Catalina of Stanningley Reviews 

248
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff are extremely polite, welcoming, and never pushy, making the entire purchasing journey exceptionally comfortable. Consumers appreciate how quick, seamless, and efficient the paperwork and vehicle collection processes are handled from start to finish. Some reviewers were not happy with unexpected mechanical faults and major vehicle issues appearing shortly after driving away. A few other people also felt that customer support and communication completely fell short when attempting to resolve these frustrating problems. Buyers noted that getting proper documentation sorted out or receiving adequate help afterwards was sometimes difficult and disappointing.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is friendly, helpful, and completely... See more

Service

Customers had positive experiences with service, often highlighting the friendly and helpful staff who made... See more

Product

Reviewers mention positive feedback about product, noting that cars are often in excellent condition and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, quick, and stress-free... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a 2020 Ford Fiesta from Catalina last weekend, was greeted with friendly staff who was open with looking around all cars. After test driving the car, Michael helped finish the sale and I was... See more

Company replied

Rated 5 out of 5 stars

Bought a car from here, the salesman Steve was friendly, helpful and not at all pushy. Answered all our questions, organised test drive and ultimately got a sale! Unfortunately, less than a week later... See more

Company replied

Rated 5 out of 5 stars

Very happy with the car exactly as advertised, given I live 4 hours away that was very important. Well located site easy to find. Friendly staff very helpful, quick and easy process drove away in less... See more

Company replied

Rated 5 out of 5 stars

Beautiful car and great buyers experience. The car was 99% perfect but required a small push to get it to 100% of which the Catalina after care team were unbelievably quick, accommodating and fr... See more

Company replied


Company details

  1. Used Car Dealer
  2. Motor Vehicle Dealer

Written by the company

We are a family owned and run, independent, business. Trading from our sole site since January 1992. We offer a broad range of hand picked, high quality used vehicles. All prepared at our state of the art, preparation facility, meaning that all our vehicles are available to drive away within 30 mins. We have developed great relationships with many of the top new car dealers in the UK to ensure we have the best stock available at all times. As a finance specialist we are fully regulated by the FCA and can offer the best finance packages around, both HP and PCP starting at as low as 6.9% APR. If you need any further information don't hesitate to call us on 01132553755 or email us sales@catalinaofstanningley.co.uk.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(248)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable, trustworthy and efficient!

Absolutely amazing service from John. There was no pressure to buy, said I can go home and think about it, I got all the advice I needed and felt in safe hands the whole time. Easy payment and made sure all the documents were organised. Can’t recommend more, completely trusted this company!

12 April 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a fantastic review, we really value your feedback.

Enjoy your new car!

Thanks
Hannah

Rated 1 out of 5 stars

Absolute joke

Absolute joke. Please do not buy a car from this business.

10 April 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for leaving a review Alex. We’re sorry to hear you feel this way.

We have been in direct contact with you on email regarding your concerns and have provided a full explanation of our position already.

Thanks
Hannah

Rated 5 out of 5 stars

Really good service from Michael

Really good service from Michael. Smooth process and excellent outcome
Thank you!

3 April 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review Andrew! We hope you enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Seamless, Fair, and Lightning Fast!

I recently sold my car to the team here, and I couldn't be more impressed with the experience. If you’re looking for a stress-free way to sell your vehicle without the usual headaches, this is the place to go.
Here is why I’d highly recommend them:
• Speed & Efficiency: The entire process was incredibly quick. From my initial phone call to sending over a few photos, everything moved at pace.
• Fair Pricing: We agreed on a price that felt genuinely fair for both parties—no low-balling or haggling required.
• Professional Service: The staff were very polite and kept me informed throughout.
• Instant Payment: When I dropped the car off, one team member took it for a quick test drive while another handled the paperwork. By the time I was ready to leave, the money was already in my bank account!
It’s rare to find a dealership that values your time this much. Truly a 5-star service from start to finish!

2 April 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Oh wow thank you for an amazing review David!

We really appreciate your feedback and glad you picked us to pass your car onto!

Thank you again
Hannah

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs, the handover was a joke handed me the keys and didn’t even show me around the vehicle no test drive, no docs just a piece of paper.
Purchased the car 4 months ago still no v5 docs not thing in my name, to make matters worse I part ex my vehicle wasn’t even given the green slip , now I’m getting tax advisory’s saying it’s in my name still.im still receiving tax fines on my part ex car absolutely dodgy company.
Mot has loads of advisory’s I cancelled my finance and asked them to collect the vehicle numerous times as I’m not the legal owner and had no response.
I will be going to trading standards

18 December 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for your review Nicola, I'm sorry to hear of this experience.

