Celerypets Reviews 258

Avoid!! I was sucked in by a Facebook ad. Ordered product not realising it was coming from China. When it did eventually arrive, it was broken so I asked for a refund. I've had to open a case through PayPal and awaiting a decision as company are being ridiculously difficult. No customer service whatsoever! Won't be making that mistake again! Wish I'd looked them up on here first, I usually do!!

All of the items have to be shipped from China and the product you get is completely different from the one advertised. I requested a refund and no response from them.

Product has not arrived. No reply from the seller. Scam.

Totally ripped me off!!! Never got my product and when I emailed them about it they said to check with my local post office which did absolutely nothing. SCAM!!!

SCAMMERS BEWARE. They will also sell your information. I warned people on facebook and they blocked me.
Not to mention all their products can be purchased from T e m u for a fraction of the price.

I ordered from this junk company February 22 2025 and still no shipment - almost April. Contacted the Co and no response. DO NOT ORDER from them.

On 1/5/25 I placed an order for Puffease comb. They took my order, credit card number……. Never shipped.
This looks like a scam company to me. Buyer beware.

Rechargeable ball ordered - took 1 month to arrive then worked for 3 days. Load of rubbish AVOID.

DO NOT USE this company !!!!
Wish I had done my research beforehand
May as well just thrown £50 in the air
Every single item sent was crap!
Tinny!
Not fit for purpose
One item not recd at all but paid for and customer service terrible /dire just full of bull,totally not interested in solving the problem
Hideous
Avoid
Avoid
Avoid
I've been scammed big time !!!!!!
Reported !!!!!!!

I ordered the "YoPoll Antarcking Wrestler" toy and grew wary after a week and a half without my order shipping out. I then discovered via Trustpilot that Celery Pets was selling a knockoff of the "Catsumo," stealing the creator's social videos. So, I requested a refund, dubious that I'd get my money back at all. Sophier did reply promptly to my email and my money has been refunded to my bank account today, within the 3 business days that was promised.

Ordered a rechargeable cat toy £16 took over a week to arrive wouldn’t work and they ignore your emails do not buy from this company

I placed an order they took the money still no delivery of my order I have tried to contact them on a number of occasions but no response or it doesn't recognise my email.yer OK.
Stay clear people

I received a parcel on Saturday.I wanted to return so sent email.They offered me part payment.So next day sent 3 emails no reply.Today sent another email no reply.Never would I shop there again.Very bad customer service.

Ordered a rechargeable cat toy for £16 which worked twice . Ordered the same thing from SHEIN for £3.00 and it’s still going .
Emailed Celery pets ! No response ! And emailed again and left comments on FB adds still no response . Awful !

I just received the ball cat toy. I found the package on the street in front of my mailbox. The package was badly damaged, and the toy itself appears to be so, too. (Was it run over? Did it fall out of the mailbox? Did the Postal Service accidentally drop it? Was it damaged by the time it even got to our address? All of these ate possibilities). The return address on the plastic wrap is Hliver Lowry, 3646 S Wolcott Ave, Chicago, IL. 60609. When I looked it up, this appears to be an address cited in a scam update. The tracking says that It came from China, so I do not know how the Chicago address came to be. I’ve just requested a refund by email. I don’t know if that’s the correct thing to do or not, but I resent being scammed in any way, and I have to at least try to get my money back. (It was not too expensive, but still…). Let’s see what happens….BUT…my advice would be to proceed with caution if you are thinking of making a purchase from this vendor/through the social media ad.

Please note: This was not an unordered item, but for more information about the scam involving the return address, just Google the address.

I really do not want to leave a review for a product I haven't received since the beginning of the month. I can't get through to anyone. The tracking number does not work
My mistake was not reading the "BAD REVIEWS"

The cat ball didn’t work even once. The lights flashed, that’s all. It’s junk.

Do not use!!! Product lasted three weeks then stopped working. I had one response from them to send a video and then never heard from them again despite chasing. Totally ripped off. SCAM!

Can we not give 0 stars? I wish I had read the reviews before ordering my £25 Speedy 2.0 cat toy. Never arrived. Cannot contact anyone. ABSOLUTE SCAM!!!!!!!

It’s not even worth a one star
They took the money but I didn’t get the product and like other reviews they didn’t help and now they have my order back but won’t give refund
DO NOT PURCHASE FROM THIS COMPANY