CASETiFY Reviews 154,191

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 14,766 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting their durability and protective capabilities. Many appreciate the wide variety of designs and customization options available, making it easy to find something they like. The ordering process is often described as smooth and straightforward. However, some people were dissatisfied with the delivery service, mentioning issues like delayed shipments, missing items, or incorrect addresses. There are also mixed opinions regarding the product descriptions and the user experience on the website, with some finding it difficult to navigate or locate specific items.

What people talk about most

Product

People report ambiguous experiences with product quality. Many customers praise the impressive variety of... See more

Quality

Consumers generally find the quality of products to be positive, praising amazing quality, superb product... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the ease of ordering, fast... See more

Delivery service

Clients share negative opinions on delivery service, with many expressing frustration over slow shipping... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers appreciate the impressive variety... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've really liked Casetify in the past when I had an iPhone. I didn't buy a Casetify case when I got my Samsung Z fold 7 because I saw no cases with a hinge protector. Now two broken cases later I'm b... See more

Rated 4 out of 5 stars

There was a wide variety of cases and I know they're of high quality due to others in my circle having them. Navigating the website was a bit of a pain however as it never seemed to remember the phone... See more

Rated 4 out of 5 stars

I received my MagSafe phone case when expected. The MagSafe ring works perfectly, the print reproduction is excellent, and the case seems high-quality. The one thing I’m not crazy about aais that the... See more

Rated 4 out of 5 stars

Great products, really cool designs, is bit on the pricy side but i would rather get a product that is really durable like Castify products than getting something that isn't made that well.


Company details

  1. Cell Phone Accessory Store
  2. Electronics Store
  3. Fashion Accessories Store

Written by the company

Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.


Contact info

3.7

Average

TrustScore 3.5 out of 5

154K reviews

5-star
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1-star

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Rated 1 out of 5 stars

Your friend hasn't replied to my email

Your friend hasn't replied to my email. It's been two days. It's terrible.

4 May 2026
Unprompted review
CASETiFY logo

Reply from CASETiFY

Hey there!

Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right!

This may happened to the technical issue we encountered with our system, resulting in the denial of your recent email/ message.

We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.

At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.

Regards,

Brooke @ CASETiFY

Rated 4 out of 5 stars

Personalized photo case

I love my personalized photo case. It is really a reflection of me getting to show what is most important to me, my family. My only negative was that it had me upload like 36 pictures but only like 30 are on the case, which means that some very special pictures to me did not make on there and some that I may have taken out, if I had known, did make it. Overall I LOVE the case, I just wish I could have made sure all the photos were there.

25 March 2026
Rated 1 out of 5 stars

I was trying to use my credit card but…

I was trying to use my credit card but it was not verifiable according to the website.

4 May 2026
CASETiFY logo

Reply from CASETiFY

Hi Marianne!

Thanks so much for reaching out to us, and we're sorry to hear about your experience with our Ordering System.

If you are placing your order by APP/mobile phone/tablet - try to do it again with a computer instead! Usually the problem can be fixed sometimes when our customers switch to the computer to place their orders due to the phone/tablet internal security settings.

We’ve had a look at our system, and we are able to accept payments from other customers, thus our systems are functioning well.

Regards,
Brooke @ CASETiFY

Rated 5 out of 5 stars

Discovered CASETiFY when I got my first iPhone.

Discovered CASETiFY when I got my first iPhone (5) and have never looked back! They’ve continued to grow, add and improve their products. I’ve never been disappointed with any of my purchases over the years. I can truly say that they are the best and worth every dollar spent!

14 March 2026
Rated 1 out of 5 stars

Insane prices + custom

Even though the phone cases are beautiful, they are really expensive. I not only had to pay more than 70 euros for the one I wanted, but I also had to pay an additional 40 euros in customs. In the end, paying over 100 euros for a case is completely insane. You can just look for a great one from a local designer; they surely have beautiful things.

29 March 2026
CASETiFY logo

Reply from CASETiFY

Hi there,

Thanks for reaching out, and we're truly sorry to hear that.

We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up!

At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.

Thank you very much.

Regards,

Brooke @ CASETiFY

Rated 5 out of 5 stars

I am a huge fan of CASETiFY products

I am a huge fan of CASETiFY products. Their quality and design are always exceptional. I also want to highlight how thoughtful and customer-centric their after-sales service is; they are incredibly fast and professional. A huge thank you to the entire CASETiFY team!

4 May 2026
Unprompted review
Rated 1 out of 5 stars

Overrated with lousy quality

Started using this around 1–2 May and within just a few days, the quality already started failing.

The metal part began peeling/chipping along the edges, and the Casetify attachment itself is also showing early signs of wear. This isn’t just minor scratching—it’s actual coating coming off, which shouldn’t happen so quickly under normal use.

For the price and brand reputation, I expected much better durability. Very disappointed with how fast it deteriorated.

Would not recommend based on this experience.

17 April 2026
CASETiFY logo

Reply from CASETiFY

Hi Shuk,

Thanks for reaching out, and we're truly sorry to hear that.

We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up!

At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.

Thank you very much.

Regards,

Brooke @ CASETiFY

Rated 1 out of 5 stars

Wouldn’t let me use discount code after…

Wouldn’t let me use discount code after i signed up

3 May 2026
CASETiFY logo

Reply from CASETiFY

Hi Conor,

Thank you for your review.

Please note that Promotional/discount codes are applicable only to items selling at original prices. Items that are already on sale or with remarks that items will be excluded from promotions and discount codes, such as but not limited to, Archive Collection, Sale Collection, Friends & Family Sale, Collectible Collection, Collaboration Collection (e.g. Disney, NBA, Pokémon…etc) and newly launched products are not eligible for further discount, since they are collections collaborated with other companies. We have to follow certain restrictions.

As always, if you have any further questions or would like to share with us your feedback – we would love to hear from you!

Thank you very much. Have a good day!

Regards,

Brooke@CASETiFY

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