CB1 Medical Reviews 

First class customer service
Very friendly staff
Fast reliable delivery
Makes everyday life much easier
Highly recommend

Quick transfer from another clinic
Quick process time
Fast delivery and quality products
10/10 would recommend

Simple sign up, good in-depth doctors consultation and it felt like he was actually listening to me and understanding my issues. I sent over my medical record summary, described the conditions I needed help with and got accepted. Service was then so quick, ordered and paid via the patient portal and received medication within 2 days.

CB1 medical have been brilliant, from initial consultation through to my first prescription delivered yesterday, my Doctor was very knowledgeable and helpful and recommended some things for me to try. I’ve not slept properly for a few months and last night I slept most of the night and today I feel fresher than I have in months 🙏 also not itching half as bad too 🙏 would recommend them all day long, a great selection of meds available also 🙂

Excellent service friendly staff very helpfull can't fault them in anyway delivery is always on time never no problems would give 7 stars if i could

Fast and professional service

What fantastic service and staff, throughout the company! I have tried other clinics. But this one is by far the best. No monthly fees. Very fair prices. Top quality meds! Expert advice. Medication that has made my life bearable, again.

Very informative and very helpful, would highly recommend

Regarding my experiance with CB!: I was thoroughly impressed with the fantastic service I received as well as the selection of medication available. It was easy to find options tailored to my specific needs. Additionally, I truly appreciated the quick turnaround time throughout the process.

Thank you for the excellent support.

Completely ignorant and dismissive of both veterans and mental health issues. They offer prescriptions for PTSD, anxiety and depression but when the consultant asks you about these symptoms, refuses to prescribe medical cannabis because you have the symptoms of PTSD, anxiety and depression. When you complain you get a mealy mouthed response I will be taking this forward administratively.

Very professional and has put me at ease!

So far so good, initial consultation went smoothly, dealt with some paperwork and product ordered. I had a vape and some flower which arrived in a couple of days. The medication has been great for me. I have chronic back pain for the last 3 years and have had the 1st best nights sleep in that time. During the day when it gets bad, a quick blast on the vaporiser and all sorted. The customer service so far has been very responsive and will continue using these guys after transferring from somewhere else

No problems Quick sign up Quick first consultant and prescription.
Can't pay with card online for some reason (problem myside) but was able to pay over phone.
So far so good

I was surprised how easy CB1 made the introduction process and I was clear of what was needed and the process all the way through. I was connected to a great clinician really quickly and got a selection of products to try to sort my pain. It all arrived swiftly so I recommend this service wholeheartedly.

Excellent experience with CB1 Medical!
Top-notch!!

The pre checks and registration were really simple.
When i had my first appointment the dr listened to me, took my medical history into consideration and prescribed me based on my individual needs and did not just briefly look at my mental health conditions and say no straight away without even talking to me like other clinics did.

New to this company. But so far I’m very impressed. Professional, quick service. Fair prices. Quality products.

Very easy application process and feel like I have been listened to and understood the problems need help with. Only been with CB1 a short while but know I am already in a better place mentally, physically and in general a much more positive place. Many thanks

DO NOT USE CB1 MEDICAL! This company is the worst company I have ever had to deal with in my entire life! I have been trying to get more information about the data breach since it happened in August 2025, I'm now dealing with their lawyer as they don't even have the decency to follow through on simple processes and look into this themselves.

I have been lied to constantly and ignored, laughed at on the phone to them and have been trying to investigate exactly why they have been lying. I have been asking the simple question "When did the investigation begin and complete?" so I can correlate this with emails I have from them saying they cannot discuss it as its still being investigated literally up till a few weeks ago they were still saying this. Both CB1 and their solicitor / lawyer refuse to give me this information - as basic piece of information. They told me how the breach happened - they used an Indian company called "DNAGROWTH" to deal with some aspect of patient information! I recommend visiting their website and you will ask yourself why on earth CB1 are using such companies to outsource YOUR information to. It was this company who apparently caused the breach. But every time I ask them when the investigation started and finished - they get defensive and say they don't legally have to provide this.

I'm pretty convinced that CB1 also have no problem with putting fake reviews on here, as previous reviews get pushed down by generic reviews added right after I received a message from Trustpilot saying that CB1 are trying to get my reviews removed!

From my dreadful experience with this company - the worst I have ever had to deal with in my lifetime - they are extremely untrustworthy and simply do not care. The incompetence of the way they handled - or didn't handle my complaint is beyond words. They have tried to make me feel like I'm exaggerating the whole thing. I asked for £50 compensation to use a data broker remover for a year a result of my information being stolen due to their incompetence and they just point blank refused. It has caused me immense stress and anxiety over the last few months and they just do not care one bit.

DO NOT USE THIS COMPANY! I can't advise this enough but you really should use another provider as CB1 do not follow basic processes for anything.

I've been trying for three weeks to sort out 2 vape carts leaking they make promises to rectify it and do nothing they have left me in extreme pain ever since