Dreadful customer service. Make it so difficult to return goods that font fit by taking several days to reply demanding photos etc. They keep offering free exchange but won’t accept product not right... See more
Company replied
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See what reviewers are saying
I couldn’t be happier with my purchase of the Scalloped Deep V Wireless jelly bra. It is the most comfortable bra I’ve ever worn. The fit is amazing and creates a beautiful shape even with my small bu... See more
Company replied
So refreshing to talk to employees of a company who are kind, polite, make you feel important, super helpful and want to find you the right bra. Such a “unfun” thing to do…shop for bras, but you make... See more
Company replied
The customer service and attention to detail has been great from Olivia at Celeste D’or Curve. They have been really attentive and understanding in my need to arrange the next size up. I know I am goi... See more
4.0
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Replied to 83% of negative reviews
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CANNOT GET RID OF THEIR EMAILS
The item was too small so included an extra part to attach to the bra. But more significantly I cannot unsubscribe to ALL their masses of marketing emails. For MONTHS I have been trying, including blocking them, reporting them, replying to them asking to unsubscribe. But I’m still getting around 2 emails a day in my main inbox. DO NOT GET INVOLVED WITH THIS COMPANY.
21 October 2026
Unprompted review
Reply from Celeste D'or Curve
Ali, we’re sorry this has been so frustrating.
The moment you reported the email issue to us, we removed and unsubscribed the email address associated with your order from our marketing list. We also sent you confirmation, including a screenshot showing that the unsubscribe had been completed.
When you later told us that emails were still coming through, we reviewed the issue again and noticed that you have two different email addresses on file. The address you were corresponding with us from was not the same address attached to your original order, so we have now removed that address as well. This may explain why you continued receiving emails after the first unsubscribe was completed.
Regarding your comment about the bra being too small, this was never raised with our customer service team. All of the correspondence we received from you was regarding marketing emails and unsubscribing.
We completely understand how frustrating the email issue has been, but we do want to clarify that your unsubscribe request was acted on as soon as it was reported and was not ignored.
Thanks Olivia for your support and best…
Thanks Olivia for your support and best customer service.bra was so good and very comfortable.🙏
21 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much, Mona! We’re delighted you found the bra comfortable and that Olivia was able to support you along the way.
I requested an exchange of two bras for…
I requested an exchange of two bras for a different size and Molly at Celeste D’or was very helpful and my replacement bras came very quickly. Very satisfied with the process.
14 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you, Angela! We’re really pleased Molly was able to make the exchange process smooth for you and that your replacements arrived quickly.
They do not let you return your item…
They do not let you return your item despite it being a horrible product. They convince you to try a different product but then send you the same thing in a different size and it’s the same crap. It’s the absolute worst strapless bra. Literally falls down to give you a slouchy uni-boob. They won’t accept returns because tricking you is their only source of revenue
20 October 2026
Unprompted review
Reply from Celeste D'or Curve
Laura, we’re sorry the strapless style ultimately didn’t work for you, but we do need to clarify that your review does not fully reflect what happened in your case.
When you contacted us, you explained that the Medium strapless bra had been worn briefly and that the original tag was no longer attached. Under our standard return conditions, this meant the item was no longer eligible for a normal return.
Rather than leave you without an option, our team made an exception and reviewed the fit issue under our Perfect Fit Guarantee. Based on your description that the Medium was slipping down and felt too large, we recommended the same strapless style in Small to give you a more secure fit.
You agreed to that recommendation and replied, “Yes, please. Thank you for being helpful!” The Small replacement was then arranged for you at no additional cost, with no requirement to return the original bra.
We’re sorry the replacement still did not work for you, but it is not accurate to say that we simply refused to help or “tricked” you. Our team reviewed your fit concern, made an exception despite the removed tag, and arranged the replacement you agreed to.
We understand you remain unhappy with the product, but we did make a genuine effort to resolve the issue based on the information you provided.
