Splendid service from Cass Art, I've been a customer for a long time and have yet to be disappointed with the range and quality of products at affordable prices. Knowledgeable and friendly staff i... See more
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Cass Art is on a mission. A mission to fill every town with artists, underpinned by the company’s long-standing manifesto. Cass Art is committed to encouraging everyone to realise their creative talents, because it believes in the power of art, and knows the freedom and joy that it brings. Established in 1984, Cass Art is now the UK’s leading art supplies retailer. There are currently 14 Cass Art stores across the UK offering the world’s best brands at affordable prices, plus a rapidly growing online shop which now delivers internationally.
Contact info
Variety Club House, 93 Bayham Street, , NW1 0AG, London, United Kingdom
- (0)207 619 2601
- cassartcare@cassart.co.uk.
- cassart.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 2 weeks
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Good quality materials
Good quality materials, own brand items at great prices
Happy with order
Product was well priced, quick, easy and clear to order. Prompt confirmation and despatch. Arrived well packaged in good order and time.
good company
good company, good value for money and direction to artist quality mediums. friendly instore service and easy to navigate online website
Excellent range of Art supplies
I like Cass Art as a company as I can buy a large range of art supplies from student to professional quality.
They stock products that I could only previously purchase in small specialist stores.
Perfect....prompt delivery and…
Perfect....prompt delivery and excellent value.
Good quality and quickly dispatched and…
Good quality and quickly dispatched and delivered
Very helpful customer service and good…
Very helpful customer service and good quality products
Make buying easier from the website its…
Make buying easier from the website its confusing
Online Customer Care
First off the clarify this is purely about the online so called customer care not in store staff, always found them great. But some items you can only order online and my most recent order was never delivered. They initially admitted it was lost somewhere between the warehouse and the courier but since then have not re-sent, refunded or replied to a single message from me. They have taken my money, lost my order and now ignored me. Absolutely disgusting behaviour.
Update: only contact has now been to ask me to fill out a survey to be entered to maybe win a voucher for less than half the value of my order! Have had to appeal via my back who have also confirmed they have not responded to them either
Good range at good prices
I think the website looks good and has lots of info and advice for artists whilst maintaining an extensive product listing at good prices
Good product range and prices
Good product range and prices, quick service. No complaints.
Cass ARt really does a great job at…
Cass ARt really does a great job at supporting the arts and holding space for artists at all levels. Great service too
Great range of products available
Great range of products available. The free student bag is full of great supplies, was a pleasant surprise
Superb products
The ease to find what I need, great choice of brands, prices and fast delivery to home.
I did not receive the expected discount…
I did not receive the expected discount or the promised goody bag. Same thing happened at Kings Cross opening, no promised freebies and was overcharged at checkout. Reluctant to shop again.
Checked prices from several outlets and…
Checked prices from several outlets and Cass Art were best for what I wanted. Great service.
Great work from Cass Art staff.
Great turnround from Cass Art staff. Really fast delivery.
Fab online store
Great customer service, points collection means i can get a free product, i could see something every other week, love this store so much i told my neice (who hopes to go to art college) about this online store, you now have another customer...Thank you
Cass Art are always there for me
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