Quick delivery, beautifully packaged in re usable bags. Soooo comfy, think I could have got away with a size smaller, but loving the comfort! Have ordered more in the size smaller, really good product... See more
Company replied
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Customer service is very slow to respond… Usually 1 to 3 days and only via email. But, eventually they did respond and worked with me. Although it took extra effort on my part, they eventually did th... See more
Company replied
Sophie has been absolutely fantastic, helping me with sizes and organising a replacement. I have purchased from this company three times now and won't wear anything else. The bras fit really well and... See more
First of all the service is fantastic and the delivery time is good. These bras are life changing I will never wear anything else now that I have them. I first purchased one for size and then bought... See more
Company replied
4.0
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
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Great until you want to return items…
Great until you want to return items for a refund. Followed correct steps and they are still refusing to tell me how or where to send my items back for a return - leaving it too long so I’m outside my return period
26 October 2026
Unprompted review
Reply from Celeste D'or Curve
We’re sorry to read this, Lucy, but we do want to clarify that your return was not refused.
Our team responded to your return request and confirmed that, if you still preferred a refund rather than our Perfect Fit Guarantee, we would be happy to help you with the return.
We did not receive a response to that email, and after the ticket remained inactive, our system automatically closed it. This does not mean we were deliberately waiting for your return period to expire.
We’ve now reached out to you again directly so we can continue assisting you. Please respond to our latest email so we can review the return manually and provide the appropriate next steps.
Bra review
I ordered a bra 6 weeks ago and I sent an email asking for a refund as soon as I got it as it didn’t fit. I then got back and forth emails from them convincing me to keep it and that I didn’t even need to send it back for them to give me a refund. I told
Then I want to send it back and to process a refund for me and send me the shipping label. Finally they agreed. It’s been 6 weeks and I still haven’t got the refund and no shipping label. Last I heard they said the system will automatically send me the shipping label once the refund is processed. It doesn’t take 6 weeks to process a refund. I think this company is a scam and the customer service is extremely slow and unprofessional. I wouldn’t shop here
15 September 2026
Unprompted review
Reply from Celeste D'or Curve
We’re sorry to read this.
We want to be clear that we do stand behind our company and our return process, and we would never intentionally withhold a customer’s refund or return label.
From what you’ve described, it sounds like your return had already been approved and the delay relates to the refund and label processing rather than your return being refused. That is not the experience we want for any customer, and six weeks is longer than we would normally expect.
Unfortunately, we’re unable to identify your order from this review alone. We’ve sent you a request through Trustpilot for your order details so we can locate the full correspondence, check the refund status and see exactly what has caused the delay.
Once we have those details, we’ll be able to review the case properly and make sure the correct next steps are taken.
5 star service
Received my order however, the size was too big for me. I contacted customer services and they sent me the smaller size whilst letting me gift the larger size i had instead of returning. I found Julie extremely helpful in making sure i had purchased the correct size the second time. The bras are also the best bras i have had they are really comfortable and a great fit. Will certainly be purchasing again and have recommended to family and friends.
26 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your lovely review! We’re glad Julie could help you find the right size and make the exchange straightforward. It’s also wonderful to hear you’re loving the comfort and fit of the bras. Thank you for recommending us!
The bras are beautifully designed
The bras are beautifully designed, comfortable, and made with great attention to detail. The quality is excellent, the fit is perfect, and the material feels so soft. The brand truly cares about its customers and the quality of its products. Customer service is very good and professional. They very very helpful and helped with size.
Overall, I’m very impressed and would highly recommend this brand to anyone looking for beautiful and comfortable bra.
26 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you, Karolina! We’re so pleased you’re enjoying the comfort, quality and fit of your bras. It means a lot to hear that our team was also able to help you with sizing and make your experience a positive one!
I ordered a large strapless bra
I ordered a large strapless bra, unfortunately it’s too small and I contacted customer service expecting pushback or I will have to pay for return of item but no they have been brilliant. They’ve ordered XL to be sent to me. I know extra cost and you can’t fault the customer service.
They also include a standard extender for the back of the bra, which is brilliant
26 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you, Liz! We’re so glad our team could quickly arrange the XL for you and make the sizing issue easy to resolve. We’re also happy to hear the extender was useful. We hope the new size is a perfect fit!