Sizing was off and second set of order…
Sizing was off and second set of order was sent in a different size. Second set didn’t fit either and I was told I cannot return but don’t fret, I could get a discount on starting over. This system is wasteful, unsustainable and fraudulent. Will not be using them again.
19 October 2026
Unprompted review
Reply from Celeste D'or Curve
We haven’t been able to identify your order from the name shown on the review, so we’ve sent a request through Trustpilot for your order number and email address.
We would never intentionally leave a customer without options. Where a replacement has already been provided and the fit still isn’t right, our team will normally review the case and see what further goodwill options may be available rather than simply ending the conversation.
Please respond to the Trustpilot information request so we can identify your order and review exactly what was offered in your case.
First time ordering from this company…
First time ordering from this company and I truly thought it was going to be another let down. The ordering process was easy the item arrived quickly and the quality was beyond what I imagined. I was so excited to tryout my new bra as it felt like butter. Well to my dismay the bra did not provide me with the support I need. I so wanted it to be the one but it was not. I reached out to start the return process and that is where Chloe from customer service came into the picture. She was so kind and helpful to assist me to find me a product that met my needs. We emailed back and forth and after asking me several questions she wanted me to try another style. Again, the product is like butter and not a bra that you couldn't get wait to get home fast enough to get home to take it off. I received my new bra yesterday and it is amazing and provides me with all criteria that I have been looking for. I can finally stop looking at all those ads for the "one" I have found it thanks again to Chloe and her duedilengence. I would highly recommend this company that their is a bra out there for you and you should look into CELESTE D'or CURVE.
18 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you for such a thoughtful review, Joni! We’re so glad Chloe took the time to understand what wasn’t working and help you find a style that finally gave you the support you were looking for. It’s wonderful to hear the new bra has been such a success.
Do not place an order with this company
There was an issue with their website when i placed the order and when i contacted them, they would not cancel my order.
I agree, they are either a scam company or very poorly managed. Avoid, and report on instagram.
19 October 2026
Unprompted review
Reply from Celeste D'or Curve
We haven’t been able to identify your order from the name shown on this review, so we’ve sent a request through Trustpilot for your order number and the email address used at checkout. Once we have those details, we can review exactly what happened in your case.
We would also like to clarify how cancellations work. If an order is still unfulfilled, we can review a cancellation request. However, once an order has already entered fulfilment, been packed, or been handed over for shipment, we are no longer able to cancel or recall it.
That does not mean you lose the ability to request a return once the order has been delivered. If you provide your order details, we’ll be happy to review the timeline and make sure you’re given the correct next steps.
it’s the first time i purchase a bra…
it’s the first time i purchase a bra online and it’s comfortable like this. It’s awesome. the material and how it fit on the body it’s the best I love it and definitely i will buy more.
20 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you, Toleen! We’re so happy your first online bra purchase turned out to be such a comfortable one. We really appreciate your support and would love to welcome you back again.
So far so good
So far so good! I ordered 2 bras, but they were too big on arrival. After chatting to Julie she has arranged for new sizes in a different style to be sent, and I don’t need to return the original ones. That’s better than normal online shopping services. Well done on the customer service!
19 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you, Vicky! We’re really pleased Julie was able to help with the sizing and arrange a different style for you. We hope the new bras are a much better fit when they arrive.
Great quality bras and very helpful…
Great quality bras and very helpful customer service to help me get a bra replacement at no extra cost or sending the bra back.
20 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you, Alexandra! We’re so glad you were happy with the quality and that our team could make the replacement process straightforward for you.
Problem resolved.
After my last review I was contacted by Sophie, Customer Service Manager.
It was apparent that there was a problem with email correspondance and now everything has been sorted. I am happy with the outcome and I am sure there will be more orders from me in the future.
20 October 2026
Unprompted review
Reply from Celeste D'or Curve
So glad we were able to get everything resolved for you, Anne. Thank you for giving us the opportunity to look into what happened with the email communication, and we’re really pleased you’re happy with the outcome. We’d love to welcome you back again in the future.
Comfort
Lovely bra very comfortable and good support. Very happy with my purchase.
