Splendid service from Cass Art, I've been a customer for a long time and have yet to be disappointed with the range and quality of products at affordable prices. Knowledgeable and friendly staff i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Cass Art is on a mission. A mission to fill every town with artists, underpinned by the company’s long-standing manifesto. Cass Art is committed to encouraging everyone to realise their creative talents, because it believes in the power of art, and knows the freedom and joy that it brings. Established in 1984, Cass Art is now the UK’s leading art supplies retailer. There are currently 14 Cass Art stores across the UK offering the world’s best brands at affordable prices, plus a rapidly growing online shop which now delivers internationally.
Contact info
Variety Club House, 93 Bayham Street, , NW1 0AG, London, United Kingdom
- (0)207 619 2601
- cassartcare@cassart.co.uk.
- cassart.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great all round experience institute…
Great all round experience institute and online.
Good range of products and knowledgeable staff
High quality
Easy shopping experience with high quality products, would buy from again
Hahnemuhle watercolour paper 450gsm
Hahnemuhle watercolour paper 450gsm is hard to find so thrilled to find it at cass art.
Great range of products.m
Easy web site to navigate and order.
Would recommend.
Easy purchase once age verification
Easy purchase once age verification
No problems at all
No problems at all. Just what is needed from an online store - although visiting a real thing is much more fun.
Is this the best use of marketing budget?
This survey was a bit repetitive (asking me to rate five different tubes of paint). I hope you are not paying Trustpilot for the feedback. I do recommend Cass Art. Is Trustpilot a good use of marketing budget. I would have thought your brand was stronger without it!
Everything was as you would want it
Everything was as you would want it. Lots of choice and excellent quality. Very efficient service.
Nice
I already wrote more than I care to in individual product reviews but basically good service, good stuff
Love being a member of the SAA
Love being a member of the SAA. Great service and quality products for all mediums in the artistic world.
Always have what i need at a good price…
Always have what i need at a good price . delivery is only a few days and Evri has a great delivery service in my area . i have already recommended cass art to my friends .
My parcel arrived in good time
My parcel arrived in good time, it was well packaged and a pleasure to receive.
This company sells quality products at…
This company sells quality products at very competitive prices. In the shops the staff are knowledgable and helpful. Online ordering is easy, straightforward and delivery is prompt
Very happy with my order
No complaints with my order from this company.
Mostly very good
Prices are reasonable and they stock a decent range. Online service is good but the real pleasure is in visiting my local store as the staff are so friendly and helpful. My only criticism is that I wish that the website had a means of finding out whether or not an item is currently in stock at the store. I'd rather not phone and hassle the staff but as the store is nearly an hour's journey from my home, it's good to know in advance that my trip is going to be worthwhile. I don't always want enough stuff to enable the Click and Collect option (which, come to think of it, could be a bit cheaper or indeed free for smaller orders).
QDGQ (QUICK DELIVERY AND GOOD QUALITY
Quick delivery and products purchased are great.
Great items for a great price
Great items for a great price. Easy to order, dispatched quickly and delivered on time. Would highly recommend.
Cass art following buy out of saa
I can purchase items from cass art through my membership of saa. Since cass art has taken over finding supplies previously easy to access, has been difficult. Too often they do not have what we want e.g a roll for storage of coloured pencils, schminke watercolour full pans, empty full pan containers, frisk tracedown, certain Claire fontaine pastelmat pads. It is also difficult to see the extra discount we would get as an saa member. Unlike saa orders where if something wasn't available we could place a forward order and be updated on supply , not the case with cass art. Their on line site is clunky to say the least. Lastly prices are not always competitive despite what they say. E.g Pitt pastel whit pencil 2.75 with cass art 2.30 with Jacksons. Yes you can ask them to match the price but the process is convoluted and doesn't sit with their online order system. Lastly an online system is fine but doesn't help an art club who has no wi fi in their meeting venue and members who would like to browse a catalogue. Maybe a bit old fashioned but trying to browse on line and compare products doesn't suit all of our older mbers. I could add more but I think that is enough to go on with

Reply from Cass Art
Great range of products!
Great range of products from a well respected art supplier.
Quick postal service too
Excellent quality, great value
These products are great quality. If you are looking for a gift for an arty friend, I really recommend them. They are much more enjoyable to use and better value than 'kids art supplies'. Easy to search for items and delivery is swift and efficient.
Great experience
Easy check out. It would be perfect to give the option to buy with Klarna or credit card instalments as there are plenty of expensive products for which would help a lot to have the instalments option
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







