CEF - PAR Reviews 13

TrustScore 4 out of 5

4.1

Unit 16, Sovereign Business Park, Coronation Road, NW10 7QP London, GB


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Rated 5 out of 5 stars

i am not an electrician so called park royal on 31/1/24 for advice re ordering cable I needed clarity so called a few times the chap on the phone (didnt get name) was very helpful and patient. therea... See more

Company replied

Rated 4 out of 5 stars

Good service and advice in store and prompt delivery online.

Company replied

Rated 5 out of 5 stars

The best Electrical Distributor. CEF Excel at being the best. Really good prices and excellent service Especially the Renewables team and the Park Royal branch. Well done CEF

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - PAR

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • Unit 16, Sovereign Business Park, Coronation Road, NW10 7QP, London, United Kingdom

  • 020 8965 3188

4.1

Great

TrustScore 4 out of 5

13 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

The best Electrical Distributor.

The best Electrical Distributor.
CEF Excel at being the best.
Really good prices and excellent service
Especially the Renewables team and the Park Royal branch.
Well done CEF

23 April 2024
Unprompted review
CEF - PAR logo

Reply from CEF - PAR

Thank you very much for your review and feedback George.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Customer Experience Fantastic (CEF)

i am not an electrician so called park royal on 31/1/24 for advice re ordering cable I needed clarity so called a few times the chap on the phone (didnt get name) was very helpful and patient. thereafter i had to pop into the park royal store a number of times trying to replace a GE mcb all the lads in there were very helpful notably ben , going out their way to help me get the most suitable items. Patient friendly professional and above all extremely helpful - fantastic customer service each time.

13 February 2024
Unprompted review
CEF - PAR logo

Reply from CEF - PAR

Thank you very much for your review and feedback Fay.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Customer service was brilliant

Customer service was brilliant, he took all the time to find everything I was in need of. Kind and patient service, huge help helping me to track even alternatives to what I requested.

8 January 2024
CEF - PAR logo

Reply from CEF - PAR

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

Due to delivery issues we had to…

Due to delivery issues we had to procure order twice and after 3 weeks still werent given a refund although we have written twice to the branch.

25 July 2023
CEF - PAR logo

Reply from CEF - PAR

Thank you for your review and feedback.

We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.

Our customer services team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Friendly and Knowledgeable Staff

I find the folks at CEF Park Royal to be friendly and very helpful. Good range of stock in the branch and can generally organise next day delivery if not in stock.
Really good range of light fittings.

13 July 2022
CEF - PAR logo

Reply from CEF - PAR

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

The Park Royal branch customer service…

The Park Royal branch customer service is lower the 0 , it need approve.

23 February 2022
CEF - PAR logo

Reply from CEF - PAR

Thank you for your review and feedback Saeed.

We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.

A member of our CEF team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

Rated 3 out of 5 stars

Ordering process is pleasant However

Ordering process is pleasant However, when I collected the order from park royal branch, the staff was eating and he took my mobile phone to see the order number without even washing his hands. Unprofessional

12 October 2021
CEF - PAR logo

Reply from CEF - PAR

Thank you very much for your review and feedback.

A member of our CEF team will be in contact with you.

Best Regards
Adele Feller (Customer Services Manager)

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