Cazoo UK Reviews 48,037

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 530 reviews, reviewers had a great experience with this company. Customers frequently highlight the website as easy to use and navigate, offering clear information and helpful filters for searching for vehicles. Many people appreciate the detailed information provided about each car, making the search process efficient and straightforward. The overall user experience is often described as positive, with consumers finding it simple to manage and get the results they desire. However, some reviewers were not happy with the product and service, citing issues such as vehicles not coming with essential tools or spare tires. There were also mentions of poor communication and unfulfilled promises, including instances where companies failed to respond to inquiries or provide necessary documentation.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers expressing significant... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the app and website very easy to... See more

Website

Customers had positive experiences with the website, finding it easy to navigate and use. Reviewers... See more

Service

Clients share ambiguous opinions on service, with many reviewers reporting fast, efficient, and professional... See more

Response time

Consumers find response times to be ambiguous, with many reviewers expressing frustration over a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of vehicles , filters were a great help , found a van that I liked , unfortunately the company didn’t reply to my email so I ended up buying a van elsewhere . Great site , will definit... See more

Company replied

Rated 4 out of 5 stars

Easy to manage and get the results you want and all clear with plenty of pictures which nice so can see everything your getting

Company replied

Rated 5 out of 5 stars

My colleague recommended me cazoo, Easy to use web site, clear & with full information about each car I reviewed. Easy to contact Andy and has responded very quickly. Andy came with his son to drop... See more

Company replied

Rated 5 out of 5 stars

Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more

Company replied


Company details

  1. Online Marketplace

About Cazoo UK

Written by the company

Welcome to Cazoo, the 'you' experts

At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.

Contact info

4.2

Great

TrustScore 4 out of 5

48K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good site easy to navigate

Good site easy to navigate
Plenty of useful information on all cars running costs and all technology etc

12 March 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Music to our ears! 🎶 We’re so glad you found the site easy to use – that’s exactly what we aim for. Thanks for sharing!

Rated 5 out of 5 stars

Really good website and useful…

Really good website and useful information

18 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice 😄 Sounds like it’s giving you exactly what you need without any fuss – just good info and easy browsing 🚗🙌

Rated 5 out of 5 stars

Clear information about cars,

Clear information about cars,

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Woohoo! Sounds like everything’s laid out so clearly you don’t need a mechanic’s degree to understand it 🚗🔧🙌

Rated 5 out of 5 stars

Very easy and helpful app to use

Very easy and helpful app to use. Highly recommend it.

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!

Rated 5 out of 5 stars

Used cars

Great variety of cars to browse and all information clear to see

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

This is what we love to hear! Sounds like you’ve got a whole used-car playground to explore – loads of choice and everything laid out nice and clear so you don’t need a magnifying glass 🚗🔍🙌

Rated 2 out of 5 stars

Looking at a car to buy and can not…

Looking at a car to buy and can not make a simple phone call to talk to the seller

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞

We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱

Rated 5 out of 5 stars

Very good

Very good, im still looking for the Morgan , but found you were a great help

5 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Yay! Glad we’ve been able to help with your search – hope you track down that Morgan soon, they’re a proper gem when you find the right one 🚗✨🙌

Rated 5 out of 5 stars

Great overall app

Great overall app

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Thanks for the feedback 😄 Glad it’s ticking all the boxes for you – always good when an app just does its job without any hassle 🚗👍

Rated 5 out of 5 stars

Good app to use

This is a good app when searching for cars it has all you need from plenty of dealers in and around the country

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Love to hear this😄 Sounds like you’re getting a solid spread of cars from loads of dealers all in one place – makes the search much easier 🚗🙌

Rated 5 out of 5 stars

Entered the competition to win a…

Entered the competition to win a Peugeot 2008 hope im lucky enough to win 🏆

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice 😄 Best of luck with the competition – fingers crossed the Peugeot 2008 lands on your driveway 🏆🚗🙌

Rated 4 out of 5 stars

Easy to manage and see your options

Easy to manage and get the results you want and all clear with plenty of pictures which nice so can see everything your getting

15 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice 😄 Sounds like everything’s laid out really clearly – lots of pics, easy browsing, and no guessing games involved 🚗📸🙌

Rated 5 out of 5 stars

Nice service

Nice service

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice and simple 😄 Glad you’re happy with the service – appreciate you sharing 🙌

Rated 4 out of 5 stars

It is easily connected

It is easily connected
Has lots of choices
Nearly every price range
And has a option to buy your car

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice 😄 Sounds like everything’s nicely connected and easy to explore – loads of choice across all budget 🚗💰🙌

Rated 5 out of 5 stars

User friendly

User friendly

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice and simple 😄 Glad you’re finding it easy to use – appreciate you sharing 🙌

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