Scam company. Happy to take deposits instantly. Refuse to pay out any winnings - just leaving withdrawals processing forever. Do not play here. I am on day 17 of a withdrawal request and still ref... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've been waiting 2 weeks now for a withdrawal, it is not even a big amount, just 70€~ yet they still telling me that I'm in "high priority list" that they have "too many requests" when it is a small... See more
Company replied
Follow up from my previous review still have not received my winnings from 22 nd September ! live chat are no help at all just give you excuses was told be in yesterday today told they have lot of wit... See more
Company replied
Nothing positive about this website they don’t pay out even the €500/daily as they claiming they do. Stay away! There are much better sites to actually win and have money same day . I have requested €... See more
Company replied
1.8
Poor
274 reviews
Replied to 95% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with Cazeus is very…
My experience with Cazeus is very disappointing. They do not keep their promises and payouts take an extremely long time. Furthermore, the customer service is fully automated; you only get answers from AI bots and there is no real human support. This makes resolving problems or answering questions almost impossible. I would recommend being cautious when using this service.
17 April 2026
Unprompted review
False advertising and unresponsive
I have left a review previously. Response on here however live chat do not help as mentioned in the reply if this previous review. Email do not respond. Useless team. U willing to help. Avoid this scamming site at all costs. I will happily provide all information regarding fake bonuses and gameplay that does not add up and get honoured. Full refund of deposits for fake advertising and someone will to communicate is needed asap.
11 April 2026
Unprompted review
Reply from Cazeus
Dear Jessica,
We are sorry to hear that you feel this way and that your recent experience has been frustrating. We truly value all feedback as it helps us understand our players' perspectives.
We would like to encourage you to try our Live Chat once more to connect with a representative who can look into your situation. Our team is there to assist, and we want to ensure your concerns are heard.
Best regards,
The Cazeus Team
good game selection
joined this place just to kill some free evenings. bunch of different games here, found a few i liked. sometimes gotta ask support stuff, they usually sort things out.
1 April 2026
Unprompted review
Reply from Cazeus
Dear Iddie,
Thank you for your kind words! We are delighted to hear that you're enjoying our game selection and that you’ve found a few favorites. It’s also great to know that our support team has been helpful whenever you've reached out.
We truly appreciate your support and are happy to know you’re enjoying your experience with us.
Happy gaming!
Best regards,
The Cazeus Team
Kinda slow cashout but cool win
Made my first deposit here and actually hit a small win. cashout took almost three days though kinda slow for me but still got the money in the end.
28 March 2026
Unprompted review
Reply from Cazeus
Dear Jennet,
Thank you for sharing your experience!
We appreciate your honest feedback, and we are glad to know the funds reached you safely. It’s great to have you gaming with us!
Happy gaming!
Best regards,
The Cazeus Team
This company is 100% a scam
This company is 100% a scam. i USED THEM WON LOTS , NEVER PAID ME OUT. i went to bank and raised a payent dispute with them. I got all my money back i deposited and they did notargue it.. PLEASE DO NOT USE THIS SITE ITS A SCAM AND THOSE HUGE WINNINGS YOU GET WHEN FIRST JOINNING WILL NEVER REACH YOU. if you cancel your withdrawal you will then get the games with low pay out and lose.. Its all a trick and a con.. any positive reviews here are 100% fake to!!
This is updated as cazeus had thr audacity to say ite defamatory
.I have evidence to back up everything I have said.il keep writing while u keep scamming
So please cazeus reach out !!
Haha. Such a joke your reply. You know you are scammers its pathetic
11 August 2025
Unprompted review
Reply from Cazeus
Dear David,
Thank you for reaching out and sharing your perspective with us. We are sorry to see that you feel this way and that your experience has led to such frustration.
At Cazeus, we strive to maintain a professional and transparent service for all our players. It is never our intention to have a customer feel that their experience was anything less than satisfactory. We value all feedback, as it helps us understand the different journeys our players have on our platform.
To ensure your concerns are handled correctly and to allow us to review the details you've mentioned, we invite you to contact us directly at support@cazeus.com
Our team is available to listen to your feedback and provide any clarification needed regarding your account.
Best regards,
The Cazeus Team
The most bad casino in the world my…
The most bad casino in the world my advise dont never ever play there
Even Thierry slots has a different from another casino
Very bad very bad
22 February 2026
Unprompted review
Reply from Cazeus
Dear Hussam,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations and that you feel this way about your time on our platform.
Our goal is to provide a consistent and enjoyable environment for all our players, and we regret that we fell short of that for you. We take all player feedback seriously as we strive to maintain a fair and reliable service.
If you would like to discuss your experience further or have specific concerns you'd like us to look into, please feel free to reach out to our dedicated support team at support@cazeus.com. They are available to assist you and listen to your concerns directly.
