CEF - FUL Reviews 8

TrustScore 4 out of 5

4.2

Unit 1, 92-104 Carnwath Road, SW6 3HW Fulham, GB


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Rated 5 out of 5 stars

It is a very easy website to order components. Good range of items available. The best part is that the stock levels at various branches seem to be accurate. Staff at Fulham very helpful.

Company replied

Rated 5 out of 5 stars

I needed a 09:30 delivery to meet a deadline, they came through bang on 09:30. Great service and delivery.

Company replied

Rated 5 out of 5 stars

Fantastic customer service James Marks went above and beyond to make sure my materials were delivered to me. SIMPLY AMAZING!!!

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - FUL

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • Unit 1, 92-104 Carnwath Road, SW6 3HW, Fulham, United Kingdom

  • 020 7736 5388

4.2

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Easy ordering.

It is a very easy website to order components. Good range of items available. The best part is that the stock levels at various branches seem to be accurate. Staff at Fulham very helpful.

2 June 2025
CEF - FUL logo

Reply from CEF - FUL

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

I needed a 09:30 delivery to meet a…

I needed a 09:30 delivery to meet a deadline, they came through bang on 09:30. Great service and delivery.

17 June 2024
CEF - FUL logo

Reply from CEF - FUL

Thank you very much for your review Richard.

Best Regards
Adele Feller (Customer Services Manager)

Rated 1 out of 5 stars

Utterly useless

Utterly useless. The staff are so slow they couldn’t even catch a cold. They just don’t care, are lazy and don’t give a damn about customers. Every time you go into the branch it takes way too long. They have no urgency and no regard for you at all. Avoid at all costs. Fulham branch in Chelsea. Manager can’t be bothered to meet you either.

Update - I provided my details and had a conversation with a manager who was going to speak to the branch and come back to me. Never heard from him again!

23 March 2022
Unprompted review
CEF - FUL logo

Reply from CEF - FUL

Thank you for your review and feedback Sophie.

We are extremely sorry that on this occasion we have not provided you with an acceptable level of service, please accept our sincere apologies.

I am afraid no contact details are provided against this review or an order reference for me to obtain your details, so we are unable to get in contact with you by phone or email, please could you e-mail customer.services@cef.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our CEF team will contact you by return to discuss this issue.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service
James Marks went above and beyond to make sure my materials were delivered to me.
SIMPLY AMAZING!!!

29 July 2021
CEF - FUL logo

Reply from CEF - FUL

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

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