Celeste Adore Reviews 805

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 664 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently delighted with the beautiful and high-quality products, often noting that the jewelry exceeds expectations and is even more special in person. Many appreciate the excellent customer service, highlighting the team's responsiveness, helpfulness, and personalized communication throughout the ordering and delivery process. The quick delivery times are also frequently praised, with many receiving their orders faster than anticipated. However, some customers experienced significant delays with their orders, particularly around peak seasons like Christmas, and felt that delivery times were misleading or not clearly communicated upfront. A few people were also dissatisfied with the quality of certain items, finding them to be thinner or less like the advertised images, and some noted issues with the design of personalized items or the practicality of clasps.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the beautiful and stunning jewelry,... See more

Quality

Users describe positive interactions with quality, often praising the stunning and beautiful jewelry, with... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the quick delivery times, with some... See more

Delivery service

Clients share positive opinions on delivery service, with many praising fast shipping and timely arrivals,... See more

Customer service

People report positive experiences with customer service. Many customers praise the amazing, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer services. Above and beyond! Beautiful, quality product. Would highly recommend! My daughter purchased a gift for me but it didn’t just suit me. We contacted them to explain. T... See more

Rated 5 out of 5 stars

I didn’t receive my order in time for Christmas and that was completely my own fault as I hadn’t read the delivery times properly on the website. What made all the difference was the care and commun... See more

Rated 5 out of 5 stars

I ordered two personalized name necklaces and I’m happy with my purchase. The delivery was quite fast, which is a big plus. I don’t have much long-term experience with them yet, but they will be worn... See more

Rated 5 out of 5 stars

Lovely jewellery at a great price with amazing customer service. I got in touch to check delivery timescales as the piece was for my sisters birthday. They advised they would make the delivery a... See more


Company details

  1. Jewelry Store
  2. Fashion Accessories Store
  3. Jeweler
  4. Jewelry Designer

Written by the company

Celeste Adore | Personalised Waterproof Jewellery with a lifetime replacement guarantee, loved by thousands of customers worldwide.

Lifetime Guarantee

Waterproof & Tarnish-Free Jewellery

Crafted from premium materials, every Celeste Adore piece is designed to last a lifetime. Our jewellery is 100% waterproof, tarnish-free, and hypoallergenic, so you can wear it every day with confidence.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

805 reviews

5-star
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1-star

Replied to 65% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful gifts

Beautiful gifts. I bought one in silver and one in gold, they were both lovely. Very pleased.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible, please avoid

If I could give no stars i would. I ordered black friday deal and recieved them on the 29th December and it was supposed to be a gift. The necklace if very low quality and the bracelet was broken. I emailed multiple time and only received a reply when they were delivered and month later!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Great necklaces

I got two necklaces on deal buy one get one free. My daughter and her best friend loved necklaces. They look great and seem to be good quality.

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Misleading Delivery Times

Misleading Delivery Times, Late Order, and Poor Communication

My experience was extremely disappointing. The delivery times were only made clear after I placed my order, and despite the confirmation email stating a 2–6 or 6–8 working day window, my order arrived after 11 working days.

Because of this delay, I missed giving 4 necklaces as birthday and Christmas gifts. When I contacted you by email, all I received was an apology and excuses that you were “busy this time of year.” Everyone is busy at Christmas, but if you cannot fulfil Christmas orders, you should not commit to those delivery windows in the first place.

The service did not meet the timeframe promised, the communication felt dismissive, and I’m left extremely upset and disappointed.

10 December 2025
Unprompted review
Celeste Adore logo

Reply from Celeste Adore

Hi Michelle,

We’re truly sorry to hear that you felt let down as that is never our intention, but we also want to acknowledge the transparency of this review... Your order was placed on December 10th and was delivered within our stated crafting and delivery timeframes, which are outlined on our product pages and confirmation emails. There was no Christmas delivery guarantee listed for the date of your order, especially as the cut-off date had already passed.

Our team crafted and dispatched your personalised pieces, as well as delivering within the delivery window. We also responded promptly and kindly to your enquiry with much detail and care. While we understand the disappointment of missing personal gifting moments, especially around the holidays, please note that we fulfilled your order exactly as promised.

We care deeply about our customers and pride ourselves on honest timelines, quality craftsmanship, and heartfelt service. Although we might not always get things right with every customer, it’s disheartening to receive this review that doesn’t reflect the effort and accuracy of the service provided, especially from a small team working tirelessly to create meaningful, personalised gifts.

We truly do hope your pieces are loved and appreciated once gifted. If you need anything further, we’re always here to help 💛

Rated 5 out of 5 stars

I got 2 necklaces one for my daughter…

I got 2 necklaces one for my daughter and granddaughter very cute and came in lovely little boxes. Lots of lovely pieces easy to order and delivery was quick and hassle free. Will order more items 😊

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased with my 3 necklaces

Really pleased with my 3 necklaces. Delivery was a little slow, but I ordered as a gift to myself in Black Friday sale so didn’t expect quick delivery. Also the email I received afterwards about how to work the extender was a great idea.

30 November 2025
Unprompted review
Rated 4 out of 5 stars

Would have given a 5

Would have given a 5, but when I took it from the box it was badly knotted near the clasp, took me 30 mins to untangle it. Hope my sisters wasn’t the same as I bought her one for her birthday.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Ordered the chain and bracelet for my…

Ordered the chain and bracelet for my 15year old daughter for Christmas and she was very happy with the gift. The chain is a good size and the charms are lovely. It says there is a life time guarantee on them for colour change so I’m hoping it’s true as she has not removed it since receiving on the 25th.
Thank you and very happy with purchase and will buy again

25 December 2025
Unprompted review

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