! I love picking my own doctors and the way I can choose my dates and times is a double win considering how life doesn’t stop but you may need too! Don’t walk run and get the help/assistance you seek !!
10 July 2025
Unprompted review
Reply from Cerebral
Hello Tiff,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
I love using Cerebral and I love my…
I love using Cerebral and I love my therapist Shari!
9 July 2025
Unprompted review
Reply from Cerebral
Dear Alisha,
Thank you for choosing to share your positive experience about Cerebral! Your kind words truly motivate us to keep pushing the bar higher.
To express our gratitude, we wanted to share more about our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Once again, thank you for your encouraging review! If you need further assistance or have any questions, please feel free to reach out. We're here to support you!
Kind regards,
Customer Engagement Team, Cerebral
It is good
I think I am lucky that I've picked the right people to help me out. Both of the practioners I have worked with listen and come up with options to try to help me feel better. While these types of things take time, I have been pleased with the service.
9 July 2025
Unprompted review
Reply from Cerebral
Hello Kelly,
We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service.
Your kind words motivate us to keep pushing the bar higher. As a token of our gratitude, we would like to introduce you to our referral program. By recommending us to your friends and family, you can help them enjoy the same outstanding service that you experienced. You can find more information about our referral program here: https://cerebral.com/refer/.
Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help.
Warm regards,
Customer Engagement Team, Cerebral
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