CB1 Medical Reviews 277

From start to finish amazing. I haven’t had a single issue and when I needed something I contacted CB1 via web chat and everything got sorted within minutes.

Honestly, I’m shocked this clinic is allowed to operate the way it does. I spent a small fortune on vape products that didn’t work, and when I tried to raise the issue, I was completely ignored; both on the phone and by email.
Funny how that changed the moment I mentioned reporting them to the Care Quality Commission (CQC). Suddenly, they were able to respond.
This is a private medical service; patients are not “just another customer,” and shouldn’t be treated as such. The level of care and communication here falls far short of what you’d expect from any reputable private clinic. For comparison, my private dentist goes above and beyond every time.
Poor products, worse customer service, and only responsive when there’s a threat of escalation. Not a great look for a medical provider.

Utterly awful experience. Avoid CB1 at all costs. They will be ok until you have a problem then they will totally ignore you. It took me months to get resolution and refund for dodgy products. So many other people say the same too. They constantly ignore emails, cut you off the telephone and even pretend that the person you need to speak to isn’t there. Customer services are rude, antagonistic and unhelpful and deliberately try to wind you up. It seems like a game they play with people who complain about a product. They try to wind you up and then you hear them laughing in the background if they succeed. Shockingly poor service. It’s so short sighted because they are losing far more money than it would cost to sort the problems out. If they owe you money then take it up with the CQC & MRHA. They have so many people complaining about them the more that do the better chance this company will change it’s terrible procedures. The company does not deserve a license to sell medication. Utterly disgraceful.
There are so many clinics out there, choose a better one than CB1.

So far so good.

I tried just about every painkiller my doctor could give me along side anti depressants but they hardly touched the pain. Out of pure desperation I tried CB1 Medical and I'm glad I did. From all the clinics I looked at this worked out to be the cheapest with only paying £50 and getting your initial consultation plus consultations every 3 months or in my case when I requested one. Ive had two deliveries so far and just ordered my third. The Doctors are understanding and non judgemental once they see you have tried different ways to relieve pain. Delivery says next day but expect more like 3 days. If you order before you run out you will be ok.

Good value clinic. I was seen quickly by a doctor via online chat. Discounts for medication nearing the end of its life is a good feature. You don’t get a Can Card though, which I was disappointed with.

Very professional and smooth service.
Communication with the team and doctors was friendly and helpful for my health needs. The delivery was fast and packed with care. I’ve recommended this clinic to a few friends as it’s helped me with so many issues. I’m now able to sleep through the night and get through the day. Highly recommend CB1 Medical.

bad experience and customer service is awful. still haven't got my money back nor have they done anything they said they will or fixed any of the issues. and they tell me its fine its ok. for me to get violated? yeah because you're not the one getting violated. you're doing the violating here.

Professional and medically based clinic, built and run by doctors and not profiteers imho. Glad I chose them over the others ✌️

Very helpful fantastic communication...very responsive...very friendly...it was so much easier than I thought it would be...not received my script yet...but it's been the weekend...very happy thus far...
Thankyou!

Waiting on my first script to arrive, Doctor was super helpful, understanding and informative. Very straight forward company, easy to sort out & would recommend to new patients. Efficient company

Having read some of the 1 star reviews I thought I'd jump on here to give them the 5 stars they deserve from my side.
A bit of background - I deal with a historical spinal injury that hurts all the time, like literally 24/7 and so, bc of that, also a loss/disturbance of sleep.
The consultation was in depth and in no way condecending like I've read in some 1 star reviews. I also have never had problems with either delivery or faulty products.

I recently had an issue with my workplace & medication and while they didn't intervene directly, they did set me up with a liaison with an outfit that did, along with documentation I could pass onto my employer, which all helped to rectify the whole situation.

My only gripe I have, which is not worth demoting a star in my eyes, is not having more info on each product they offer.
If you are reading this CB1;
Terpene profiles and explaination of benefits
Type of effects to generally be expected
Strain is best suited for.....

amongst other info would be greatly helpful and welcomed - think leafly.com type overview....

All in all - good pricing, good Doctors, decent selection, good turn around times, good care.

Defo 5/5

First class customer service
Very friendly staff
Fast reliable delivery
Makes everyday life much easier
Highly recommend

Quick transfer from another clinic
Quick process time
Fast delivery and quality products
10/10 would recommend

Simple sign up, good in-depth doctors consultation and it felt like he was actually listening to me and understanding my issues. I sent over my medical record summary, described the conditions I needed help with and got accepted. Service was then so quick, ordered and paid via the patient portal and received medication within 2 days.

CB1 medical have been brilliant, from initial consultation through to my first prescription delivered yesterday, my Doctor was very knowledgeable and helpful and recommended some things for me to try. I’ve not slept properly for a few months and last night I slept most of the night and today I feel fresher than I have in months 🙏 also not itching half as bad too 🙏 would recommend them all day long, a great selection of meds available also 🙂

Excellent service friendly staff very helpfull can't fault them in anyway delivery is always on time never no problems would give 7 stars if i could

Don't bother with CB1 they never seem to have stock in and I am always waiting after running out. What's the use of a 21 day order cycle if it's takes over 21 days to get your repeat avoid this company I'm changing to some one that can deliver.

Fast and professional service

What fantastic service and staff, throughout the company! I have tried other clinics. But this one is by far the best. No monthly fees. Very fair prices. Top quality meds! Expert advice. Medication that has made my life bearable, again.

Very informative and very helpful, would highly recommend