Cazoo UK Reviews 48,025

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 526 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being easy to use, clear, and informative, making the search for a vehicle straightforward and efficient. Many found the filtering options helpful for narrowing down their choices, and appreciated the detailed information and pictures provided for each car. The overall user experience is frequently described as positive, with people finding the process of searching and viewing cars to be easy and helpful. However, some people were dissatisfied with the product itself, citing issues like cars not including essential tools or spare tires, or having significant mechanical faults shortly after purchase. Some reviewers also experienced poor service from dealerships advertised on the platform, including unresponsiveness, delays in providing documents, or even refusal to address issues.

What people talk about most

Product

Users describe ambiguous interactions with product. While some reviewers found a great selection of vehicles,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the site and... See more

Website

Consumers generally find the website to be positive. Many reviewers praise its ease of use, clear navigation,... See more

Service

Clients share ambiguous opinions on service. Many customers praise the fast, efficient, and professional... See more

Response time

Customers had ambiguous experiences with response times. While some reviewers praised quick responses, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My colleague recommended me cazoo, Easy to use web site, clear & with full information about each car I reviewed. Easy to contact Andy and has responded very quickly. Andy came with his son to drop... See more

Company replied

Rated 5 out of 5 stars

Very easy to set up search for a particular area and model, and yo add filters. Notifications when prices drop are easy to use and produce excellent results. Useful message tool to contact dealers.... See more

Company replied

Rated 5 out of 5 stars

Cazoo app is very good. I am looking for a specific colour Vauxhall Astra / Mokka X Vulcan Grey, electronic parking brake 1.4 up to 80,000 on clock petrol cloth seats as yet I have not found what I'm... See more

Company replied

Rated 5 out of 5 stars

The car was presented very well and ready to be road tested. No pressure was applied for me to purchase the vehicle. It was just what l was looking for and it performs as well as it looks. I would b... See more

Company replied


Company details

  1. Online Marketplace

About Cazoo UK

Written by the company

Welcome to Cazoo, the 'you' experts

At Cazoo, we believe that to help you find your perfect car we don't just have to be vehicle experts, we have to be an expert in 'you'. Our handy search filters, jargon-free guides, and user-friendly app help you search with confidence. And with 300,00+ cars to choose from and 5,000 helpful dealers nationwide, you can be sure you'll find the one that's right for you.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

48K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Competition entry

Easy to navigate website

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Love to hear it! 😄 We’re so glad you found the website easy to navigate – and best of luck with your competition entry 🏆🚗🙌

Rated 5 out of 5 stars

Great variety to always choose from

Great variety to always choose from, and very straight forward

12 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Love hearing this! 😄 Plenty of choice and an easy experience is exactly what we aim for – thanks for sharing 🚗🙌

Rated 5 out of 5 stars

I got a nice and cheap car from the app

I got a nice and cheap car from the app

30 April 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Woohoo! We’re over the moon to hear you’re loving your new car 😎Sounds like you bagged yourself a proper bargain – nice wheels without breaking the bank 🚗💰🙌

Rated 5 out of 5 stars

Lovely man to speak to

Lovely man to speak to, very friendly and gave great advice, very quick and easy to understand going through procedure, Thank you very much 😊 x

3 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

So glad to hear this 😊 Really nice to know you had such a positive experience with the dealer – clear support makes all the difference when going through everything 🚗🙌

Rated 5 out of 5 stars

Best for car purchase

Best for car purchase

15 July 2025
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Love that 😍 Sounds like it’s giving you a great way to find a car without any hassle – exactly what it should do 🚗🙌

Rated 5 out of 5 stars

Does what it says

Easy straight forward

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!

Rated 5 out of 5 stars

Good site easy to navigate

Good site easy to navigate
Plenty of useful information on all cars running costs and all technology etc

12 March 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Music to our ears! 🎶 We’re so glad you found the site easy to use – that’s exactly what we aim for. Thanks for sharing!

Rated 5 out of 5 stars

Really good website and useful…

Really good website and useful information

18 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice 😄 Sounds like it’s giving you exactly what you need without any fuss – just good info and easy browsing 🚗🙌

Rated 5 out of 5 stars

Clear information about cars,

Clear information about cars,

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Woohoo! Sounds like everything’s laid out so clearly you don’t need a mechanic’s degree to understand it 🚗🔧🙌

Rated 5 out of 5 stars

Very easy and helpful app to use

Very easy and helpful app to use. Highly recommend it.

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

So glad to hear the site was a breeze to use! 🚀 We’re all about making things as smooth as possible – thanks for the shoutout!

Rated 5 out of 5 stars

Used cars

Great variety of cars to browse and all information clear to see

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

This is what we love to hear! Sounds like you’ve got a whole used-car playground to explore – loads of choice and everything laid out nice and clear so you don’t need a magnifying glass 🚗🔍🙌

Rated 2 out of 5 stars

Looking at a car to buy and can not…

Looking at a car to buy and can not make a simple phone call to talk to the seller

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

We’re sorry to hear you’ve had trouble getting a response from the dealer, we know how frustrating that can be. 😔 While delays can sometimes happen during busy times at the dealership, we’d recommend giving the dealer a call directly, as it’s often the quickest way to get in touch 📞

We’re also excited to share that we’ll be launching WhatsApp leads within the next couple of months, making it even easier to connect with dealers 🙌📱

Rated 5 out of 5 stars

Very good

Very good, im still looking for the Morgan , but found you were a great help

5 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Yay! Glad we’ve been able to help with your search – hope you track down that Morgan soon, they’re a proper gem when you find the right one 🚗✨🙌

Rated 5 out of 5 stars

Great overall app

Great overall app

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Thanks for the feedback 😄 Glad it’s ticking all the boxes for you – always good when an app just does its job without any hassle 🚗👍

Rated 5 out of 5 stars

Good app to use

This is a good app when searching for cars it has all you need from plenty of dealers in and around the country

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Love to hear this😄 Sounds like you’re getting a solid spread of cars from loads of dealers all in one place – makes the search much easier 🚗🙌

Rated 5 out of 5 stars

Entered the competition to win a…

Entered the competition to win a Peugeot 2008 hope im lucky enough to win 🏆

19 May 2026
Unprompted review
Cazoo UK logo

Reply from Cazoo UK

Nice 😄 Best of luck with the competition – fingers crossed the Peugeot 2008 lands on your driveway 🏆🚗🙌

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