I can see that a new logbook has been issued by looking online, which means the V5 should be with you. If it has not arrived in the post I would recommend calling the DVLA as it may have been lost in the post.

For your part exchange it would be the yellow slip you'd need to take the car out of your name and put it into trade, not the green slip.

We can look into this further for you if you can email aftercare@catalinaofstanningley.co.uk with your registration number and the registration number of your part exchange.

Thank you
Hannah

Rated 5 out of 5 stars

Really friendly staff

Really friendly staff, always down for a good chat about the car, let you test drive for good amount of time, second car purchase with this company been with them for about 3 years now. Helped me with my first ever car and now onto my second.

30 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your lovely feedback Rebecca and coming back to us for your second car!

Enjoy your new one.

Thanks
Hannah

Rated 5 out of 5 stars

It’s a great independent car dealer…

It’s a great independent car dealer with a friendly teams and no pressure selling. Lots of choice at a great price.

28 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your feedback Fraser, it's really appreciated!

Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Really positive experience

Really positive experience, very smooth and efficient. Michael was great, friendly, polite and professional. I would certainly recommend this business, it's been here a long time in Pudsey and it's clear why.

30 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a great review William! We hope you enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Very helpful, great service

I bought my son’s first car this weekend with Michael, the service was stress free fast and the car is perfect. Michael couldn’t have been more helpful especially as I was a bit nervous driving a new car off so he was very patient giving me a mini talk through of the car.
Thank you so much for a great stress free experience, couldn’t recommend the company enough.

29 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for leaving us a fantastic review Katie, we really appreciate your feedback.

I hope your son enjoys his new car!

Thanks
Hannah

Rated 5 out of 5 stars

Pleased with my car

It was an easy and fast purchase. I had a great car with good price. All papers were finished in no time. I am happy with my new car. Very smooth in a good condition. Very recommended!

15 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a fantastic review Heba, we hope you enjoy your new car.

Thank you!

Hannah

Rated 5 out of 5 stars

I bought a car recently and I must say…

I bought a car recently and I must say an absolute delight. Steve and the team have been great in the experience. Checked the car and made sure it was top notch.
I would recommend 100%

25 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a fab review Sarah, we hope you enjoy your new car!

You know where we are if you need us for anything.

Thanks
Hannah

Rated 4 out of 5 stars

Staff is very helpful and nice

Staff is very helpful and nice , definitely recommend to get your car from here.

25 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a lovely review Aishah! Enjoy your new car.

Many thanks
Hannah

Rated 5 out of 5 stars

Michael was most helpful

Michael was most helpful. Thorough and explained the sale in plain English.

20 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your feedback Linda, it's much appreciated!

Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, everything was straight forward and fast moving, staff were very kind and helping

18 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review Stacey! We hope you enjoy your new car.

Many thanks
Hannah

Rated 5 out of 5 stars

Steve sold the car well clearing up any…

Steve sold the car well clearing up any questions that I asked. A great car company. Recommended to all buyers

23 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a lovely review Martin, we hope you enjoy your new car!

Thanks
Hannah

Rated 5 out of 5 stars

Very friendly guys at the dealership

Very friendly guys at the dealership. Never pushy. Easy process to test drive and purchase a car.

23 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for taking time to leave us a review, we really appreciate it!

Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Top Quality Service

An excellent professional service of the highest quality. The staff were very helpful and efficient in completing the entire sales process. The car was excellent too and well prepared. Thank you

17 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a lovely review Marcus!

We hope you enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

I have known Catalina for many years…

I have known Catalina for many years and had cars from them and so has my son my recent car was bought and we had a fault which Hannah and her team sorted so once again another great buy thank you Hannah Tim

1 January 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for taking the time to leave us a review Rob! It's massively appreciated!

You know where we are if you need anything else.

Thanks
Hannah

Rated 5 out of 5 stars

Ford fiesta sale

Purchased a 2020 Ford Fiesta from Catalina last weekend, was greeted with friendly staff who was open with looking around all cars. After test driving the car, Michael helped finish the sale and I was able to drive the car away the same day. Great customer service and a team of genuine professionals, made buying a car easier than ever before.

15 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a fantastic review Harry! We hope you enjoy your new car.

Thanks
Hannnah

Rated 5 out of 5 stars

Citreon c4 picasso

My partner bought a car from here on Friday 13th (spooky lol), but I have to say the car is fantastic. We were seen by Steve, his customer service was really good. He was welcoming and professional. Honestly guys & girls if you’re looking for a new car you need to check these out!!

13 March 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a fantastic review Andy! We hope you enjoy your new car :)

Many thanks
Hannah

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