Scam site. I took a bonus, wagered it. Had 900€ to withdraw. Withdrawals blocked by operator. Do have any active document/verification requests. I chatted with them, got a list of documents they nee... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Scam website, take ages to pay out. Customer service is bots that say the same thing over and over again. I deposited £10 and it never reached my account and sent off the evidence just to be ignored.... See more
I've been waiting 2 weeks now for a withdrawal, it is not even a big amount, just 70€~ yet they still telling me that I'm in "high priority list" that they have "too many requests" when it is a small... See more
Company replied
Scam company. Happy to take deposits instantly. Refuse to pay out any winnings - just leaving withdrawals processing forever. Do not play here. I am on day 17 of a withdrawal request and still ref... See more
Company replied
1.7
Bad
297 reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
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Can't close account until you email…
Can't close account until you email them so if your no good wirh emails don't pay this site
3 February 2025
Unprompted review
Reply from Cazeus
Hi Dianne,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We strive to provide excellent service, and it’s clear we fell short in this instance.
We’d love the opportunity to resolve this for you.
Please reach out to us directly at support@cazeus.com so we can make things right.
Thank you for your feedback, and we hope to serve you better in the future.
Best regards,
Cazeus.com Team
God casino
God casino, despite a lot of bad reviews I made good wins, the only problem was communication from Cazeus support team and withdrawal took over a week was bad yes.
3 February 2025
Unprompted review
Reply from Cazeus
Dear Cesar,
Thank you for your review!
We're really happy to hear that you've had good wins on the site.
We do apologize for the delay in communication and the extended withdrawal time.
We're constantly working to improve in those areas, and your feedback helps us do so.
We hope to provide an even smoother experience for you in the future.
If you need anything or have further questions, feel free to reach out anytime!
Best wishes,
Cazeus.com customer support.
This casino are crooks taking money…
This casino are crooks taking money from my accounts and wouldn't even close my account just ignoring emails and not following commissioner gambling laws and you have no chance of winning at all cause nothing pays so please please please take my advice stay well clear of this scam crook site becareful
2 February 2025
Unprompted review
Reply from Cazeus
Hi Rehnu,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We strive to provide excellent service, and it’s clear we fell short in this instance.
We’d love the opportunity to resolve this for you.
Please reach out to us directly at support@casinolab.com so we can make things right.
Thank you for your feedback, and we hope to serve you better in the future.
Best regards,
Casinolab.com Team
This is a fraudulent site you may win…
This is a fraudulent site you may win but they won’t pay you and then they’ll start withdrawing money from your bank account. Feel sorry for everyone who gets scammed I’m about £250 out of pocket. Thank god my bank stopped the money which they tried taking and now I’ve changed my card. How these people are allowed to operate baffles me!
2 February 2025
Unprompted review
Reply from Cazeus
Dear Craig,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience and the negative experience you had with us.
Your feedback is very important, and we want to assure you that we take it seriously.
Our goal is to provide a trustworthy and enjoyable gaming experience for all our players.
We understand your concerns and are here to help resolve this matter.
Please reach out to us directly at support@cazeus.com with your account details so we can investigate your case further.
We appreciate your patience and understanding as we work to make things right.
Thank you for giving us the opportunity to address this situation.
Warm regards,
Cazeus.com Team
Just be patient.
I am stun about this site. Like all the above I did not received my winings. I was naief to think that i resive my winings after a view days.... and I don't get it. Why do you have a live support if you only scam people🫠 btw the company also has other casino site under there belt with the same issues.
Update: I just got informed that my withdrawal is approved. I will give notice wenn I have the monny.
Confirmation! I got my withdrawal.
31 January 2025
Unprompted review
Reply from Cazeus
Dear Exodia,
Thank you for your update and for sharing your experience.
We understand your initial frustration and truly appreciate your patience as the process unfolded.
We're glad to hear that your withdrawal has been approved and successfully received.
Our team is always here to help, and we take your feedback seriously as we continue to improve the service.
If you ever have any more questions or need assistance, don’t hesitate to reach out!
Best wishes,
Cazeus.com customer support.
It's a con site simple as same as…
It's a con site simple as same as several others they all habe same layout
30 January 2025
Unprompted review
Reply from Cazeus
Dear Alex,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when expectations aren’t met. At Cazeus, we strive to provide a fair and transparent gaming environment, and we take concerns like yours very seriously.
We would appreciate the opportunity to look into this further and address any issues you’ve encountered. Please reach out to us at support@cazeus.com with more details, and our team will be happy to assist you.
Warm regards,
Cazeus.com Team
Missing bonus winnings (months later), overal awful casino and customer service
I recieved a free spins bonus upon deposit. I was credited the free spins and won around £160. Since then, I have been in contact with the live chat around 12 times (if not more) over the past 2/3 months, everytime they PROMISE me an update through email. I have provided evidence on the winnings and evidence they were not credited, but each each they promise I will be contacted soon. The live chat seems to go in circles, and have clear strategies dealing with prolonging giving bonus winnings to players. My last chat with them, I told them what ive mentioned in this review, only to be told its normal for it to take "a while" (I specifically mentioned months with no update) for these kinds of issues.
