Cell C Reviews 248

I was billed twice R551.01 and assured by Raeeza and the Cell C Cavendish store manager I would not be charged in Feb.as I have overpaid..On 2nd Feb 2026 again I got funds deducted from my account..the service from Reeza as well as the store manager is extremely poor.They don't contact me even though I have reached out daily...I do not recommend this Cell C Cavendish branch as I am yet to receive a refund or a call from the manager...

In June 2023, I agreed telephonically to a handset-only contract. I did not knowingly agree to, request, or use a Cell C SIM card, data service, or mobile contract.

Despite this, I was charged for over two and a half years for a mobile/data contract that I never knowingly agreed to and never used.

When I queried the charges:

I was told the contract was cancelled, yet I was still charged

I was later told the charges were valid and “enforceable”

I requested the contract and call recording multiple times — Cell C has still not provided them

Cell C now claims they reviewed the call recording internally and that the terms were explained, but they refuse to share this recording or any written contract with me.

Customer support has been extremely poor:

Emails were ignored

No statements or contract were sent during the contract period

I received automated “How was our service?” emails while my actual queries went unanswered

Because Cell C has refused to provide proof or resolve the issue, I have escalated the matter to the relevant regulatory bodies.

I strongly advise anyone dealing with Cell C to:

Insist on written contracts

Request statements regularly

Monitor debit orders closely

This situation could have been avoided with transparency and proper customer care.

I am extremely disappointed with the level of service I have received from this CellC provider. Despite making my payment on time, my account was not updated accordingly, which caused unnecessary inconvenience and frustration. Attempts to resolve the issue were met with poor communication, long response times, and a lack of accountability from customer support.

There was no clear explanation provided, and I had to follow up multiple times just to get basic assistance. As a paying customer, I expected better efficiency, transparency, and professionalism.

Unfortunately, this experience has significantly reduced my confidence in the service, and I would not recommend this provider

Cancelled 3 times with Lynette only to be told it isnt cancelled and conveniently the documents are 'missing'. The guilty look on her face makes one wonder what they are up to and why she hasnt submitted the documents

My Cell C contract SIM card has not been working since 23 January. Cell C is fully aware of the problem, yet there has been no resolution and no timeline provided.

This is my business phone number. As a direct result of Cell C’s failure to restore the service, I am losing business opportunities and income. Despite reporting the issue and following up, I have received **no meaningful assistance, no escalation, and no communication indicating when—or if—the issue will be resolved.

For a contracted service, this level of unreliability and lack of accountability is unacceptable. A mobile network provider should understand that prolonged downtime, especially for business customers, has serious financial consequences.

At this point, I am paying for a service that Cell C is not delivering, with no clear plan to fix the problem. I would not recommend Cell C to anyone who relies on their mobile service for business or critical communication.

My 2025 with cell c proves that everyone deserves second chances in life 😉I'm saying this because I've been seeing bad reviews about cell c and i decided to try it out and i don't regret because I've been getting great data deal🥳 a great network and until today nothing has changed🥰 it is actually getting better🤭 #unstoppablewithcellc

My 2025 with Cell C proves that reliable data and affordable packages really do make a difference in everyday life. Whether I was studying, creating content, or staying connected with the people who matter most, Cell C consistently kept me online without stress. The network has shown up when I needed it, offering flexibility, value, and convenience. That’s why I’m sticking with Cell C in 2026 — because it works for my lifestyle and continues to deliver what I need, when I need it.

My 2025 with Cell C proves that I’ve been with the best provider and best network to rely on. Cell C often have deals on new contracts and add-ons, network is pretty solid even in the rural areas and they offer affordable data bundles for dayyz.

My 2025 with Cell C proves that no economic inflation formed shall ever leave me broke, I am still sticking with Cell C because I get affordable data packages and during loading shedding I still have network which allows me to continue streaming and make use of my phone without any network issues.

I’ve been a customer with Cell C for many years, but over the last few months the experience has become extremely frustrating.

