Catawiki Reviews 136,329

A great platform.

Correct and fast process. No hassles, there are diamonds in the works that if you are quick and lucky you can acquire!

Website, product 5/5

This was the first time I purchased a loose gem and everything was exactly as stated in the listing. The seller was very kind in answering all my questions and explained everything I had questions about clearly and thoughtfully. The packaging was extremely neat and everything was safely contained. My experience was nothing short of perfect and now I have a beautiful gem in my vault, soon to be placed into a very special piece of jewellery. Would recommend to anyone!

Fast
Better condition than described

👍 nace and happy

It's very great experience to buy.
I really recommend this.

Everything was good...

I am using Catawiki for a week now. IT is a great site, easy to understaand, but the prices are too much exggerated. Even for used items. They treat this site as top-notch ashion jewellers shop. While I as a buyer at an auction need a deal. It is easy to find gold price, by purity and weight, so they must be humble. I have no idea who can buy at such a high level, except majority of deals must be fake.
I will just wait a week or so, before giving up.

I am posting this update because despite Catawiki’s public response, nothing has actually been resolved.

As of today, I still have not received my payout and I have not received any email explaining when payment will be processed.

Your own notice stated that for successful sales that are not disputed, payout would be made “in due time.” However, “in due time” cannot mean an undefined period with no timeline, no status update, and no communication.

I only completed a very limited number of transactions after my account was reinstated.

One completed order was delivered successfully from the United States to the buyer in Austria, and the buyer left positive feedback. There is no dispute, no chargeback, and no unresolved issue connected to this transaction.

Another shipment involved sending inventory to a warehouse in Germany to shorten delivery time. If this was interpreted as drop-shipping or linked to your blocked-country policy, I still have never been given a clear explanation of why this affected already completed and successfully delivered sales.

My question remains simple:

Why is Catawiki continuing to withhold funds from completed, undisputed transactions?

If your policy is that completed and undisputed sales are paid out, then please provide:

• confirmation that my payout is approved or blocked;
• the exact payout amount outstanding;
• the exact date payment will be released;
• the legal or contractual basis for continuing to hold these funds.

A completed order with successful delivery and positive buyer feedback should not remain unpaid indefinitely.

I expect an immediate and concrete response instead of another generic statement directing me to check my inbox.

If no payment timeline is provided, I will consider escalating this matter through the appropriate consumer protection and payment oversight channels.

nice work nice expedition

Unfortunately, I have to write a bad rating. I have bought a few jewelery in the last 2 years - most of them were ok. If you have a bad experinece with a seller, the Catawiki doesn't want to protect you. THE COSTUMER SERVICE CANCELLED MY OPINION ABOUT THIS SELLER. This is MY opninion - it isn't correct. The seller doesn't answer, the item has a bad quality: The stone is moving in the gold socket!!!But you can't do anything. After 3 days nothing happens. A diamant jewelery have to save its quality longer than 3 days. I will never bid anymore!!! Please avoid thus platform!!
My answer for your reaction:
I can't accept your last answer. A diamond earring should save its stability more than few days. This is unacceptable, that you cant appropriate reflect on my reclamation after 3 days. Neither your cancelletion of my negative experience with this seller. The other costumers should have got exact info about their businesspartner. I wrote the seller about th quality problem, but no aswer. No apologise...Nothing. And the behavior of Catawiki in this situation makes more doubt. You don't respect buyers. Just the sellers...

as usually great content

They solicit dodgy sellers by claiming to have buyer protection yet when in need of something , they will do their utmost to get rid of your claim.

There is no way of communicating with them or the seller until you pay up ( even the mistakes ).

Apart from not having 30% of the parcels delivered due to the seller not being happy with the money made on auction , any damages or claims will all be against the buyer.

Avoid spending more than a few bucks or at least be willing to lose money or trust.

Spent over 30k here but they were happy to lose a client over a 200 euro claim.

Rubbish 0 stars

Catawiki made it very simple, you can trust that what you're buying is genuine👍

very happy to purchase from catawiki they only recommend the good units and good sellers
Thank you

Amazing

No other words