Outstanding Service from Olivia!!
Outstanding customer service from Olivia - the 2 bras I ordered were unfortunately too small and I requested an exchange.
They have actually replaced the bras in the correct size for me FREE OF CHARGE!!
It absolutely made my day as I’ve been ill in bed for over a week!
Thank you so much- just the pick me up I needed!
Response time VERY QUICK and the bras are beautiful quality with the deep ‘V’ which I love!!
Highly recommend this brand and customer service is excellent!! Thank you Olivia you are a star!
26 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much, Angela! We’re delighted Olivia could brighten your day and arrange the correct sizes for you so quickly. We hope you’re feeling much better now and that you absolutely love the replacements when they arrive!
Overall great quality.
Overall great quality.
I find the hooks hard to clip in. I would also prefer the padding sewn in, rather than removable.
However, very comfortable and a great price!
I would purchase again
1 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for your feedback! We’re really pleased you’re enjoying the comfort, quality and value of your bra. We also appreciate your comments about the hooks and removable padding, feedback like this is genuinely helpful to us. It’s lovely to hear you’d purchase from us again!
I ordered items 2 weeks ago and still…
I ordered items 2 weeks ago and still no delivery. I won't be buying from this company again.
17 October 2026
Unprompted review
Reply from Celeste D'or Curve
We’re sorry to hear your order hasn’t arrived yet, Amanda.
Unfortunately, we’re unable to locate the relevant order using only the name “Amanda” from this review. We’ve therefore sent you a request through Trustpilot for your order details so we can identify the order, check the latest tracking information, and properly investigate the delay.
Once we receive those details, we’ll be able to look into this for you straight away.
1 star is a lot
1 star is a lot. they send faulty items and dont follow their return policies. also worst customer support i have ever experienced . Based in the response below- how can one do an assessment if they are unwilling to accept a return and look at the item? Giving you a bunch of instructions to do such as handwashing and stretching out the bra when damp are instructions they need to list on the website under product. If i had read this before my purchase, i wouldn’t have bought it in the first place. They claim to be helpful but they’re not and there are many other brands out there that would be willing to accept a return if a customer is so dissatisfied especially when i had bought 2 bras and 1 is untouched (there is a reason for that!) It is impossible to know whether it is a manufacturing defect or not without looking at the item and the customer service team failed to do that. I highly recommend you try elsewhere. There are plenty of wire free options out there without needing to go through all of this. Dont waste your time/ money.
24 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you for sharing your feedback.
We would like to clarify a few points based on our extensive email correspondence, as we believe it is important to provide an accurate picture of how your concerns have been handled.
Your original concerns related to the sizing of the bras and the padding shifting after washing. While we understand your dissatisfaction, this does not automatically establish a manufacturing defect, and further assessment is necessary before such a conclusion can be made.
Throughout our correspondence, our customer service team has provided several solutions, including a replacement under our Perfect Fit Guarantee, a return and refund for the eligible unworn bra, and alternative products based on your preferences.
In August, we discussed two possible arrangements and requested your final confirmation on which you preferred. When you contacted us again in October, your order was already outside our standard 30-day return period.
Despite this, we continued working with you and made further exceptions to our usual policy, including offering a partial refund or allowing a return of the eligible unworn item with a reduced deduction. We have also provided guidance regarding the padding concern and offered to review it further.
Our team has remained responsive to your concerns and has continued providing options, including beyond our standard return timeframe. We stand by our commitment to treating customers fairly while following our established policies.
Finally,
Finally, I have found a bra that feels wonderfully soft, is a pleasure to wear and versatile with crossover straps if required. I am very pleased with my new bra and its amazing support.
20 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you, Kay! We’re so pleased you’ve found a bra that feels soft, comfortable and supportive. It’s lovely to hear you’re enjoying the versatility of the crossover straps too!
I have a gap on the upper sides before…
I have a gap on the upper sides before the straps. Nothing I adjust helps. The closure is uncomfortable when I am lying on my back. I tried to workout wearing it.