20 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much, Susan! We’re really happy to hear your bra is comfortable, supportive, and working well for you.
Excellent service
Excellent service. I was not sure of my size so I emailed. They asked me to measure and gave me explicit instructions which were very helpful. Once I replied they came back with size for me and a couple of good options. I have ordered both of the options and waiting delivery. I can not thank them enough they were so helpful.
19 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you, Tricia! We’re so pleased the fit guidance was helpful and that you felt supported throughout the process. We hope both of your new options are a great fit when they arrive.
I made a purchase of two of the Deep V…
I made a purchase of two of the Deep V seamless wireless bras which were delivered quickly & came with nice packaging and the feel of the bras is exactly what I have been looking for, for years.!! But the bras were too small which was my error, no fault of theirs as I ordered the wrong size. I contacted Celeste D’or customer services to make arrangements for a return. And this is where i was blown away by the high standard of their customer service. I was replied to within 24 hours with the option to reorder at no cost to myself. It didn’t stop there. I was recommended a different style of bra as Olivia ( Customer Service ) took the time to ask me why the two bras were not fitting, she asked questions which never usually happens when buying or returning a product. So from there I was informed that I didnt need to return the two bras that I had originally purchased & after having, in my opinion a Bra fitting without having to even leave my own house I now have two different bras on their way to me at no extra cost.! What a fantastic seller with the best Customer service I have ever death with, in fact it was a pleasure as they were just so personal & so lovely x Keep up the good work guys as you are doing a fab job in supporting ( excuse the pun ) us ladies with finally the bras we have all needed x
7 October 2026
Unprompted review
Reply from Celeste D'or Curve
What a lovely review, Carly, thank you! We’re so pleased Olivia was able to take the time to understand the fit issue and recommend something more suitable for you. We really hope the new bras give you the comfort and fit you’ve been looking for.
Never used online shopping for a bra…
Never used online shopping for a bra before. So ordered 2 bras in different sizes so i could feel the best fit. One was soooo comfortable and Emily at customer services made it really easy to swap the other for my right size.
Absolutely love my new bras!
20 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you, Elizabeth! We’re delighted you found a bra you love and that Emily made sorting the other size nice and easy. We hope you enjoy your new bras.
Hooray for Oliva and a responsive…
Hooray for Oliva and a responsive company .
I brought from this store purely on reviews on instagram , I brought x2 bras ( full support version ) with the offer of 1 free they arrived within a week . They were well packaged and good quality.
The fit was not quite right so I emailed celest and Olivia got back to me within 24 hours . She asked a few questions to help me get the the right fit , I emailed back explaining what parts of the bra were too big , it was the cup size for me the strap size was perfect .
She promptly emailed me back saying she had arranged an exchange with no need to send the bras I had received back due to thier advertised “Perfect fit guarantee”
What an amazing responsive service . I have yet to receive the size small but I am sure these will fit . Original bras arrived on a Friday , exchange all organised by the following Tuesday , very impressed with the customer service thank you Oliva. 5 stars from me ⭐️⭐️⭐️⭐️⭐️for the quality of the bras and fantastic service I received 👍🏻😊
20 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much, Denise! We’re really pleased Olivia could help work through the fit with you and arrange the replacement so quickly. We hope the Small is the perfect fit when it arrives.
Do not believe the 5 star reviews they…
Do not believe the 5 star reviews they must be fake accounts. The company is a scam, there’s hundreds probably more of people calling out this scam company and they’ll block and delete your comments. They’ll try offer you discount instead for weeks then say they’ll send a return label for any figure between £15-£45 it depends who you are they make it up. Then when you accept they don’t send the return label. They use all the terms to try make your claim void with your bank, they’ve also lied to my bank about my refund. DO NOT do it they are a scam
5 October 2026
Unprompted review
Reply from Celeste D'or Curve
Stacy, we need to correct several statements in this review because they do not accurately reflect the correspondence on your case.
Our 5-star reviews are genuine customer reviews. We do not create fake accounts or pay for fabricated reviews.
