Central Contracts Reviews 41

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Went through the process of leasing a car, all seemed to be going well. Paid the £349 fee and then all of a sudden the delays of the vehicle reaching the retailer kicked in. Cancelled the deal as it w... See more

Rated 5 out of 5 stars

2ND Lease, Katie Barber once again, constantly in contact on updates. Response when contacted excellent as usual. Process from order to delivery I cannot fault. 9 times out of ten Katie answered the p... See more

Rated 1 out of 5 stars

We provided correct company and banking details at the outset. Those details were not recorded correctly in the final agreement. The result? Payment issues, misdirected correspondence, and a si... See more

Rated 5 out of 5 stars

August 2025. 3 year lease Vauxhall Corsa petrol. Very helpful, very precise. Surprised at the spec. of the car for the price (full service contract). I was concerned at the financier being Creation Fi... See more


Contact info

2.7

Poor

TrustScore 2.5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and stress free..

This is my second car from Central contracts and it was efficient and simple, like the first time. Richard Hughes is very helpful and takes the worry out of the transaction with his true professionalism.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Always on hand to help

Katy was helpful and always got back to me on any queries that I had. She also assisted me in getting my car polished and valeted as a goodwill gesture.

2 February 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT WASTE YOUR BREATH

Compared to other leasing companies, The image of pushy salesman has never been a better explanation. Dreadful customer service, with only their best interest at heart.

Could not think of a worse lease company to use.

STAY AWAY!

10 August 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely Horrendous

Absolutely horrendous service. Avoid!!!!!! Rude, arrogant staff that scam you out of money. Don't get back to you. Wouldn't recommend. Run whilst you can!!!

5 May 2023
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service, try to rip you off, worst sales staff and do not do there due diligence checks before hand.

trying to charge me £6k to cancel an order after 10 minutes

lost a night sleep and I have had to get the BVRLA and my personal solicitor involved.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

First leasing experience

My first experience of leasing a car and I found Sarah to be very helpful, professional and courteous when discussing my requirements for a Nissan Qashqai. The process was easy to follow and I received my vehicle earlier than expected. For my first time leasing they made the experience very satisfying and i would recommend them.

28 July 2023
Unprompted review
Rated 5 out of 5 stars

2ND Lease

2ND Lease, Katie Barber once again, constantly in contact on updates. Response when contacted excellent as usual. Process from order to delivery I cannot fault. 9 times out of ten Katie answered the phone. When busy she always called back asap. I would highly recommend Central Contracts (Katie Barber) ps the whole team made the process easy and service can't be faulted.

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Great Lease Car Experience!

I have leased three cars through Lease Car now, dealing with Katy Barber each time who has been absolutely fantastic! She was really helpful and informative and I thoroughly recommend her and Leaae Car.

12 June 2023
Unprompted review
Rated 2 out of 5 stars

Not the best experience.

I have leased a car 3-4 times now and so far these have been the worse to deal with.
No one returns emails or calls.
Encountered a problem with a chip windscreen on delivery. Now it seems I have to go out my way to get it fixed.
Johnathan was nice to deal with in the beginning but now lack of response.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Quick, informative, transparent and fairly cheap. Ashley Dale, Francesca Turnock and Jodie Norris were all very helpful and professional.

16 March 2023
Unprompted review
Rated 5 out of 5 stars

Speak to Johnathan...he knows what he is doing!

My initial enquiry was with a gentleman named Johnathan. Extremely helpful he never made me feel like he was selling anything. Took time out to go through the car specification and finance options. Lesser is a company I will definitely be recommending to anyone I know who wants to Lease. Excellent customer experience so far!

3 February 2023
Unprompted review
Rated 4 out of 5 stars

Lease Car

The car we ordered took over a year to arrive which caused a few problems (6 months of late hire agreement plus purchase of substitute vehicle etc etc.) however it is fair to say this was no fault of Central Contracts and Ashley Dale was helpful, professional and courteous throughout.
When we ordered the car the salesman assured me the car would be delivered within two months which, looking back, I suspect he must have known was not realistic. Had we known from the start that we'd have been waiting over a year we definitely would not have gone ahead with an EV and perhaps looked a petrol alternative that would have been available sooner.
That said, we now have it and it is awesome.

20 January 2023
Unprompted review
Rated 5 out of 5 stars

I have had a very positive experience…

I have had a very positive experience with central contracts, we were assisted by Kate Barber throughout who was always on hand to answer any questions and give us advise, the new car arrived and it was immaculate and just as expected, the car was delivered on time also, I would recommend this company and Kate is a credit to them.

23 September 2022
Unprompted review
Rated 2 out of 5 stars

196 miles and filthy!!

Leased a Vauxhall Corsa...its arrived with a young lad having driven 196 miles in it and the car was so dirty we could not inspect. Sent him away to clean the brand new car!!!!! Called Central Contracts to be told this is how they deliver. I was never told and assumed wrongly they would deliver on a trailer. Always read the very small print. Plenty of other companies out there, use them.

31 May 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look