CEF - WIM Reviews 28

Ease and quickness

Next day delivery having missing items, very expensive parts, and staff act like they don’t care.

Very helpful

Despite being just DIY, the response, delivery to local office and availability for collection was efficient and timely. The tracker did say my small switch was a 25kg parcel but that aside all went well.

Great Firm wonderful service, good team use them a lot,
Hombra Encantador

Excellent service as always from the Guys in Wimborne.
Thank you!

Quick, efficient and easy to use. Large variation of stock to choose from with next day delivery.

We have had a good working relationship with our local CEF branch for over 30 years, this is now supplemented by the excellent CEF online service and National Accounts department

Well. It’s not often you get customer service like what I had with CEF. Chris Mills went above and beyond to resolve my issue which wasn’t even fulfilled at CEF. I ordered a boiler off Amazon which did not come with its installation kit. Chris contacted the brand on my behalf and got me in touch with customer services, this has now resulted in the parts being ordered by CEF and it has resolved after the original company and brand were not helpful at all! Couldn’t have asked for better support. Will always recommend.

Perfect service, good price

I purchased a Milwaukee compressor online for a specific job. The item arrived however was damaged/ faulty, after immediately contacting customer services they wouldn’t arrange collection and instructed that I must return it in person to a branch. The branch (Wimborne) wanted nothing to do with it however eventually accepted it. After the original promise of a quick refund I’m still waiting. Online Customer Service is appalling, unhelpful and difficult to even get a reply from.

It's always a pleasure to deal with the Wimborne Branch.

They are very professional, very helpful, always competitive and buoyant.

The man that served me in store was knowledgeable, helpful & polite and took his time to help me find what I needed. Unfortunately the product was not suitable but not through any fault of the server.

As ordered arrived on time , perfect for the job

Superb and top class support with vast knowledge that takes the pressure off organising equipment for projects

Exceptional, competitive service and performance in every aspect of the Branch.
The whole Team are a pleasure to deal with.
Their product knowledge is also faultless.

I received a telephone call to say that the item I had ordered had arrived at the store. I was impressed that they had telephoned. I went to the store and was told that the item was not available. Said that I had been phoned and was told I didn't phone you. Someone at the store did. It then took further time for this person to then find the item.

Always get a great service from the guys at my local branch , always helpful, and cheerful which helps out on a Monday morning , Supplied kit is always exactly as described too

Helpful knowledgeable staff