CEF - SLO Reviews 19

This is the 2nd time I have brought items on line for pick up in store and both times I have been passed off with faulty items last year it was a contactor which had obviously been returned faulty and then resold to me that cost me 4-5 visits to clients and a loss of trust not to mention the financial loss complained to cef never heard anything back,then this year brought two relays just before Christmas came to install and found one working fine and the other one faulty so unable to finish job and loss of trust with a different client

Great customer service. The staff were very helpful over the phone and when I visited at the store also.

Really helpful staff, good range of electrical, highly recommended

CEF in Slough provide an excellent service, and from a simple phone call they are always willing to find our parts and get them to our staff.
It like having a virtual warehouse providing a delivery service if required.

Well done to Steve and all the Slough staff.

A CEF colleague called to let me know the item had arrived, and also my details as i had forgotten to provide this information when placing the order, he was also there when i went to collect and was very helpful with other queries.keep up the good work.

Absolutely incredible service from CEF Slough.

As an electrician of over 10 years by far the best whosalers not just on price but how helpful staff are, Liam Prescot is worth his weight in gold. Keep up the great work.

Always a great service, delivered on time and kept well informed

Good customer service. Very friendly staff and very helpful.

I visited cef slough on Friday and as usual at this branch there were new staff the lady served me I asked for 2 of 1 item and 1 of another she gave me the wrong items, she then changed them but unfortunately I only checked 2out of 3 items as I had already been there for nearly an hour, once on site I realised the 3rd item was incorrect and drove 35minutes back to the branch to replace it annoyed when I got there I told the girl that she had given me the wrong part she got all defensive and told me it was my fault for not checking then took the part then told me to wait whilst she spoke to her boss and just stood there another customer said whilst your waiting can you start my order she snapped at him and said you can both stop having a go at me you don’t know what’s going on in my life, I said we’ve all got stuff going on but we don’t bring it to work (in my case I’ve been diagnosed with osteoarthritis down my spine which means I can only work a few hours a day, and I’ve been evicted from my house due to not earning enough) and this attitude and waste of my time did not help the situation. The boss was good and exchanged the part. Although it turn out to be faulty so I spent 4.5 hours getting no where when I went back to the branch on the afternoon she refused to serve me as I had been rude even though it was the other way around. When I worked for a company If I had spoken to a customer like that my boss would of sacked me on the spot

Was stuck for some items on Saturday got sorted by two members of staff including the driver
Very helpful team

I must Katrina and her gang do a great job. I bought a Cat6 cable from them today. The knowledge and service was fantastic
Thanks guys

Perfect service - items I wanted were delivered quickly, worked perfectly and were a reasonable price. Thanks!

The products I required were easy to find and competitively priced, and were available for collection within the estimated time

I ordered the wrong item. No problem tell us what you want, we will pick up the unwanted stuff and refund you and deliver the right items.
I really can't complain about that.
I drove to the nearest store, explained the problem and they dealt with it an exchanged within the hour