I’ve been contacted repeatedly — on a weekly basis, if not more often — regarding an upgrade. I’ve clearly stated multiple times that I’m not interested and asked not to be contacted again, yet the calls continued.

I then contacted head office and requested to be removed from the calling list. I was told this had been done. Unfortunately, this was not true. After a few weeks of silence, the calls started again.

I contacted head office once more and asked to speak to a manager, but the conversation was unsuccessful and the issue remains unresolved.

This level of persistent contact despite repeated requests to stop is disappointing and unacceptable.

My 2025 with Cell C proves that I can save more with their great deals and offers. I've been using cell c for years and never had any issues with it. I am sticking with Cell C even in 2026 because who wouldn't?! It's amazing and have no complains

Poor customer service ie support staff are arrogant and rude.If you lost sim unable to do sim swap the only option is to switch to other mobile service providers.Overcharging on advance also.poor network coverage as well,data connectivity poor.

My 2025 with Cell C proves that connectivity is everywhere with Cell C , I never suffered from network problems.It is Affordable , where posting content requires so much data , I was always sorted because I knew I have Cell C . Loadshedding never had a thing with me because I had unlimited coverage . Trust Cell C always

I won a reward of a r10- Shoprite voucher. I tried to claim the prize at Shoprite but the voucher didn't go through. I paid for the items cash out of embarrassment. Then I called Cell C to query why the voucher didn't go through. The person on the line told me that the voucher was valid from his side and advised me to go to another store to claim the prize. I did so and again the voucher did not go through. Again I paid for the items. The query was escalated and I was refunded the r10 in airtime. I asked the agent on the phone, if they could not give something better for the time, effort and embarrassment trying to retrieve the voucher caused me. so said there was nothing that she could do. So after all the effort of going to two different stores, having the voucher declined and having to pay for the items from my own money, Cell C simply rewarded me a r10- airtime, not even for inconvenience, but because the voucher didn't go through. I find this to be pathetic service on the part of Cell C.

Ten years of having a prepaid data bundle means nothing to this company that I've been associated with since its rebranding in 2010. October, Bill R211, November, R386, December, R428. Excuse? They must have tried to phone you to alert you that the contract is coming to an end, but couldn't get hold of you... what hogwash. People, be aware that you have choices. Now I've found that Cell C was not a good choice. When I tried to plead my case, a nonchalant "I'm sorry...". That really doesn't put my mind at ease. So after decades, it's goodbye to Cell C. Do yourself a favour, be extremely vigilant with this company. I was going to do fibre with them too, but that wish has flown as has my trust in Cell C.

Consistently sending spam messages ten times a day and consistently sending spam messages through the Sim card settings rendering your phone useless running down the battery as the screen stays on bright till you have to press cancel three times before the phone will go back to normal this is a huge issue and inconvenience

Cell C sold me a refurbished iPhone 12 after persuading me away from an iPhone 13. I was assured it was “as good as new.” It failed completely within months. Apple confirmed a hardware failure.

Despite complying immediately with all repair requirements, my phone was returned unrepaired after more than two weeks, with no clear explanation. I was never advised upfront of key requirements, received conflicting messages, and was left without a phone over the festive season.

No loan device, no proper escalation, and no ownership of the issue. I am still paying for a service and device I cannot use. I would not recommend Cell C to anyone.

Shocking service after more than 10 years as a customer.
I have canceled my contract.

I had a great service at the airport store in de Arrival hall at 8 november 2025. Cell C had a more than 50% cheaper/better deal than MTN or Vodacom. WE had the 15GB deal datadeal only for one month. It worked perfectly, we had no problems at all with it. Great reception at most places. I would definitely recommend this

Never rely on calls you receive. I received a call after 3 years of contract when I was on monthly. The call was to downgrade my account since I was not using data and was about to leave South Africa for good. By making the downgrade Cell C extended my contract for 2 years. I left SA and was paying them for almost two years while I was not using data.