I have won off the site previouly and they did process the withdrawal , although not timely.
I would strongly recommend not depositing on this site, or deposit with caution. They really are the worst online casino ive come across, and ive been a user of such casinos for years now.
21 December 2024
Unprompted review
Reply from Cazeus
Dear Max,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you’ve faced regarding your free spins winnings. We completely understand how frustrating it must be to wait for an update, especially after multiple follow-ups. This is certainly not the level of service we strive to provide, and we appreciate your patience throughout this process.
Please rest assured that we take your feedback seriously and would like to investigate this matter further to ensure it is resolved as quickly as possible. Kindly reach out to us at support@cazeus.com with your account details and any relevant information, and our team will prioritize your case.
Once again, we apologize for the inconvenience and appreciate your understanding. Thank you for bringing this to our attention—we value your trust and hope to provide a more positive experience moving forward.
Kind regards,
Cazeus.com Team
Worst and GRANSINO they…
This is a sister site of GRANSINO they are identical also wild Robin absolutely DO NOT USE THESE SITES THEY ARE THE WORST AND DO NOT PAY OUT
17 December 2024
Unprompted review
Reply from Cazeus
Dear Ceri,
We’re really sorry to hear about your negative experience, and we understand your concerns.
We take feedback like this seriously and are committed to improving the player experience.
Please contact our support team with your details, and we’ll look into this matter right away. We want to ensure your case is resolved and make things right for you.
Thank you for sharing your thoughts, and we’ll do our best to assist you.
Best regards,
The Cazeus Team
Bad casino
Bad casino, i deposited money and i never got in on my account. If i reach out for live chat they say that i have to wait and that my “VIP” manager will contact me thru email. I never got one email and they will not do anything to help you. I am really pissed of by the way this casino handles their problems. Really the most annoying and bad casino ever!!!! Live chat is bad, deposits go bad, no manager to speak to, they tell you lies and they dont care about you. Dont play here!!!
18 January 2025
Unprompted review
Reply from Cazeus
Dear Dirk,
We’re really sorry to hear about the problems you’ve experienced with your deposit and communication.
This is certainly not the service we want to provide, and we apologize for the frustration and inconvenience.
Please reach out to our support team with your details so we can investigate the issue further and ensure that it’s resolved as quickly as possible. We take all feedback seriously and are committed to improving our service.
Thank you for bringing this to our attention.
Best regards,
The Cazeus Team
I'd deposited on 11th £350 ..tried…
I'd deposited on 11th £350 ..tried withdrawal email.saying been cancelled £361....also was getting charged for deposits didn't realise till I went on on line banking + charged for non sterling..... only seen this yesterday 19th January ..... I transferred my 361 plus like a fool deposited another £250 .... my winnings come to £850 same amount or less that I'd spent due to charging... I've got it all on my Internet banking which comes up 3 different companies charged me ... my bank got in touch... I'm waiting on my £850 ... as I made 2 withdrawals £500 ....£350 .
. I wouldn't feel.so bad but the winnings is whst I deposited ......they'd best sort it ASAP ...NEVER HAD THIS PROBLEM WITH ANY OTHER SITE
11 January 2025
Unprompted review
Reply from Cazeus
Dear Bernadette,
We’re really sorry to hear about the issues you've encountered with charges, deposits, and withdrawals.
This is certainly not the experience we aim to provide, and we understand how frustrating it must be to see unexpected charges on your account.
Please reach out to our support team with the details of your transactions, and we will prioritize resolving this matter as quickly as possible. We take such concerns seriously and will do everything we can to make sure you're properly refunded and that your withdrawals are processed without further delays.
Thank you for your patience, and we hope to resolve this for you soon.
Best regards,
The Cazeus Team
Such bad site
Such bad site, i got bonus claw for depositing and won 20 free spins on scroll of dead won 350 poind first tome then after spons it disappeared, sent many screen shots and emails and all i got was its with relevent department, then same again last night won 70 pound and disappeared, they havent a clue what to do and i would suggest not to join here, heres a reply to ya message also, i have spoke to numerous people weeks ago and all i get is its being investigated
16 January 2025
Unprompted review
Reply from Cazeus
Dear Aaron,
We’re really sorry to hear about the issues you’ve experienced with your bonuses and winnings disappearing.
We understand how frustrating this must be, and we sincerely apologize for the inconvenience.
Please contact our support team directly with the relevant details, and we will prioritize investigating this further to resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and we’re committed to making this right.
Best regards,
The Cazeus Team
Such a good casino with tons of games…
Such a good casino with tons of games and fantastic customer service, would highly recommend and I have withdrawn many times and straight forward withdrawals. Thank you and this is the only casino I trust and would play.