Best regards,
The Cazeus Team
I wasn’t sure about Cazeus at first…
I wasn’t sure about Cazeus at first because of mixed feedback, but my experience has been positive. Games load fast, the site is easy to navigate, and customer support responded kindly when I asked about a bonus. I made a small withdrawal and got my funds in three working days. Overall recommended.
28 January 2026
Unprompted review
Reply from Cazeus
Dear Oliver,
Thank you for your kind words! We are so glad to hear that your experience with Cazeus has been a positive one. It is wonderful to know that you find the site easy to navigate, our games fast-loading, and that our support team was able to assist you kindly. We truly appreciate your support and are happy to know you’re enjoying your experience with us.
Happy gaming!
Best regards,
The Cazeus Team
Another 1 star review
Another 1 star review
Made withdrawals Wednesday
Can only withdraw 500 a day to a max of 3 pending .. got 4000 still on balance gonna take week to withdraw at this rate
It's just a tactic to make you cancel withdrawals which I tell u now isn't gonna happen ..
Live chat friendly enough but useless
And account manager Ivan is about as much use as a chocolate fire guard
Will leave a review every day until I get all tht balance out ..
Oh and they don't do withdraws at there busiest time the weekends 😂
So looks like where gonna be going into next week now what a JOKE
4 February 2026
Unprompted review
Reply from Cazeus
Dear Matt,
Thank you for reaching out and sharing your further feedback. We are sorry to hear that you are still feeling frustrated and that your experience hasn't improved to your satisfaction.
We aim to provide a helpful and supportive environment, and we regret that you feel our recent assistance did not meet that goal. Your feedback regarding your interactions is noted, as we always strive to refine how we support our players. To ensure your concerns are heard by the right team, we encourage you to continue the conversation via email at support@cazeus.com
Best regards,
The Cazeus Team
Be careful of this site for payouts I…
Be careful of this site for payouts I have been waiting 11 days for one of my withdrawell the other one got cancelled after. Wait in nine days for no reason so still waiting on this live chat are no help one tells you being processed and will get it very soon another tells you it’s in queue and delayed can’t believe anything I’ve emailed customer support loads of times if they answer no help at all be careful
6 February 2026
Unprompted review
Reply from Cazeus
Dear Sheila,
Thank you for sharing your feedback. We are sorry to hear that your recent experience didn't meet your expectations regarding the timing of your requests. We strive to provide a high-quality environment for all our players and appreciate you bringing your concerns to our attention.
To ensure your case is reviewed thoroughly, please reach out to our dedicated support team at support@cazeus.com so we can look into this further for you.
Best regards,
The Cazeus Team
Cazeus are a JOKE
I previously reviewed this terrible casino. They didnt like it and have now closed my account stating
My account has been closed due to an administrative decision made
in accordance with there Terms and conditions. They would like to emphasize that this decision is final and non-negotiable, reflecting their commitment to maintaining a fair and secure gaming environment for all users. previous requests to close my account have been ignored . They offered me £40 bonus to keep my account open which i accepted then another issue arose. Thats when i posted my second review on Trust Pilot.
The response is interesting . I reiterate this casino is the worst in all areas.
25 January 2026
Unprompted review
Reply from Cazeus
Dear Lorraine,
Thank you for sharing your feedback. We are sincerely sorry to hear about your frustration.
To discuss this matter further or to receive more specific information, please reach out to our dedicated support team at support@cazeus.com
Best regards,
The Cazeus Team
Worst experience ever
Worst experience ever, waiting time for your withdrawal to be approved take over week and you can cancel it any time just they hope you will lose your winning. Live chat is useless.
19 January 2026
Unprompted review
Reply from Cazeus
Dear Vlad,
We sincerely apologize for the frustration caused by the wait times for your withdrawal. We truly understand that you want to receive your winnings as quickly as possible.
Processing times are in place to ensure all security checks are completed thoroughly, but we certainly hear your feedback regarding the chat experience. We appreciate your patience and kindly suggest that you contact support@cazeus.com for the latest updates.
Best regards,
The Cazeus Team
CAZEUS MAKES IT EASY TO DEPOSIT MONEY…
CAZEUS MAKES IT EASY TO DEPOSIT MONEY AND SPAMS YOU WITH MESSAGES AND SMS, BUT WHEN IT COMES TO PAYOUTS, EVERYTHING SLOWS DOWN. WITHDRAWALS TAKE MORE THAN TWO WEEKS, YOU CAN ONLY CASH OUT 500 AT A TIME WITH A MAXIMUM OF 1500. I HAVE BEEN WAITING 9 DAYS FOR MY MONEY AND THE CASHOUT HAS NOT EVEN BEEN APPROVED, LET ALONE PAID.
