CEF - BRF Reviews 9

TrustScore 4.5 out of 5

4.3

5 Shield Drive West Cross Centre, A4, TW8 9EX Brentford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Brentford staff really helpful. Easy to order online, quick delivery, advised only part to be delivered as out of stock which was fine & agreed to. Manufacturer had discontinued the product & CEF advi... See more

Company replied

Rated 5 out of 5 stars

Very helpful…a pleasure to deal with…highly recommend, Brentford branch..

Company replied

Rated 5 out of 5 stars

Always the best customer experience! super fast, good prices and superb staff

Company replied

Rated 2 out of 5 stars

Not sure how you get charged a delivery fee to have an item sent to store, no other electrical wholesalers charge for this certainly not Kew or TLC, bit of a rip off. Also staff in branch quite rude,... See more

Company replied


Company details

  1. Electrical Wholesaler
  2. Cable Company
  3. Electrical Appliance Wholesaler
  4. Lighting Wholesaler
  5. Screw Supplier
  6. Solar Energy Equipment Supplier

About CEF - BRF

Written by the company

We go above and beyond for our customers wherever and whenever you contact CEF, our focus is to help you.

CEF has a UK national network of 393 branches with electrical experts in-branch ready to help with friendly advice and support to allow you to get the job done. Established in 1951, CEF is privately owned and the business now extends to the USA, Canada, Ireland, Spain, and Australia.

CEF is the expert electrical wholesaler for professional electricians and contractors all over the UK.

Our ‘Same Day In-branch’ range of almost 3,000 electrical products is available in every branch. Our fully trained sales, technical, and service staff are ready to help.

Place online orders for next working day delivery at cef.co.uk from over 300 leading suppliers.

In-branch and online we offer the largest range of products, giving you access to more than 35,000 products.

Our online customer service team is available from 8am to 8pm via phone, email, or live web chat to offer advice and assistance with your queries.

By partnering with Trustpilot we welcome your feedback, helping us ensure your experience is the best it can be.

Stocklists of: Cables and Accessories/Cable Management/CCTV, Fire and Security/Data and Networking/Heating and Ventilation/Industrial Controls/Lamps and Tubes/Lighting Luminaires/Power Tools/Renewables/Switchgear and Distribution/Test Equipment/Tools, Fixings, and Workwear/Wiring Accessories

CEF - Your local Electrical Experts

Written by the company

Over 390 Stores Nationwide
You'll be sure to find a CEF near you
Next Day Delivery
On all orders placed before 6pm
Free Delivery
Spend over £50 and get Free delivery to any mainland UK address or your nearest CEF store
Reserve and Collect
Reserve your products online and collect them from your nearest store
Customer Service
Our dedicated Customer Service team are available Mon - Fri 7.30am - 8pm

Contact info

  • 5 Shield Drive West Cross Centre, A4, TW8 9EX, Brentford, United Kingdom

  • 020 8568 4243

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
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Rated 5 out of 5 stars

Brentford staff really helpful

Brentford staff really helpful. Easy to order online, quick delivery, advised only part to be delivered as out of stock which was fine & agreed to. Manufacturer had discontinued the product & CEF advised us promptly. Brentford staff really helpful

9 February 2024
CEF - BRF logo

Reply from CEF - BRF

Thank you very much for your review and feedback.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Always the best customer experience

Always the best customer experience! super fast, good prices and superb staff

17 October 2023
CEF - BRF logo

Reply from CEF - BRF

Thank you very much for your review and feedback Zaid.

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Tech Talk

Tech Talk, Fantastic discussion.

19 January 2023
CEF - BRF logo

Reply from CEF - BRF

Thank you very much for your review.

Best Regards
Adele Feller (Customer Services Manager)

Rated 2 out of 5 stars

Delivery charge rip off

Not sure how you get charged a delivery fee to have an item sent to store, no other electrical wholesalers charge for this certainly not Kew or TLC, bit of a rip off.
Also staff in branch quite rude, made to feel like your inconveniencing them.

16 February 2022
CEF - BRF logo

Reply from CEF - BRF

Thank you very much for your review James Beaton.

Our customer services team will be in contact with you shortly

Best Regards
Adele Feller (Customer Services Manager)

Rated 5 out of 5 stars

Good service

Always good for those hard to find electrical parts.

18 January 2022
CEF - BRF logo

Reply from CEF - BRF

Thank you very much for your review Alexander Mackay.

Best Regards
Adele Feller (Customer Services Manager)

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