Catalina of Stanningley Reviews 

248
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff are extremely polite, welcoming, and never pushy, making the entire purchasing journey exceptionally comfortable. Consumers appreciate how quick, seamless, and efficient the paperwork and vehicle collection processes are handled from start to finish. Some reviewers were not happy with unexpected mechanical faults and major vehicle issues appearing shortly after driving away. A few other people also felt that customer support and communication completely fell short when attempting to resolve these frustrating problems. Buyers noted that getting proper documentation sorted out or receiving adequate help afterwards was sometimes difficult and disappointing.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is friendly, helpful, and completely... See more

Service

Customers had positive experiences with service, often highlighting the friendly and helpful staff who made... See more

Product

Reviewers mention positive feedback about product, noting that cars are often in excellent condition and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, quick, and stress-free... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a 2020 Ford Fiesta from Catalina last weekend, was greeted with friendly staff who was open with looking around all cars. After test driving the car, Michael helped finish the sale and I was... See more

Company replied

Rated 5 out of 5 stars

Bought a car from here, the salesman Steve was friendly, helpful and not at all pushy. Answered all our questions, organised test drive and ultimately got a sale! Unfortunately, less than a week later... See more

Company replied

Rated 5 out of 5 stars

Very happy with the car exactly as advertised, given I live 4 hours away that was very important. Well located site easy to find. Friendly staff very helpful, quick and easy process drove away in less... See more

Company replied

Rated 5 out of 5 stars

Beautiful car and great buyers experience. The car was 99% perfect but required a small push to get it to 100% of which the Catalina after care team were unbelievably quick, accommodating and fr... See more

Company replied


Company details

  1. Used Car Dealer
  2. Motor Vehicle Dealer

Written by the company

We are a family owned and run, independent, business. Trading from our sole site since January 1992. We offer a broad range of hand picked, high quality used vehicles. All prepared at our state of the art, preparation facility, meaning that all our vehicles are available to drive away within 30 mins. We have developed great relationships with many of the top new car dealers in the UK to ensure we have the best stock available at all times. As a finance specialist we are fully regulated by the FCA and can offer the best finance packages around, both HP and PCP starting at as low as 6.9% APR. If you need any further information don't hesitate to call us on 01132553755 or email us sales@catalinaofstanningley.co.uk.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(248)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Citroen c4 Picasso

I was seen by Steve on Friday. I went to purchase my new car from him. I have to say the car is amazing, the customer service was outstanding and the professionalism is next level. Thank you again for this. I absolutely love this car

13 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a lovely review! We hope you enjoy your new car :)

Many thanks
Hannah

Rated 5 out of 5 stars

I collected a car today the process was…

I collected a car today the process was super quick. Great car Thanks John

14 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for taking time to leave us a review Jayne, we hope you enjoy your new car!

Thanks
Hannah

Rated 5 out of 5 stars

We had a great experience at the car…

We had a great experience at the car dealership thanks to Majkl. He was very helpful, friendly, and professional throughout the whole process. He took the time to answer all our questions and made everything easy to understand. Thanks to him, choosing and buying the car was smooth and stress-free. We really appreciate his help and would definitely recommend him to anyone looking for a great service at the dealership.

13 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a fantastic review! We really appreciate it.

Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

would like to thank Majkl for his help…

would like to thank Majkl for his help with my car. He is very helpful, reliable, and always finds the time to give advice or help when needed. He explains everything clearly, and it’s obvious that he really understands his work. Thanks to him, I feel confident that my car is well taken care of. I can only recommend him!

13 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a fantastic review Beata! We really appreciate it.

Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

very helpful staff with queries

very helpful staff with queries, fast turn around with purchase, very good

12 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review! We really appreciate it.

Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Easy process

Was greeted by Michael, he handed keys and let me take my own time to look around the car without being hassled. Car was clean and well presented, easy sale process.

9 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for taking time to leave a review Jack, we're glad you enjoyed your experience.

Enjoy your car.

Hannah

Rated 5 out of 5 stars

John what a superstar

John what a superstar, very helpful and honest. fast and easy service from getting on the forecourt to driving away.

10 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a fantastic review Donna! Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Great and friendly team

Great and friendly team. Quality cars. Easy and a fast process with all the paperwork.

7 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a lovely review! We hope you enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

I reverently purchased a car from…

I reverently purchased a car from Catalina. Seemingly great process, they kept in communication regarding when the car was ready for collection. Very warming and welcoming assistant (John) highly recommend :)

4 February 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a fantastic review Shanice, enjoy your new car!

Thanks
Hannah

Rated 5 out of 5 stars

Friendly, Helpful and not-at-all pushy.

Michael at Catalina of Stanningley was delightful as always. This is the second car I have purchased from this garage, and with good reason. They are incredibly friendly, approachable and there is no pressure placed on the customer, even for their additional services.

Hannah with the aftersales team was also fantastic, agreeing to sort out a couple of gremlins with the car I purchased that came up in the days following the purchase! Overall, a great experience that I would highly recommend to anyone buying a car in the Leeds/Bradford area.

5 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a lovely review Kyle, we really do appreciate your feedback!

We will see your car on Friday to get it checked over and sorted for you.

Thanks
Hannah

Rated 5 out of 5 stars

Easy process

Easy process, very easy to arrange all the necessary documents and be able to drive the new car same day.

Would definitely recommend.