24 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you for sharing your experience, Laura. We’re sorry the fit hasn’t felt quite right.
The gaping near the upper sides and discomfort around the closure suggest this particular style or size may not be the best match for your shape. We’d really like to help you find a better option rather than leave you trying to make an uncomfortable fit work.
Please get in touch with our team with your order details and we’ll be happy to review the fit with you and recommend a more suitable style or size.
I couldn’t be happier with my purchase…
I couldn’t be happier with my purchase of the Scalloped Deep V Wireless jelly bra. It is the most comfortable bra I’ve ever worn. The fit is amazing and creates a beautiful shape even with my small bust. I am now able to wear fitted tops as I’m no longer self-conscious about my poor-fitting bra. I have purchased 2 of these bras and look forward to purchasing different styles in the future, especially as they’re well priced. I’m never going to wear another brand!
25 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much for such a wonderful review! We’re thrilled the Scalloped Deep V has given you the comfort, fit and shape you were looking for. It means a lot to hear how much more confident you feel in fitted tops, and we can’t wait to welcome you back to try more styles!
I'm so happy with my bra's
I'm so happy with my bra's, not only they are very comfortable and have great support but also the customer service is great.
Grace from costumer service, was Amazing, she was very knowledgeable to answer all my questions and helped me to choose the right fit and support for me.
I couldn't have been more happy.
I would highly recommend Celeste D'or Curve!!!
25 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you, Ella! We’re delighted you’re loving both the comfort and support of your bras. It’s wonderful to hear Grace was able to answer your questions and help you find the right fit. We really appreciate your recommendation!
UNHAPPY CUSTOMER
I ordered two bras and they did not fit properly. I reached out and the customer service representative encouraged me to keep them and she would send out a replacement according to their perfect fit guarantee. She said that if I returned them, it would take longer and they would also charge for a fee to return them. So I went with a replacement. When I received the replacements that the customer service representative suggested, they also did not fit, were uncomfortable and looked extremely large and not flattering at all. When I reached back out just to return all four bras they told me that unfortunately there are no more returns or refunds. So I am stuck with four bras that don’t fit and are not attractive. It is not stated in their return policy that it is one and done so I would be very cautious in purchasing from this company as I feel most legitimate companies will refund you if you are not happy with their products. I have found much luck with SKIMS and even Victoria’s Secret, and other major high-end department stores as the bras are high-quality, beautiful, and they have a great return policy.
And this is their response… offering no solutions for the customer despite their unclear description of the perfect fit guarantee. If the bras don’t fit, or you don’t like them, the only guarantee is that you will lose out on the money you spent for them I am definitely never buying from them again…
Their response:
As Customer Service Manager, I take your feedback about the clarity of our policies seriously, particularly your concern that the one-time replacement limitation wasn't clearly communicated. I'll be sharing this feedback with our team so we can improve how these terms are explained to customers.
While I know this isn't the outcome you had hoped for, I appreciate you taking the time to share your experience and giving us the opportunity to address your concerns.
14 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you for sharing your feedback.
We understand that finding the right fit can sometimes take a little trial and error, which is why we introduced our Perfect Fit Guarantee. This allows customers to receive a replacement in a different size or style completely free of charge, without needing to return their original bras.
While we always do our best to help customers find the right fit, we also have established policies regarding replacements and returns, which our team follows consistently.
As we're unable to identify your order based on your review alone, we cannot yet confirm the full circumstances of your experience or the options previously discussed.
We've sent you a request through Trustpilot for your order details so we can locate your purchase, review your previous correspondence, and better understand exactly what happened before commenting further on your case.
We appreciate your feedback and look forward to reviewing the details.Thank you for sharing your feedback.
We understand that finding the right fit can sometimes take a little trial and error, which is why we introduced our Perfect Fit Guarantee. This allows customers to receive a replacement in a different size or style completely free of charge, without needing to return their original bras.
While we always do our best to help customers find the right fit, we also have established policies regarding replacements and returns, which our team follows consistently.
As we're unable to identify your order based on your review alone, we cannot yet confirm the full circumstances of your experience or the options previously discussed.
We've sent you a request through Trustpilot for your order details so we can locate your purchase, review your previous correspondence, and better understand exactly what happened before commenting further on your case.
