Cass Art Reviews 

5,217
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 973 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the art supplies are of exceptional quality, offering incredible value and very affordable prices across a wonderfully diverse selection. Many consumers also enthusiastically praise the swift delivery service, secure packaging, and the wonderfully straightforward online ordering process that makes purchasing completely hassle-free. However, some people mentioned experiencing frustrating delays with shipping services or receiving incorrect items that required extra effort to fix properly. A few reviewers also noted occasional communication difficulties with support agents when trying to resolve these unexpected delivery and missing order problems.

What people talk about most

Product

People report positive experiences with product, highlighting a wide variety of affordable items and great... See more

Price

Reviewers highlight positive aspects of price, noting that products are well priced, affordable, and offer... See more

Quality

Reviewers mention positive feedback about quality, frequently highlighting great materials, excellent stock,... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Splendid service from Cass Art, I've been a customer for a long time and have yet to be disappointed with the range and quality of products at affordable prices. Knowledgeable and friendly staff i... See more

Rated 5 out of 5 stars

They have excellent quality of stock, at excellent prices. There are often sales and offers on too so do look out for those. Delivery is a little longer than some other retailers, but not restricive... See more

Rated 5 out of 5 stars

Website is easy to navigate although there are occasionally glitches with the back arrow not returning to the product page at the correct place. Pricing is competitive with other retailers and often... See more

Rated 5 out of 5 stars

I was taking advantage of the reduction in prices. I have bought through SAA in the past but due to personal circumstances I have not been able to set time aside to practice. I have since found out... See more


Company details

  1. Art Supply Store

Written by the company

Cass Art is on a mission. A mission to fill every town with artists, underpinned by the company’s long-standing manifesto. Cass Art is committed to encouraging everyone to realise their creative talents, because it believes in the power of art, and knows the freedom and joy that it brings. Established in 1984, Cass Art is now the UK’s leading art supplies retailer. There are currently 14 Cass Art stores across the UK offering the world’s best brands at affordable prices, plus a rapidly growing online shop which now delivers internationally.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,217)

971 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with order

Product was well priced, quick, easy and clear to order. Prompt confirmation and despatch. Arrived well packaged in good order and time.

10 October 2026
Unprompted review
Rated 5 out of 5 stars

good company

good company, good value for money and direction to artist quality mediums. friendly instore service and easy to navigate online website

19 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent range of Art supplies

I like Cass Art as a company as I can buy a large range of art supplies from student to professional quality.
They stock products that I could only previously purchase in small specialist stores.

5 October 2026
Unprompted review
Rated 1 out of 5 stars

Online Customer Care

First off the clarify this is purely about the online so called customer care not in store staff, always found them great. But some items you can only order online and my most recent order was never delivered. They initially admitted it was lost somewhere between the warehouse and the courier but since then have not re-sent, refunded or replied to a single message from me. They have taken my money, lost my order and now ignored me. Absolutely disgusting behaviour.

Update: only contact has now been to ask me to fill out a survey to be entered to maybe win a voucher for less than half the value of my order! Have had to appeal via my back who have also confirmed they have not responded to them either

7 October 2026
Unprompted review
Rated 5 out of 5 stars

Good range at good prices

I think the website looks good and has lots of info and advice for artists whilst maintaining an extensive product listing at good prices

17 October 2026
Unprompted review
Rated 5 out of 5 stars

Fab online store

Great customer service, points collection means i can get a free product, i could see something every other week, love this store so much i told my neice (who hopes to go to art college) about this online store, you now have another customer...Thank you

6 October 2026
Unprompted review

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