CEF - SUN Reviews 6

TrustScore 4 out of 5

3.8

Unit 46 Carr Mere Road, Leechmere Industrial Estate, SR2 9TW Sunderland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

First time using this Co., order placed on line for fan, Delivered as promised, the next day.

Company replied

Rated 5 out of 5 stars

has a wide variety of tools and appliances anything electrical this is the place to go delivery is quick as well would highly recommend using CEF to anyone.

Company replied

Rated 5 out of 5 stars

Very helpful, they know exactly what they are talking about. I will always use this branch in the future

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - SUN

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • Unit 46 Carr Mere Road, Leechmere Industrial Estate, SR2 9TW, Sunderland, United Kingdom

  • 0191 523 8666

3.8

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Order on line easy

First time using this Co., order placed on line for fan,
Delivered as promised, the next day.

20 February 2025
CEF - SUN logo

Reply from CEF - SUN

Thank you very much for your review Raymond.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

Ripped off.

Absolute joke of a company (Sunderland branch) Was refused (fobbed off) a refund when returning the faulty item within 2 weeks, the guy said he’d have to send it back to dewalt. I will be taking the matter further through the courts at there cost. DO NOT BUY FROM THIS COMPANY. YOU’VE BIN WARNED 👎

5 June 2024
Unprompted review
CEF - SUN logo

Reply from CEF - SUN

Thank you for your review and feedback Alan.

We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.

I am afraid no contact details are provided against this review and your order number is not noted for me to obtain, so we are unable to get in contact with you by phone or email, please could you e-mail customerservices@cef.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.

Best Regards
Adele Feller (Customer Services Manager)

Rated 2 out of 5 stars

Didn't even know my ordet had been…

Didn't even know my ordet had been dropped off at there branch. Told me it would be next day. Good job I had FedEx proof of delivery to show them it was delivered at the branch.

18 January 2024
CEF - SUN logo

Reply from CEF - SUN

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

best place for all things electrical

has a wide variety of tools and appliances anything electrical this is the place to go delivery is quick as well would highly recommend using CEF to anyone.

31 January 2023
CEF - SUN logo

Reply from CEF - SUN

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful, they know exactly what they are talking about. I will always use this branch in the future

22 June 2021
CEF - SUN logo

Reply from CEF - SUN

Thank you very much for your review Dave.

Best Regards
Adele Feller (Customer Services Manager)

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