We appreciate your feedback and look forward to reviewing the details.
Chloe- the best!
I cannot thank Chloe enough for, all the help and assistance she has given me in finding a suitably fitting replacement bra(s).
Chloe questions and advice about the type of bras that are suitable for me took away the stress of having to ‘guess’ what is right for me. The process was not rushed and Chloe was patient with me during the process of identifying the replacement bra.
I am very grateful to Celeste D’Or for its replacement guarantee policy.
23 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much, Jackie! We’re so pleased Chloe could take the time to understand what you needed and make the replacement process feel less stressful. We’re delighted our Perfect Fit Guarantee helped you find a more suitable option!
The service is incredible but sizing is…
The service is incredible but sizing is a bit tricky. I have opted for the exchange service which is absolutely incredible. So helpful and quick! Fingers crossed the next one is the right fit!!
24 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you, Aimee! We’re so pleased the exchange process has been quick and helpful for you. Sizing can sometimes take a little trial and error, so we’ve got everything crossed that the next one is the perfect fit!
The worst customer service I have ever…
The worst customer service I have ever experienced. Contact delay in answering my request for a refund as the strapless bra did not fit and then total radio silence and my emails not replied too. No wonder, if you look on Vinted the number of their bras for sale, still with labels attached, are probably customers with the same issue. I would avoid at all cost, as I am out of pocket, with a bra that does not fit and I had used their sizing guide as reference.
I am totally amazed at how quickly they have responded to this review. Which is not the experience I had when requesting a refund and the reason why I thought Paypal might be able to assist in my efforts. To clarify I have not received a refund and if paused, then why has it not now been reinstated. I am happy to update my post if the matter ever gets resolved which I have tried to do since 13th September with no avail.
13 September 2026
Unprompted review
Reply from Celeste D'or Curve
We'd like to clarify the steps our team took to assist you with Order #142985.
When you contacted us about the strapless bra being too small, we reviewed your sizing information and offered a different style entirely free of charge under our Perfect Fit Guarantee, with no need to return the original bra.
When you confirmed that you preferred a refund, our team explained the return process, including the prepaid return label and applicable return fee.
We also offered several alternatives, including a 30% partial refund, later increased to 50%, allowing you to keep the bra, as well as store credit for the full item value plus an additional £5.
Your return label request was subsequently submitted. However, before the return process was completed, a PayPal dispute was opened, requiring us to pause the refund process while PayPal reviewed the transaction.
Regarding your comments about bras being listed for resale on Vinted, we would respectfully point out that the presence of products on a resale platform does not establish why they are being sold or whether those customers experienced similar issues. It would therefore be unfair to draw conclusions about other customers' experiences based on those listings alone.
We recognise that you were disappointed with the fit and the time taken to address your request. However, it is important to clarify that our team did respond, offered a free replacement, accepted your return request, and presented several options to help resolve the matter.
We have provided the relevant correspondence to PayPal and will cooperate with their review.
I thought I knew…
I ordered what I thought would be my perfect size and was dreadfully wrong. Contacted support and Grace was extremely helpful in getting what I needed. Now I have the most amazingly comfortable bras!! Thank you!!
6 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you so much, Laura! We’re delighted Grace could help you find the right fit, and even happier to hear you’re now loving how comfortable your bras feel. Enjoy!
I ordered the wrong style of bra to…
I ordered the wrong style of bra to suit my bust and shape, I contacted the team and they responded very quickly and advised of the right bra for my shape and size. They were amazing at arranging nee bras. I love them, so comfy that you wouldn’t know you are wearing them. I will definitely be ordering more.
22 August 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you for such a lovely review! We’re so pleased our team could help you find a style that better suits your shape and size. It’s wonderful to hear the new bras are working so well for you!
Excellent customer service
Excellent customer service. I needed a different size and they told me to keep my purchase and they would send out the new sizes. I will donate the bras that did not fit.
23 October 2026
Unprompted review
Reply from Celeste D'or Curve
Thank you, Gina! We’re so glad we could make the sizing issue easy to resolve for you. It’s also lovely to hear the original bras will be donated and given a new home.
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