12 January 2025
Unprompted review
Reply from Cazeus
Dear Les,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’ve had a positive experience with both our games and customer service. It’s great to know that your withdrawals have been smooth and straightforward. Your trust and recommendation mean the world to us, and we’re grateful to have you as part of our community. We look forward to continuing to provide you with top-notch experiences!
Best regards,
Cazeus.com Customer Support Team
Absolute scammers
Absolute scammers! Tried to withdraw the same $400 three times over 2weeks. 1st time they said the delay was on their end, 2nd time they said delay was because of my bank, 3rd time they said it was a problem with the payment provider they had recently changed to.
Also they didn't ask for me to verify my identity with id or anything. All other casinos want selfies with you holding your id and bank statement to verify. But NO verification needed with these flops. If I could give 0 star review I would. Highly recommend you NEVER try this casino.
9 January 2025
Unprompted review
Reply from Cazeus
Dear Natalie,
We are truly sorry to hear about the issues you've experienced with your withdrawal and the lack of communication around it.
This is definitely not the experience we aim to provide, and we apologize for the delays and confusion.
Please contact our support team directly with your details so we can prioritize your case and get it resolved as quickly as possible. We take these matters very seriously and are committed to improving the experience for all players.
Thank you for your patience, and we hope to resolve this for you soon.
Best regards,
The Cazeus Team
Constant unsolicited text messages from…
Constant unsolicited text messages from these crooks! Don’t trust them, scam artists
9 January 2025
Unprompted review
Reply from Cazeus
Dear Gemma,
We sincerely apologize for the inconvenience caused by the unsolicited text messages.
This is certainly not the experience we want for our players, and we take privacy and communication preferences seriously.
Please contact our support team directly, and we will ensure that your communication preferences are updated to stop these messages.
Thank you for bringing this to our attention, and we’ll work to resolve it promptly.
Best regards,
The Cazeus Team
I won £500 on the 01-01-2025 and it’s…
I won £500 on the 01-01-2025 and it’s now the 09/01/2025 and they haven’t paid it the customer service just says there’s a delay with the financial department. DO NOT DEPOSIT THEY ARE SCAMMERS. I’m waiting on 2 x £500 payouts that haven’t happened
9 January 2025
Unprompted review
Reply from Cazeus
Dear Daire,
We’re really sorry to hear about the delays you’ve experienced with your payouts.
We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience caused.
Please reach out to our support team directly with your details, and we’ll prioritize your case to ensure your withdrawals are processed as quickly as possible. We take your concerns seriously and will work hard to resolve this issue.
Thank you for your patience.
Best regards,
The Cazeus Team
No problem with this casino
No problem with this casino. I started with 30 Euros. Had a bonus to be wagered, it took a couple of days to do.
The only reason I don't give a 5 star is because it takes 3-5 banking days to get paid out, but they certainly did. Lots of games, sports bets, roulette and card games. I will recommend this casino to others. And just to mention I withdraw 300 euro.
2 January 2025
Unprompted review
Reply from Cazeus
Thank you, Thomas, for your kind words!
We’re thrilled to hear that you enjoyed Cazeus Your support means the world to us!
Warm regards,
Cazeus Team
I am waiting since 18 december on my…
I am waiting since 18 december on my withdrawls , I was in the winning mood but they turn the maximum off bets without any explane on a few euro ????
The e-mails are answered very slow its a Nice bet office but they have to pay out faster and let the players gamble without any kind off problems
18 December 2024
Unprompted review
Reply from Cazeus
Hi Mark,
thanks for sharing your feedback. We're sorry to hear about the delay you're experiencing. For updates or assistance with your withdrawal, please reach out to our support team at support@cazeus.com - they’ll be able to look into your case directly.
Best Regards,
The Cazeus Team
Terrible set up
Terrible set up. Third party takes your money. Took mine twice and can't get the 2nd lot back. Proper mickey mouse set up.... please avoid ( cost me £50, don't make same mistake)
I have been in contact with you. We back and forthed with a few msgs and i still did not my money back. So don't put ya reply for people to read like i have not tried.
11 December 2024
Unprompted review
Reply from Cazeus
Hi Tony,
sorry to hear about your experience. For the quickest help with your issue, please contact the support team directly at support@cazeus.com
They’ll be able to assist you further.
Best regards,
The Cazeus Team
Scammers!!!
13 November 2024
Update
Update: I too have now been paid out, I ended up using bank transfer and it went through after 3 or 4 days. Those who are still owed money I think you will be ok if you just keep trying.
Good luck everyone
11 November 2024
Unprompted review
Reply from Cazeus
Hi John,
thank you for the update. We're glad to hear your withdrawal was completed. If you or anyone else needs assistance, please don’t hesitate to reach out to our support team at support@cazeus.com
Best regards,
The Cazeus Team
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