7 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a lovely review Frank! We hope you enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Beautiful car and great buyers…

Beautiful car and great buyers experience.
The car was 99% perfect but required a small push to get it to 100% of which the Catalina after care team were unbelievably quick, accommodating and friendly about resolving.
From my initial conversation with Michael, my collection (from 3.5hours away) with John and then Hannah in the after care department, the whole ordeal was an absolute pleasure.
Me and the wife have already decided that our second cars upgrade will also be through Catalina.
Fantastic 11/10 service.
Thankyou to all involved.
Sam.

24 February 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Oh wow thank you for a fantastic review Sam! We really do appreciate the feedback and I'm glad we were able to get the heaters sorted for you.

We hope you enjoy your BMW & we will see you when you're ready for an upgrade!

Thanks
Hannah

Rated 5 out of 5 stars

Purchased a Mercerdes CLA but had a…

Purchased a Mercerdes CLA but had a slight issue with the DPF. Living on the outskirts of Bolton going back to Stanningley was a bit of a trek so they kindly agreed for me to take the car to a trusted local garage and they sorted the issue with my local garage. The car is perfect now and extremely impressed with the aftersales service provided. Couldn't recommend Catalina of Stanningley enough. Will definitely be going back in the future.

27 December 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for leaving your feedback Martin, completely appreciate issues arising after getting your new car isn't ideal and I'm glad we were able to sort them locally for you!

Hannah

Rated 5 out of 5 stars

Incredible service

Just want to say a big thank you to John he made the whole process incredibly easy to understand and was incredibly friendly from start to finish.

1 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review Kale, we hope you enjoy your new car!

Thanks
Hannah

Rated 5 out of 5 stars

Really needed a car soon and Michael…

Really needed a car soon and Michael helped my out massively he was friendly, calm and put my mind at ease. Really helped alot

27 February 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a fantastic review Sean! We really appreciate your feedback.

Enjoy your Clio.

Thanks
Hannah

Rated 1 out of 5 stars

AVOID

AVOID! I would seriously re consider when buying a car from this dealership, IV owned this car 3 months and it's been back to them 3 times! The car is very jerky/juddery suspected transmission problems and the track rod ends are knackered! The first time it went back to them they had told me the gearbox had been re learnt and no longer jerking! Car came back the exact same the second garage it went to found the knock and said it needed a D joint and said they wanted to take it to mercedes to diagnose the gearbox, this garage then continued to cancel appointments. They then sent it to another garage who said there's nothing wrong with the car because there's no fault codes as fault codes do not appear untill something fails And no issue has been rectified they have not even offered to fix the problem if any failure happens. The car was so over due on services they had not even offered to rectifie! Within the 3 months of me owning this car I have had to change tyres, all disks and pads, a full major service, and transmission service, and now the track rod ends and what ever it is going to cost me sending it to mercedes to see what's wrong with the transmission costing £1000+ seriously keep your money and go ELSEWHERE

28 February 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Hi Blake

Thank you for your feedback. We’re genuinely sorry to hear that you feel this way about your experience.

Since purchasing the vehicle three months ago, we have arranged for it to return to us on three separate occasions so that your concerns could be thoroughly inspected.

During the first visit, the gearbox adaptations were reset as a precaution. At that time, we did not experience any juddering from the gearbox during testing. The knocking concern you later described was also not evident on initial inspection. Upon collection, the only noise demonstrated to us occurred when applying firm rotational/pulling force to the steering wheel. This type of forceful input would not be considered normal driving practice, and the noise was not present during standard driving conditions or routine manoeuvres.

At the second inspection, the reported knock was discussed, and a possible D-joint was suggested. However, this was not confirmed, as the vehicle had not yet been raised on a ramp for a full visual inspection at that stage. Due to difficulties rebooking with that garage, we arranged for the vehicle to be inspected by a third independent garage.

While the vehicle was with the third garage, it was inspected on a ramp and shown to you directly to provide reassurance that there were no evident knocking or suspension faults. This is further supported by the vehicle having no advisories on its most recent MOT. The vehicle was also road-tested, and no juddering was experienced. A diagnostic scan was carried out, and no gearbox-related fault codes were present.

At no point have we refused to inspect the vehicle, and we have made consistent efforts to assist and investigate your concerns throughout your ownership.

With regard to the servicing, tyres, discs and pads you have replaced, these were carried out at your own discretion and no request for reimbursement was made to us. As part of our preparation prior to sale, we replaced the front discs and pads, a tyre, and carried out an oil service. The vehicle left us roadworthy and mechanically sound.

Given that two independent garages have inspected and tested the vehicle without identifying a fault, we are unfortunately unable to take this matter further at this time.

Many thanks
Hannah

Rated 1 out of 5 stars

Appalling service

Appalling service. This company sells dud vehicles and warranties which are not worth the paper they’re printed on !!
Clutch went after only 3000 miles from purchase. They didn’t want to know !!

20 February 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Hi Paul

Thank you for taking the time to leave your review.

As discussed previously, we have already been in contact regarding this matter and have assisted where we are able. We have been advised that the car stands on two different mileages, and it has also been in your ownership for six months.

Unfortunately, clutches are considered wear and tear items and, as such, are typically not covered under most warranty packages.

We’re sorry that on this occasion we’re unable to offer further assistance, but please do let us know if there is anything else we can help with.

Many thanks
Hannah

Rated 5 out of 5 stars

Friendly and efficient staff

Friendly and efficient staff, quick service and car very clean and ready to go.

27 February 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Hi Jer

Thanks for your feedback! We appreciate it.

Thanks
Hannah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look