19 January 2026
Unprompted review
Reply from Cazeus
Dear Customer, We're sorry for the delay in your withdrawal. This is not the experience we want for our users. Please reach out to our support team at support@cazeus.com, and we'll do our best to resolve this as soon as possible. Best regards, The Cazeus Team
If i could give 0 stars i would i…
If i could give 0 stars i would i withdraw 2 lots. Of £500 both they are saying have been processed but haven't received either pay out and they wont do anything about it so they have stolen my money they are scammers !!!
11 January 2026
Unprompted review
Reply from Cazeus
Dear Matt, We're sorry for the delay. Withdrawal times can vary due to security checks, but our team is working to process it as soon as possible. Please reach out to support@cazeus.com for further updates. The Cazeus Team
It is impossible to pay out money
It is impossible to pay out money. Scammers.They are always looking for an excuse not to pay money to the account.Usually the excuse is maintenance work. They usually do this on the last day, when the deadline for paying out the winnings is
3 December 2025
Unprompted review
Reply from Cazeus
Dear Tilen,
We are sorry to hear that your experience has not been as smooth as you expected. We appreciate your feedback regarding our services, as we always strive to provide a reliable and professional environment for all our players. To ensure your concerns are looked into personally and to provide you with more clarity on your account status, we kindly invite you to contact our support team at support@cazeus.com so we can assist you further.
Best regards,
The Cazeus Team
Good
I deposited €100 and received a €100 bonus. I managed to roll all the bonus and had a total win of €900 which I withdrew in 2 installments of €500 and €400. The withdrawal requests were submitted on Monday 8.12.2025. Today after I respectfully chatted with them, they instantly put the money in my account. I can prove this...they pay but takes some time. I was scared after reading all these reviews that I wouldn't get my money, but if you talk to them respectfully and nicely, they help you immediately. 🙏
12 December 2025
Unprompted review
Reply from Cazeus
Dear Alex,
Thank you for sharing your experience! We truly appreciate you taking the time to provide such detailed feedback. We’re glad to hear that your withdrawals were successfully processed and that our team was able to assist you promptly after you reached out.
Your patience and respectful communication mean a lot to us, and we’re happy we could help resolve your concern.
Kind regards,
The Cazeus Team
Fake scam casino
Fake scam casino. I play at many casinos and this one legitimately do not pay out when you win anything. I got my money back via fraud charges thankfully.
8 December 2025
Unprompted review
Reply from Cazeus
Dear Ryan,
We are sorry to hear about your experience and that you feel this way. We appreciate your feedback, as we always aim to provide a reliable and professional environment for all our players. To ensure your concerns are addressed and to discuss any details regarding your account, we invite you to contact our dedicated support team at support@cazeus.com so we can assist you directly.
Best regards,
The Cazeus Team
Not a bad little casino
So I've been playing on this site pretty much when it was new. I had a good experience mostly every time. Sometimes when I log in the page can take a while to load in, but nothing major. I have had a few good wins and paid out within the time stated apart from once. It kept bouncing back to my account and did take around 2 weeks to be sorted. My VIP manager got it sorted with a lot of speaking to him and him going back to the finance. They said it was my bank but my bank had never had any payment, trying to come into my bank. But I got sorted. On Wednesday I won a £1000 and I have just received it today. So I don't know what is going on with the bad reviews? I can honestly say I've had minor hiccups on cazeus, but nothing to drastic! I would give 5* but the games from ELA you can't really play without it freezing and telling you to reload it's annoying.
Really do love this site.
3 December 2025
Unprompted review
Reply from Cazeus
Dear Katie,
Thank you for sharing your experience with us! We're happy to hear you’ve enjoyed the site overall and that your recent withdrawal went smoothly. We appreciate your patience with the occasional technical issues, and your feedback helps us continue improving.
We’re grateful for your support and glad to have you as part of our community!
Best Regards,
The Cazeus Team
Don’t really understand these negative…
Don’t really understand these negative reviews as I have been with this casino for a long time and always pay out and yes sometimes takes longer than 3 days but never let me down.
Great selection of games and would highly recommend to everyone.
3 December 2025
Unprompted review
Reply from Cazeus
Thank you for your wonderful review! We're delighted to know you're enjoying it. Your support keeps us going! Happy gaming! The Cazeus Team
Worst gaming site ever
Worst gaming site ever. Can't withdraw any money and just get put in a queue to wait, and then you get cut off. Keep away from this, it is shite
1 December 2025
Unprompted review
Reply from Cazeus
Dear Colin,
We appreciate you taking the time to share your experience. We’re sorry to hear about the difficulties you've encountered with your withdrawal.
Please rest assured that we’re committed to resolving such matters as quickly as possible. We encourage you to reach out to our support team through support@cazeus.com again, referencing your previous communication, so we can assist you further.
Kind regards,
The Cazeus Team
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