You have also been in direct communication with our customer service team throughout this matter. Your return fee was confirmed as £9.95 before you proceeded with the return. It was not an arbitrary amount between £15 and £45, nor you were charged for those amounts.
We also attempted to process your refund and provided evidence showing that the transaction was unsuccessful. You later confirmed that you had raised a dispute with your bank.
When a card dispute is opened, the original transaction moves into the bank and payment processor’s dispute process. This can prevent us from issuing a separate merchant refund against the same transaction while the restriction remains active, as doing so could result in duplicate reimbursement. This is not our warehouse accessing or linking directly to your bank account.
If the bank closes the dispute, that status still has to update through the payment network before the restriction is removed on our side. Until that happens, a direct refund attempt can continue to fail.
We understand that the return-label delay has been frustrating. However, allegations that our reviews are fake, that we invent return fees, or that we deliberately lied about your refund do not accurately reflect the communication or transaction history on this case.
We remain available through your existing customer service correspondence to resolve anything still outstanding.
The best
To Miss Olivia... thank you so much for all your help with my transaction. Even though I bought the wrong size you went above and beyond getting me sorted with the correct size and shipping it free of charge. I've never had a company tell me i can keep or regift an incorrect product that I had ordered. Can not wait to wear my new bra's and if these are as amazing as people say they are, I'll definitely be back with another order!
19 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you, Chrystal! We’re so glad Olivia was able to help get the sizing sorted for you. We hope your new bras fit beautifully, and we’d absolutely love to have you back again.
Finally a bra that doesn’t dig into me!
Finally a bra that doesn’t dig into my sides and I don’t fall out whenever I bend over! Love it! Love it!
19 October 2026
Unprompted review
Reply from Celeste D'or Curve
This is exactly what we love to hear, Nicole! So glad you’ve found something comfortable that stays supportive without digging in.
THIS IS NOT A PERFECT FIT GUARANTEE
I ordered 2 bras, they did not fit in the cup, so after 2 or 3 emails, it was recommended I try a different bra with a mesh. These did not fit in the cup either. Please note, this is where the perfect fit guarantee ends. If I wanted to try a different fit I would have to buy again at a slightly reduced price. To return the bras for a refund, I was told I would have to return them at a charge of £9.95 per parcel & that I would have to return as 2 separate parcels! I was only offered a 30% refund but could keep the 4 bras (which of course don't fit me so we're of no use whatsoever). Do not waste your money, as I did. Thank you for your reply. The 2nd bras you sent (the mesh ones) were actually no bigger in the cup than the first ones you sent. You keep saying that you allowed me to keep the bras that didn't fit - they are of no use to me. The fact remains, you do not offer what you call a 'Perfect Fit Guarantee' as this only applies if you have the perfect fit on the 2nd attempt.
14 October 2026
Unprompted review
Reply from Celeste D'or Curve
Helen, thank you for sharing your experience. We’re sorry the fit still wasn’t right for you, especially after you had already taken the time to provide your measurements and work with our team.
When the original Large bras felt too small in the cups, we asked for your underbust and fullest bust measurements so we could avoid simply guessing another size. Based on the information you provided, we recommended the Wireless Support & Lift V-Neck Mesh Bra in Large because it offers a deeper, more structured cup and stronger side containment.
You agreed to try that option, and two replacement bras were then arranged for you under our Perfect Fit Guarantee at no additional cost. You were also advised that you did not need to return the original bras.
We completely understand how disappointing it is that the replacement still didn’t give you the fit you were hoping for. The Perfect Fit Guarantee is designed to provide one replacement size or style when the original fit is unsuitable, and once that replacement has been fulfilled, any further options are handled separately.
Even though a further replacement or standard return would not normally fall within the Perfect Fit Guarantee after it has already been used, our team still tried to find another way to help. Additional goodwill options were offered, including a partial refund while keeping the bras, a discounted reorder, or a return under the applicable return terms.
We appreciate that those options were not the outcome you were hoping for, but they were offered as a genuine effort to find a resolution after the Perfect Fit Guarantee had already been completed.
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