A fantastic online service - an average in-store experience. I visited their Burton Upon Trent branch to purchase an additional component for my project. Their website stated the item was in stock in-... See more
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Although I had an issue with the wrong item being sent, delivery was quick and when I spoke to customer service they helped get my issue sorted very quickly. They guided me to my nearest store and I m... See more
Company replied
Have been using CEF since the begging, you cannot get better service, better quality products.. My local Branch is Burton on Trent, Elliot the manager and all the staff are the best.
Company replied
Ordering online no problem. Delivery on the date stated. Good service over the counter, very friendly and knowledgeable about parts required.
Company replied
Company details
- Electrical Wholesaler
- Cable Company
- Electrical Appliance Wholesaler
- Lighting Wholesaler
- Screw Supplier
- Solar Energy Equipment Supplier
About CEF - BUR
Written by the company
We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.
CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.
CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.
Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.
Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.
In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.
Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.
By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.
Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories
CEF - Your local Electrical Experts
Written by the company
- Over 390 Stores Nationwide
- You'll be sure to find a CEF near you
- Next Day Delivery
- On all orders placed before 6pm
- Free Delivery
- Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
- Reserve and Collect
- Reserve your products online and collect them from your nearest store
- Customer Service
- Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm
Contact info
4 Dale St, DE14 3TE, Burton on Trent, United Kingdom
- 01283 542843
3.8
Great
15 reviews
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Mixed opinions
A fantastic online service - an average in-store experience. I visited their Burton Upon Trent branch to purchase an additional component for my project. Their website stated the item was in stock in-store, however the member of staff behind the counter said none of the quantity was on the shelf! I asked when they would be visiting the supplier - vague response. I asked if I could be contacted when they were back in stock - my name and contact number were taken, and one week later, I am yet to receive a phone call… Their website claims the item is now back in stock. I purchased the component elsewhere.
31 March 2026
Reply from CEF - BUR
Thank you for your review.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our customer services team will be in contact with you.
Best Regards
Adele Feller (Customer Services Manager)
CEF Burton
Good company to deal with especially Burton branch, Online system is very efficient
25 March 2025
Reply from CEF - BUR
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Spoke to the Burton branch
Spoke to the Burton branch, they advised my on how to purchase my electric shower, got it next day
13 August 2024
Reply from CEF - BUR
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - BUR
Thank you very much for your review Paul.
Best Regards
Adele Feller (Customer Services Manager)
I had an email from Lee Sharp
I had an email from Lee Sharp. Confirming my order is delivered so that I can collect it.
9 March 2024
Reply from CEF - BUR
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
First class service
16 October 2023
Reply from CEF - BUR
Thank you very much for your review.
Best Regards
Adele Feller (Customer Services Manager)
Great customer service from Elliot and…
Great customer service from Elliot and the team, ALWAYS happy to help and answer any quotes in an efficient manner.
11 June 2023
Reply from CEF - BUR
Thank you very much for your review and feedback John.
Best Regards
Adele Feller (Customer Services Manager)
Have been using CEF since the begging
Have been using CEF since the begging, you cannot get better service, better quality products..
My local Branch is Burton on Trent, Elliot the manager and all the staff are the best.
8 June 2023
Reply from CEF - BUR
Thank you very much for your review and feedback Albert.
Best Regards
Adele Feller (Customer Services Manager)
Ordering online no problem.
Ordering online no problem.
Delivery on the date stated.
Good service over the counter, very friendly and knowledgeable about parts required.
19 May 2023
Reply from CEF - BUR
Thank you very much for your review and feedback Andy.
Best Regards
Adele Feller (Customer Services Manager)
Extremely helpful assistant who helped…
Extremely helpful assistant who helped me sort out the item I was looking for. It was almost closing time but he "went the extra mile"
3 May 2023
Reply from CEF - BUR
Thank you very much for your review and feedback Peter.
Best Regards
Adele Feller (Customer Services Manager)
Although I had an issue with the wrong…
Although I had an issue with the wrong item being sent, delivery was quick and when I spoke to customer service they helped get my issue sorted very quickly. They guided me to my nearest store and I managed to swap items with minimal fuss 👍
23 March 2023
Reply from CEF - BUR
Thank you very much for your review and feedback Duncan.
Best Regards
Adele Feller (Customer Services Manager)
Reply from CEF - BUR
Thank you very much for your review David.
Best Regards
Adele Feller (Customer Services Manager)
Brilliant service
30 November 2022
Reply from CEF - BUR
Thank you very much for your review David.
Best Regards
Adele Feller (Customer Services Manager)
Although the burton branch could not…
Although the burton branch could not solve my problem the service I received was superb thank you so much to the staff at this branch. I would recommend them to anyone. Thanks again for your help
Regards Jon
23 August 2022
Reply from CEF - BUR
Thank you very much for your review and feedback Jon.
Best Regards
Adele Feller (Customer Services Manager)
Did what they said they would do
Did what they said they would do, delivered the parts we wanted when they said a delivery time, they stuck to it, thank you, had workmen relying on the delivery.
22 February 2022
Reply from CEF - BUR
Thank you very much for your review Jane.
Best Regards
Adele Feller (Customer Services Manager)
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